Freelancer.com’s earns a 2.0-star rating from 17 reviews and 500 complaints, showing that the majority of clients and freelancers are somewhat dissatisfied with platform's services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Be careful, they are scam
Be careful, they are SCAM. I opened account for our legally registered company, hire one person for one work and put $150 in milestone. Day after this they immediately suspend our account with $200 in full balance, after I provide ID from me and they still refuse to reinstate account with our money in. They need to reply/if 2-3 days, before I upload funds in account they reply in less than 1hr always. They can not require any ID from own customers as they dont have this in terms of service and they are not any type of bank.
THEY JUST WANT THAT YOU UPLOAD FUNDS AND THEN YOU WILL NEVER SEE IT AGAIN, I already call my bank for Chargeback so I will not have loss, but il never again use it!
Replied
Suspended account
I've read so many complaints about freelancer.com! Could ever imagine they were so many users with the same problem as mine!...
My account was being suspended at the preset date my withdrawn would take place. The suspension became without a warning. The reason was because they discovered that I had a double account. In fact my husband has an account too, we work totally independed but as we live in the same house and we share the same IP, they thought we are the same person, even if we have different names, different emails and different paypal accounts.
Anyway they requested COLORED official goverment ID's from both of us, such as a photo of us holding our id's in one hand and a verification code on the other hand (you know, like the prisoners do).
Anyway we sent everything they asked as the ticket was reporting that our accounts will be unsuspended within 24 hours. At the same time they were mention that they resolve every kind of problem within an hour, via their official page on facebook.
After those 24 hours past nothing happened. Their live chat support just sucks. They could do anything even if we all know that they are the same people who answers the tickets.
As I found many complaints here, I started thinking that I'll totally lose my money. I saw cases there with account suspensions for over 3 months or some else lost their funds.
So, I searched for them on the internet, I found out their addresses, their phone contact numbers and I also found out some Australian Laws about Internet Crime. One of them was really interesting. It was saying: "A COLOR copy ID requested from anyone is totally Illegal!" I guess that means many years behind bars.
I also communicated with a layer in Melbourne, as I have family there (I live in Europe) and he gave me some extra details such as this company isnt' certified etc. I collected all these info within few hours and from this time I was entering into the chat ALL THE TIME insulting them and telling them that they will resolve my problem NOW or I'll use any legal tool that Australian goverment provides to get my money. I also lodged many tickets saying the same. Their copy paste answers were the same: "You have to wait, we don't know when... etc" I talked with so many persons on the chat, so many times (even if I really know that in fact they are two -three different persons with multiply nicknames.). I mentioned them about the Aus laws about the color copy ids' they request and all these!. When I told them that I have their phone numbers and adddresses they didn't believe it, until I made a phone call and I left a message on their anwering maching.
All I want to say in few words is that I was insult them for 15 hours ALL THE TIME repeating the same and the same again. I also found out some mails belongs to the CEO and I've sent some mails there too. I was so deciding to prosecute the company. And, truly, I was going to do it via the Australian layer if this problem was keeping going.
And, today, when I woke up, everything in my account had being turned back to normal! What a miracle! And my husband's account too! :) So I did nothing but I'll keep all the matterial I found about them, just in case they banned me again! I called to the layer in Aus and told me that everything is ok but maybe I'll use him in the future, as I don't trust them. For the time we have decided to keep working via freelancer, as we are waiting for some long term projects, but at the time they will suspend again one of us with no reason, I won't communicate with them. I'll just start the law process at once!
So what I want to advice you is this: INSIST on your rights! Make their blood pressure hits limit up! That's the only way to escape from unfair issues. As any kind of suspended account is not your fault, you have to insist to get what you deserve!
The complaint has been investigated and resolved to the customer’s satisfaction.
The same thing happened to me yesterday
My LinkedIn- https://www.linkedin.com/in/datascience1010/
My account close without knowing the reason. Freelancer didn't send any email regarding this. I wa trying hard to verify my identity because banks in lebanon doesn't provide home address on bank statement or on bank letter and bills in arabic language. After trying with many delivery receipts and western union receipt my account get suspended! Now my money gone ?! I have asked the buyer to refund his money and to send them by another way. Is this possible? What i should do ? 800$ gone!
My golden account was suspended without any reason. And the same situation. There was my job! And I work hard there!
My ticket still unresolved https://cx.freelancer.com/tickets/1789043
Hi,
My account is also got suspended without any intemetion, I am not able to login into my account. Please help
Hello.
