Future Ford Lincoln of Roseville review: Service team was great, sales left me to deal with unfulfilled promises!

I purchased a new 2025 F350 Platinum with Lee as the head of the team dealing with my purchase. After getting the truck home I discovered some scratches over the edge of the roof that apparently occurred when the wash crew reached over to clean the truck either for delivery to me or sometime after manufacture. Nothing major and I notified Lee as soon as I discover the issue after getting it home while putting on a ceramic wax. I only found it because I was standing in the truck bed cleaning and waxing. I contacted Lee who said no problem and that he’d put in a work order for the next time I was in. Living 1 1/2 hours away, I waited 60 days and wanted to deal with this and perform an early service oil change at about 3,000 miles. I contacted Lee in advance who said it shouldn’t be an issue and he’d set it up.

No one had contacted service to make arrangements. I tried to reach Lee and he said he was at the dentist. No additional contact. At first I was upset with service but they had no knowledge of this. I went to the sales department and spoke to someone in fleet sales. He helped as long as I was with him but after that, I was out of sight and out of mind…. In my frustration when I got a satisfaction survey for my service I expressed my frustration with sales not realizing that my service contact, Eric would get the criticism. That wasn’t right. Eric had been very courteous and helpful and so far Future Ford’s only redeeming asset! The sales department falls far below expectations based on my initial sales experience.

Too bad to have the old “car sales” experience hold true. Hate buying a vehicle!

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