Latest Reviews and Complaints
Free People Complaints Page 3 of 3
terrible website!
This is the most terrible company I have ever shopped with. I've purchased several items from FreePeople and paid over $500. When my order arrived one item was missing, so I had to pay some additional custom fees and taxes to get it. FreePeople is customer unfriendly and very unprofessional, their reps are not helpful at all. They don't reply, ignore and don't want to help. I paid extra money to get the missing item, but they never even shipped it!
I will never ever order from this unfriendly website again. Very poor customer service.
order was cancelled and no money back
Awful company. I have placed the order on the website www.freepeople.com. It turned out that money was taken twice from my card. I emailed the customer services and the rep excused and promised money back. However, the company hasn’t returned money back, but they have cancelled the order. Both of them and stopped to communicate with me. I need my money back and have no idea what to do next.
dresses didn't look as on the website
I ordered 3 dresses from the website www.freepeople.com. I was so disappointed, when I got the order from them. The dresses were too large for me and it didn’t look as on the website. I tried to return the order and get money back, but the seller refused and spoke with me in horrible manner. Not recommended website and post comments about your experience with them. Thanks.
Read full complaintslow refunds!!!
I returned an item on Thursday August 17th and it arrived to their warehouse in S. Carolina on Monday, August 20th. I contacted them 2 days later about a refund, and they told me to wait 5 days for it. I did so, and when I realized my return wasn't processed on August 28th, I emailed the CS again. They never responded. Typical. Either this company is trying...
Read full complaint and 9 comments
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