We've sent you a message. Kindly check your Inbox.
Thank you!
my my complain no. is LYNQ-5399-NQXB
hi, yesterday I have created 2 milestone payment of 100$ and 1300 INR and today suddenly they block me saying : closed for violating the Freelancer website. I don't know what did I do and now money is stuck. Can you please help.
#freelancescam
Hello Max,
I found your email from the Internet somewhere you wrote to write to this email address so you can help.
Please have a look at my account and the ticket ID: WLZB-1450-GAIO
I'm totally lost. my account was suspended without any email notification. still now I have no clue how to get my account back.
Thanks in advance for your help.
The same had happened to me several times they ban accounts for no reason, and they don't provide any reason. When asked about it they only send back automated emails. Their support team really sucks!
They steal my money, they also steal my friend's money. I dedicated my entire time to freelancer.com and in the end, they ban my account.
When you build a reputation for years and then you are thrown away it's very heartbreaking.
I suspect, the reason they ban my account was that I talk to my client about the project fees. Freelancer.com converted my currency back and forth with that I lost about 80$. I told this to my client. The next day Freelancer put 80$ into my account I was very happy but then the next day suddenly they banned me permananetly.
Freelancer.com suspends account aop
Hello.
Good day!
Kindly send an email to support@freelancer.com regarding this matter. If you already have sent one, kindly provide the reference ticket ID so we can have this checked. Thank you!
Freelancer
I’d like to assure you that Freelancer.com will only freeze or suspend accounts to further verify a user’s identity or ascertain the nature of transactions done through the site. Our account verification procedures require users to send documents and high quality photos of IDs. Be assured that we will not disclose sensitive information unless to comply to legal obligations or with your express consent. Be further assured that the funds in suspended accounts will not go anywhere. The funds will be made available once the user has gone through account verification. These procedures and policies are in place to create a safe environment for freelancers and employers.
I wish that were the case!
However, it's nothing but lies. The policies are only meant to protect the website and not its users.
The payments aren't secure at all.
I got payed for a task, requested a withdrawal for it, and was waiting for it to get processed. Then somehow, the client's credit card account pulled the money back from freelancer and guess what, they took it back from my account (they actually have this exact case written in the policies as well so that they don't have to pay in such instances). Does that mean anybody can get free services on this website by using false credit cards and they have no check and balance? Or was that guy smarter than their security system? Above all, why did they not take responsibility for this and pay that money from freelancer.com's funds instead of taking my hard earned money? Not only did I lose the project amount, I wasn't even payed back the 10 percent commission for crying out loud!
Be careful! Don't make deposits or leave your money at Freelancer! They steal your money, it's the only place where they charge you for leaving your money there, I lost $ 40 USD, I opened a claim (OYAB-7652-KAHM) reply me that are maintenance charges for my account. #mymoneyback #Iwontstop #freelancerscam
Screenshot: https://pasteboard.co/JvkBK7L.jpg
Replied
Scam
Freelancer.com is scam! I have had my account suspended twice! The first time they suspended my account happened a few months ago. I had about $1000 on my account and eventually lost all the earnings (I worked as a freelancer) and got my account terminated. After some time passed I decided to register another account on Freelancer.com. Now the account is suspended again! I have earned $700 that I have had no chance to withdraw. Seems frustrating, isn't it? But I am fine :) They may have my account suspended and terminated, my money stolen, but those swindlers will not be able to steal my knowledge. Omnia mea mecum porto! :)
I will never work on Freelancer.com again because Freelancer.com is scam. Wanna lost your money and waste your time, be sure to visit Freelancer.com! :) That is what I would suggest anyone interested in working on Freelancer.com. So, stay away from it or you may end up writting your own complaints on Complaintsboard.com. ;)
Guys! Let's cooperate against Freelancer.com! My email address is kill-freelancer.[protected]@yandex.ru Feel free to drop me a line!
The complaint has been investigated and resolved to the customer's satisfaction.
I have addressed your concern and responded to your ticket. If you need assistance in the future, please do not hesitate to contact us again.
Kind regards,
Linus
This is Linus of Freelancer.com. I have sent you an email in response to your concern. If you have further inquiries or concern, kindly send an email to support@freelancer and ask to be forwarded to me so I can handle it personally.
Kind regards,
Linus C.
