The complaint has been investigated and
resolved to the customer's satisfactionResolved Fulltilt Poker — Rip off
resolved to the customer's satisfaction
I had a account on fulltilt a few years ago named raiserback2, I played fairly high dollar poker on this account for about 2 years, I had a problem with fulltilt due to some chargebacks on a credit card, I tried to dispute them with fulltilt, but they would not respond with any other details, they closed that account.
About 4 months ago I made a new account under a different name. I ran the account up to about 23k, I cashed 5k of the money out and was playing for about another day and after I had played for about 3 hours I logged off to go eat and when i came back and tried to log on, it would not let me. I checked my email and they asked me for identification, I decided to just tell them who I was and sent them my real i.d and asked them if we could take the money out of the new account and pay the debt in the old account.
After about a week investigation and numerous questions about the account they emailed me saying that the new account, blowyourdoeshow, has been closed for being a multiplayer account. They asked me to verify the fact that i owned both accounts and then email them from my primary account raiserback2 to go over the details to reinstate that account. They asked me to verify this before sending a email from the primary account. I had already done that at the beginning, so i do what they ask, and i get no response for days, it has been 13 days now with no response to either account.
Most times in this case people who had this happen before say they just transfer the money back into the primary account after the investigate and found out there was no cheating or colluding, there was no cheating or colluding in this case, they even stated it. So I get no reply for 10 days, so I am wondering what the hell is going on, so I log on to fulltilt and try to log on to the new account, blowyourdoeshow, the one that is supposed to be closed.
I try to log on and it still says the password or screenname is invalid, so just to see what would happen i try to get a password change sent to the email address connected to the account, they send me a new password to the email address, how can they send a new password to a closed account?
So now i try the new password and it says are system cannot log you in, please contact [protected]@fulltiltpoker.com. I try to email them 3-4 times asking what in the world is going on, no response from loginsupport. So now I try the same thing on the raiserback2 account, I request a password change and they send it to me, I try and log on and it lets me, but it takes me to a screen where i make a new password and confirm it, so i do that and then it says the same thing, our system cannot log you in, please contact [protected]@fulltiltpoker.com,
so i send them 3-4 emails also, no reply. This is very frustrating, I cannot receive a response from any department at fulltilt, and have been playing on the site for 3 years and done more then 250k worth of gambling on the site. I do not see how this is possible that they get away with this. Anything i can do, i will do, i just don't know what my options are.
I have all the emails concerning this matter, I even dealt with 1 fulltilt employee the whole time through the investigation, who responded almost everyday until they closed the account. They will not respond to me no matter what i say in the emails. It is almost like they took the money and are stonewalling me, I am frustrated and very angry at this matter, any other piece of information i can provide to help i will do so. PLEASE, anyone that has any advice or suggestions, please respond.
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