The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Gain City Best-Electricwater leak from the front of aircon unit

O Jul 04, 2019
This review was posted by
a verified customer
Verified customer

Bought a Samsung System 3 air-con from Gain City.
Used for 2 days, found water leak from the front of the unit. Call service center to check, found that Wrong SIZE pipe used. The joint is the air-con unit flexible pipe to the original draining pipe.
The INSTALLATION technician just use the plastic tape to seal the joint!!!
Unacceptable that no technical mind or untrained work!!!
The service technician used the correct pipe to change.
Yet to know the result after this.

The INSTALLATION technician name is Ah Tin, a Malaysian, make sure Gain City give him a good air-con training before send him out to do any work.

water leak from the front of aircon unit

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Gain City Best-Electric's response · Jul 05, 2019

    Hi,

    Thank you for contacting Gain City.

    We would like to assist you on this matter, please provide us your SORCS.

    You may also contact us at 6544 1212 or [email protected]

    We look forward to your response.

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