This is Linus from Freelancer.com. I understand the issues you are having with a project. Can you please send an email to support@freelancer.com and ask the ticket to be forwarded to me so I can personally look into your issue?
Thanks,
Linus C.
Holy [censored], my account also got closed, without naming any reason and they have stolen my money as well.
I had a long time account and was negotiations with a coder and all of sudden without warning my account was closed. I sent an email to support multiple times to resolve this issue and get a refund from my account to no avail. I was told to wait 48 hours for the right team to contact me, and no contact at 72 hours, so I sent another message to support to refund my money. Everytime you turn around they hit you with fees if you use PayPal to make deposits, then they hit you again when you create a milestone, and I understand the freelancers get hit with fees also. I am sick and tired of Free Lancer and all of the bull. If you're looking for a freelancer my advice is to steer clear of this International organization as I was warned multiple times by my bank that the funds were going through multiple international banks.
Hello SolTec.
We're interested in investigating your concern. Please provide us with your Freelancer.com username or the email address on your account and we will do our best assist you.
I joined freelancer.com back in 2010 under username TRACERSA . I worked day and night to establish that profile and after so much of hard work i managed to get 787 REVIEWS, 100% completion rate, 100% on time, 100% on budget and repeat hire rate 49%
Due to an UN INTENTIONAL violation they closed my account . They closed it with a very good TRICK, infact they cheated
Some screenshots of my profile and support email where they said all is good and still they closed it
let me tell all of you what happened with complete proof
I have worked with a customer under freelancer assistance, so called a RECRUITER project and once all was done, customer reversed the payment and i asked the support to help and they said, they cannot do anything if reversal is done
after a week same customer came with new username, i worked he did the same, i didnt knew it before he again reversed the payment and told in chat, STUPID I AM THE SAME GUY, i again informed the support and they did nothing
3rd time again same guy came under new username and location. just to confirm it he is same person or not, i told him i will not work via freelancer i will work via SKRILL, just to test him and check so if he is the same guy he would have not agreed.
he was not the same person, and i took the payment via freelancer, so that i dont breake the RULE, , , then after no where a month afterwards he told freelancer support that i asked him for the payment outside, though we made payment onsite, they issued me with a warning stating i should not do this again, i said sorry and they said not repeat it and i said sure and again said sorry
then after a few days, the recruiter/support agent asked me for a skype call so that they can ask me a few questions, i did that and i was told, now all is good, i am good to work again .. i said sorry again and told them i will not repeat that mistake again and made them feel okay ..
then he asked me a few questions which REALLY shocked me
1- It is not possible to have such stats . there must me some thing fishy . These are his exact words ... i told that agent, my working technique is, i never accept the project, once i complete it, , customer is happy then i accept and take payment . that is the main reason i am able to have such stats
2- He asked me, why i am taking offsite payments, i told him, proof me or send me one screenshot where i asked for outside/off site payment except on that only occasion, he had no answer to it
NOTE: He was just trying to look for any reason to close the profile, i still dont know why
In short after having lots of chats and tickets etc, i was told that i am all good and can continue to work . but before that i need to finish IN PROGRESS projects with perfection
i worked days and night to finish them ASAP .. when i did and received the payments, they SIMPLY closed my account
they claim that i violated TOS many times, just to give them an answer if they are reading, , , there is no where mention in any TOS of preferred freelancer that new task cannot be taken in new project.. i have worked or served this site for 10 years i never knew this, once they informed me i never did it . and they then keep on digging into old projects like 1 year ago... hats off to their team, they clear me or inform me today that i dont repeat this and they checking 1 year or even 2 year old project if i did in old project ... Still i paid all the fee for all projects by pointing myself to get rid of it
In last 8 years i got 2 warning, , , which were not server as they are not clear or mentioned anywhere ... Even their preferred test dont have any such question which state NEW TASK from RECRUITER client cannot be taken in new project
Must add this point in your test so people can be aware of this mysterious hidden rule. I can bet you all, they will never sort this issue as they are a bunch of robbers, playing with others
Freelancer is totally scam. Its not working for Freelancers who are working hard and completes employers project and waiting to get paid but they are carefully listening to employers even they are fraud or scammers. This is third time they limited my bidding system and forcing me to refund the money to employer for the work which i already completed and get payment. After getting payment by the employer for completed work employer made a false allegations about my work via support ticket and asked support for refund and Support team without checking everything and reading my discussion with employer directly restricted my bidding system. Complete fraud platform. Not recommended also going to make people aware about my bad experience and i will post my review throughout the web..
almost the same happened to me, their costumer service is useless, and nobody seems to care, I also want to warn other designers that want to work there, because is a total scam.
