Free People’s earns a 1.7-star rating from 8 reviews and 45 complaints, showing that the majority of fashion enthusiasts are dissatisfied with their purchases.
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never again!
I ordered several items from FreePeople online shop. The shoes I ordered were way too small and the jewelry was rubbish and looked nothing like the pictures on their website. I contacted their customer service and asked for a refund. So I returned everything. It took almost two months for me to finally get a refund and the only reason why I got it was that I opened a dispute through PayPal. Absolutely terrible customer service. They even threatened to not issue my refund until I closed my case with PayPal. I'll never order anything from them again!
terrible website!
This is the most terrible company I have ever shopped with. I've purchased several items from FreePeople and paid over $500. When my order arrived one item was missing, so I had to pay some additional custom fees and taxes to get it. FreePeople is customer unfriendly and very unprofessional, their reps are not helpful at all. They don't reply, ignore and don't want to help. I paid extra money to get the missing item, but they never even shipped it!
I will never ever order from this unfriendly website again. Very poor customer service.
order was cancelled and no money back
Awful company. I have placed the order on the website www.freepeople.com. It turned out that money was taken twice from my card. I emailed the customer services and the rep excused and promised money back. However, the company hasn’t returned money back, but they have cancelled the order. Both of them and stopped to communicate with me. I need my money back and have no idea what to do next.
dresses didn't look as on the website
I ordered 3 dresses from the website www.freepeople.com. I was so disappointed, when I got the order from them. The dresses were too large for me and it didn’t look as on the website. I tried to return the order and get money back, but the seller refused and spoke with me in horrible manner. Not recommended website and post comments about your experience with them. Thanks.
Read full review of Free Peopleslow refunds!!!
I returned an item on Thursday August 17th and it arrived to their warehouse in S. Carolina on Monday, August 20th. I contacted them 2 days later about a refund, and they told me to wait 5 days for it. I did so, and when I realized my return wasn't processed on August 28th, I emailed the CS again. They never responded. Typical. Either this company is trying...
Read full review of Free People and 9 comments
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Free People Contacts
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Free People phone numbers+1 (800) 309-1500+1 (800) 309-1500Click up if you have successfully reached Free People by calling +1 (800) 309-1500 phone number 0 0 users reported that they have successfully reached Free People by calling +1 (800) 309-1500 phone number Click down if you have unsuccessfully reached Free People by calling +1 (800) 309-1500 phone number 0 0 users reported that they have UNsuccessfully reached Free People by calling +1 (800) 309-1500 phone numberCustomer Service+1 (212) 647-1293+1 (212) 647-1293Click up if you have successfully reached Free People by calling +1 (212) 647-1293 phone number 0 0 users reported that they have successfully reached Free People by calling +1 (212) 647-1293 phone number Click down if you have unsuccessfully reached Free People by calling +1 (212) 647-1293 phone number 0 0 users reported that they have UNsuccessfully reached Free People by calling +1 (212) 647-1293 phone number
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Free People emailsservice@freepeople.com100%Confidence score: 100%Support
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Free People address5000 South Broad St., Philadelphia, Pennsylvania, 19112, United States
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Free People social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Free People contacts
Most discussed complaints
slow refunds!!!Recent comments about Free People company
the most terrible company I have ever dealt with
Alala
1 review
eShakti
17 reviews
Oysho
3 reviews
Lilly Pulitzer
1 review
Draper James
14 reviews
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