The complaint has been investigated and
resolved to the customer's satisfactionResolved Gain City Best-Electric — water leak from the front of aircon unit
resolved to the customer's satisfaction
Bought a Samsung System 3 air-con from Gain City.
Used for 2 days, found water leak from the front of the unit. Call service center to check, found that Wrong SIZE pipe used. The joint is the air-con unit flexible pipe to the original draining pipe.
The INSTALLATION technician just use the plastic tape to seal the joint!!!
Unacceptable that no technical mind or untrained work!!!
The service technician used the correct pipe to change.
Yet to know the result after this.
The INSTALLATION technician name is Ah Tin, a Malaysian, make sure Gain City give him a good air-con training before send him out to do any work.
The complaint has been investigated and resolved to the customer's satisfaction.