Attempted to steal my bank account.
Imagine my surprise tonight when my husband and I went out to eat and my card was declined? Immediately went home and found "Freelancer.com" had several attempts today to take money out of my bank account. Thank goodness my bank locked down my card and it is now closed. I don't have a clue how they got my information but don't trust this company. I have never had any dealings with them. I have filed a fraud complaint that will be followed up on. Crooks.
I created freelancer account and deposited funds in the account. Funds was 200 $. From that day, I did not make any transaction. I did not hire any person, I only deposited funds.
Yesterday they close my account and got the money by saying you have violated Clause 23.
When I did not use my account from a week, I only deposited funds in there, How I violate the terms?
They are playing with me and took the money, They are scammers. They are not replying on tickets. i also text them on Facebook but no hopeful response...
Why ?
I was charged $390 for a $250 project. I never received my model and contacting customer service is impossible. I filed a dispute with my cc company but it seems Freelance has done their homework and had some fine print contract that allows them to be paid without customer satisfaction. The above complaints reflect my story so I won't bother repeating the same. Bottom line FREELANCE is a scam that is raking in millions. Buyer beware.
Please find the attachment For details.
Hello freelancer
why you closed my account i have 83000 inr in my account and you have suspended my account please give my money and run my account its my hard work cost
https://www.change.org/p/nasa-tell-nasa-to-boycott-freelancer-com
Refused to reverse fees of $150 after reversing project fee
Got a project on their site. Was paid an advance. Was charged $150 for the job, started the job. The client suddenly charged back the amount. I complained as follows: I received this message from you: "We are writing to inform you that the payment you received for "xxxxxxxxxxxx"' has been reversed. We received a charge back from the payment gateway and in accordance with our terms and conditions we've reversed the funds. I suggest that you stop working on this project and contact the buyer to resolve the issue. "
I responded " Since no payment has been paid to me (rather, your website has wasted my time by putting me in touch with doubtful characters). I owe you no payment. Please reverse the 10% you were taking from me as a commission. I shall make payment only if I am paid."
They replied" Unfortunately, commission fees are no longer refundable once the project has already been awarded to a Provider. Please contact your Buyer regarding your reversed payment and please make sure to settle the negative balance of $150 within 35 days to avoid your account from getting suspended."
I think this is unfair and arbitrary. They protect themselves, but refuse to protect you. Why should I be charged for deficiency of services from their end? Can some one get me justice?
Mean while, beware of this site and avoid it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Nirav_Parikh,
This is Will from Freelancer.com. I understand how it feels when your hard earned funds were reversed especially when you have done and delivered your project. I would also feel the same way when I am on your feet. I appreciate your feedback regarding the verification of funds in the site and we are improving our process for our users to fully understand how Freelancer.com works.I am here to help you. Shoot me a message at willc@freelancer.com along with your username so I could review on what had happened.
I will wait for your response.
Sincerely,
Will
Same thing happen to us, 4 times in last 35 days, Freelancer really sucks,
I am in total loss of ~1000 USD
I was member of Scriptlance before freelancer acquired Scriptlance, I never faced any fraudulent issues with Scriptlance. I am also using Elance and ODesk(not often) no issues till now.
I request other freelancer who read this post not to use freelancer.com, They don't give proper explanation, Their standard answer
"The funds you have received from your employer, *****, on your project "*************" was reversed because they currently have account issues. We would appreciate if you can contact them and ask them to communicate with us for us to assist them regarding this matter. Once they are able to resolve their account issues, the funds will be reinstated accordingly"
If we can directly talk to employer and can manage payment directly then why we are paying project fees to you ?
Freelancer.com - Please improve your verification process, currently anyone is coming and making fraud with your freelancers
We appreciate your feedback about Freelancer.com
Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email customer-support@freelancer.com.
If your complaint is regarding a legal or compliance issue you can email legal@freelancer.com or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.
Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.
