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Frontier Communications Corporationcustomer service

Frontier deleted a recorded phone conversation we had a few years ago that proves I never asked me for the services they charged me for.

They deleted it after the state body of Connecticut, PURA contacted them about the audio recording.

They tried to use my own words against me a few weeks ago, saying I listened to the conversation and you said this. When I asked for the full conversation with the backing of a government agency, they said it had been purged from their system.

How convenient that a audio recording validating a customer claim was deleted

Dm
Aug 19, 2019

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