Kind Regards,
Freelancer Support Team
Freelancer.com let hirer stole my work and money
The Hirer nick is stocksforbeginne in Freelancer.com is the man that has stolen my 100 hours work at freelancer.com. This man Goran Dolenc is known that he is a head of a foreign securities trading GBD BPD Joint Stock Company in Slovenia that made me believed that he will pay. The company sounds good with reputation. But this man has a problem with that. In the beginning, he showed up as a good man, a good employer who created some jobs for freelancers to do in freelancer’s site. He chose me first to do first job with collection information of 41 air-conditioner manufacturers in their sites. I have done it well. Although there were some minor mistakes he gently told me to fix and I corrected and he paid me rightly no question. He made me thought that he a good employer for any freelancers when he tells mistakes to fix. Well then the third object he created was a very difficult one that had to fill in data of over 500 products with nearly 100 columns of details. In the description he said that almost the data of the job had filled, only 1/3 was missing needed to fill in. I bid for it and he gave me. But then I found out that only 10% of the job data was there. A huge data of those different products were missing, only some products have full data in their original sites with specification PDF or section. Other sites don’t show that I have to search a lot in the internet.
I have done the job very hard over 100 hours with headache. There are a lot of data missing and placed everywhere or hidden. But I have finished them with my best of collection possible. I sent him back. He took very long time to check and then he ignored to pay me the job as $100 that I have been charged already $10 in the beginning for the freelance.com. He said that he found out 10 mistakes in that sheet and he didn’t give me any chance to correct them and said that he was not going to pay because of 1 mistake. That is really ### that everyone would know. That job is not an exact data document he gave me to be perfect. Even it is exact, minor mistakes would occur as it’s inevitable. I had explained to him with all information I am able to make him understand. But he seemed not to understand at all. He didn’t reply to me with understandable reasons. He is trying to run away with no payment for the worker that has done a job for him with a lot of effort. I believe that he will do the same to others.
I have tried to contact him with all information I have to get my payment. But he ignored to respond and refused to pay for it. And he also withdrew the milestone and made my account at freelancer.com suspended with no good reason. In total he has stolen $115 from me.
I also complained to freelancer.com but they don't offer any protection for freelancer. They also suspended my account with $5 in it, they also charged $10 of the project price in advance. They said that stocksforbeginne (Hirer) put a complaint about my job and about the truth I said on the site. They said that I have to contact the Hirer to settle that. They let him cancel the %50 milestone in the beginning. They appear that they are not responsible for the payment the freelancer at all. They took away from me $15 and let Goran Dolenc (stocksforbeginne) stole my work and $100 payment.
Freelancer.com is bad and the Hirer Goran Dolenc (stocksforbeginne) is bad too. I don't recommend anyone to trust both of them. You will loose your time, work and money for them. Securities company is built with trust but not for this company with bad leading personnel.
We would like to take your kind support and help in exposing off one of the biggest scam and fraud company with the name Freelancer.com Run by Matt Barrie who is the so called CEO of the company.
The company has always been in the news and press for providing one of the best platform for outsourcing but after surveying and searching the internet for past 2 months and after having a personal bitter experience with the company and a long discussion with their CEO we would like to state that the company is nothing but merely a HUB of scams and fraud. This company is not only doing internet frauds and scams but also spoiling the name of the country in which it is registered.
We registered as a service provider on the website 2 months back and won lot of projects online, our clients created milestone payments for us using their paypal accounts and all of a sudden company blocked our account without any reasons.
They asked for verification documents in such a manner that we got furios for the issue. The company asked us not to cross mark anything on the documents and also asked the owner of the company to send their passport and a verification code in both the hands and send them the pictures. This kind of verification made us quite suspect along with their statement that we must not darken or blurt or put any cross mark for our safety on the documents.
When searching on the internet we also found out that this company use to steal the identity of people and rip off them for their money. They use the id proof and documents of their site users for scams and frauds which involve money.
They Also usually suspend the accounts of the users when they are about to withdraw the money for their hardwork which they have done online. Apart then this company also suspends the accounts of the users who have some money in their accounts in the form of milestone payments and then mentally harass them to send multiple documents and never reinstate their accounts.
They also never refund the payments back to the project owners who had made the payments for the freelancer and neither they withdraw the money to freelancers. This way the company is running a huge huge scam online and both the project owners and freelancers are harassed.
One such incident occured with us when our clients with their username itgenie, eloko, proshopexpert made the milestone payments of 200 USD each and asked us to start the project, all of a sudden our accounts were suspended and our money with them freezed.
We sent them multiple emails, talked to their staff which really has very very poor customer support service. But no resolution was made, they also denied to refund the money to our clients and also didnt allowed us to withdraw the money, it was paypal who supported us at that moment and helped us to get our money back from freelancer.com which we paid to the company for getting the gold membership.
Finally we agreed to send them our documents but only on condition that we also requested them to send the documents of their company, their legal status, registration certificates along with the documents of the owner of the company in order to ensure that the company is a registered legal company and our documents are going in safe hand, but company denied to send us stating that they have strict privacy policy and they never send their documents for cross verification- which again made us suspect of the company.
You can check the authencity of our email by checking freelancer.com scam, freelancer.com fraud, getafreelancer.com scam, getafreelancer.com fraud and google will direct you to various websites like www.###lancer.in, /link removed/ www.scam.org.
All the above three portals will have hundreds and hundreds of complaints against this company.
I strongly believe that the staff of this company must be put behind the bars for ripping off the users for their hard earned money.
with warm regards
Nitin Naresh
www.###lancer.in
I'm in a similar position, Freelancer.com has stolen my money. I posted a job on freelancer.com. The winning bidder tried to do the job, but he could not, so he told me he is refunding the money. He sent me a screen shot showing that he made the refund, but Freelancer is not processing the refund. The bidder does not have the money anymore, Freelancer.com has the money, but will not send it on to me (as the bidder requested). When I complained, they suspended my account. The support people do not answer tickets and live support keeps getting turned off by them (the site will suddenly say live support is unavailable) as soon as I ask what is going on. When I asked them for their legal department, they said they do not have one. When I asked to communicate with a manager (to get this issue fixed), they said they don't have any managers. When I asked for the support department email, to create a ticket, they gave me a fake email, and my email message to support (requesting a ticket be opened) just bounced. Bottom line, the bidder does not have my money, I don't have my money, Freelancer.com does have my money. They are not willing to communicate properly to fix this issue. In my opinion they are thieves, and I think they are stealing people's money with intent. They give Australia and Singapore a very bad name.
Note to Freelancer.com, if you say that "...Please note that we do not respond to customer issues on public forums...", which I see posted throughout this site and others, then why are you posting? These posts are a response, albeit a "canned response" nonetheless. And the nature of these responses also demonstrate your lack of interest and indifference to your alleged theft and or other alleged actions - Particularly when your own support team claims there is no legal department (for Freelancer).
We appreciate your feedback about freelancer.com
Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email customer-support@freelancer.com.
If your complaint is regarding a legal or compliance issue you can email legal@freelancer.com or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.
Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.
Kind Regards
Freelancer Support Team
We appreciate your feedback about Freelancer.com
Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 at this link https://www.freelancer.com/report/contact.php or email customer-support@freelancer.com.
If your complaint is regarding a legal or compliance issue you can email legal@freelancer.com or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.
Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.
---
Sincerely,
Freelancer Support Team
Freelancer.com is dangerous ... I agree with you, I was suspended also...and I can tell you more!
First I will tell that whatever you do you are monitored, they collecting data about you, starting with IP and end with worse things that you can not figure out. In addition, this system has several drawbacks pit:
1. All the information you post on this website remain archived at them, so it's better to not transfer something through it, but if the buyer refuses to pay for your services or cloth that have been shared outside of this system then you risk not being paid!
2. All the money you've worked are strange checked,
3. Withdraw system are ###, until you do not pass through it you do not know how it work, be carefull...
4. Very Big high commissions, Rather, they make money on you than you on yourself...
5. In general the system is very low ! You can use your bids with no succes, if a project is canceled you loss bid for nothing, and more stupid things like this ... all they do is to make profit from everything that can benefit without servicing to examine the quality that renders them, if you want to put more bids buy Gold member, if you want to make your bid noted then pay, if you want withdraw or upload money then pay a little bit more..., if you was awarded then pay, if funds was transfered from awarded project then pay again...also there a lot of something for buyers and freelancers ... Work stupid! We will make money on you! ... Naive is crazy!
6. ...
7. ...
8. ...
9. ...
10. ...
11. ...
12...
13 ... ###, ### and nothing more!
Also if you will open their first page you will see:
Reduce Costs
Pay as little as $30. The
average job is under $200!
World Class Security
Only pay once you are
100% satisfied.
LOL! So no interest for freelancers people who want to work, Think!
Freelancer.com ant their team must be ignored!
Don't use their service.
Account locked
I have now been locked out of my account with Freelancer.com since July. There's no reason it should be. I've been a user on this website for over 3 years with no issues/disputes at all. My password was just suddenly one day not working. I attempted to do the "forgot password" but no email ever came after that. I emailed customer support and let them know the automated forgot password was not working for me.
I have sent multiple emails to their support email. They always reply with some form letter with a link to the "forgotten password" automated thing that I've tried countless time.
For a minute they blamed it on their system saying the automated system wasn't functioning correctly. That lasted about a minute before they went to blaming me saying it must be going to a spam filter. I host my own email so I know for a fact that is not the case. Plus I get 25 emails a day from them with "New Projects" that I never asked to receive. There are no email issues on my end.
I contact them over and over and just keep getting the run around. I have money in my account and quite a few feedback from buyers. If the automated email isn't working, they should just ask me to call in so I can manually reset this but they insist this automated way is the only way to reset the password. That is utter ###. There has to be another way.
So I guess they just get my money and I go somewhere else. BEWARE of this site. The company is outside the US so I don't have any legal action to take. I just suck it up and learn my lesson.
Same problem, they are not even trying to respond in ticket. Freelancer.com is big scam
Freelancer support is not responding from 2 days even they are claiming they will contact in 24 hours. My account was hacked and someone post contest from my account, I immediately inform there support about the situation, they changes my account password and sent mail saying that I clean my pc and then respond to there ticket I wipe out my computer and respond to ticket, since than I sent several mails to support but no one is responding, I begged in my mails that I have commitment with clients I have to give them updates at least giv me access to my account and on the other hand you can do your vitrification or what ever you want to do. We have permanent clients and always insist them to use freelancer as it is secure for both buyer and freelancer but this behavior is disappointed
i first time won a contest, and earned 53 dollar, , but my account is blocked, , very bad freelancer, i kept working for day and night for winning and what i got at end is getting blocked, , thnx freelancer, , a big cheat, , my id is sumeetrai1213@gmail.com
Good thing I Google'd as to whether others have been having problems. I had a support ticket opened in May of 2015; still no response.
Given the comments here, I'm not going to even bother any more.
I have luckily not lost any money to them. But have definitely gotten the runaround. I thought that I was registered and kept having problems logging in, so I checked the reset password didn't recieve anything, yes checked spam, nothing. So I wrote them and they said that I'd cancelled my account. I was lik huh... I wonder why. So I asked them to reopen it and they said sure I'm all set. But I don't know my password so I clicked, once again to have it resent. Nothing came. That was 4 hours ago. I wrote back the latest person who contacted me telling them of this sitch and still no reply. Oh, now I see why I must have cancelled it. This is BS. I don't know what kind of game they're playing. But until and unless they actually resolve these issues, give people the money they earn, etc. Instead of responding on here with a bunch of crap, then I'm done. They're not getting any more of my time and energy.
my password was getting sent to the trash folder in Gmail
Hi JamieWhite2013,
This is Alaister Low and I'm the Director of Customer Experience at Freelancer.com. I wanted to reach out to you and help with the situation you experienced. I can understand your frustration and would feel the exact same if I were in your shoes. Firstly I want to make sure your issues are all resolved and I would also like to hear from you how this issues came about so I can review our processes and improve what we are doing. I want to ensure moving forward this doesn't happen to other users. Send me an email directly to alaisterlow@freelancer.com and I'll help you as best I can.
For anyone else with issues please send me an email and I will resolve them.
Thanks
Alaister Low
Freelancer.com
I to have fallen victim to Freelancer.com and the way they con people out of money. I opened an account and started to work with a Freelancer who had over five thousand positive reviews. I transferred money from my Paypal account to Freelancer (which for some reason cost me $11) and then put this into a bank account (assuming where Freelancer earn interest) which could not be touched by either party until the project was completed.
The work was completed to the required standard however when I went to release the funds Freelancer had 'Locked' me out of my account and asked for ridiculous information ranging from one which was to photograph myself holding a sign with certain numbers on it and another to explain how I know the contractor on Freelancer.
Of course I could not get my money back and the freelancer could not be paid. After 20 emails backwards and forwards with Freelancer all of which did not provide any help or a serious response to the fact that they had stolen my money I just charged back the money through Paypal. THEY QUICKLY AGREED TO THIS REFUND VIA PAYPAL (WITHIN 24 HOURS) AS OBVIOUSLY THEY DO THIS ALOT AND THEY DONT WANT TO LOSE THEIR PAYPAL ACCOUNT. OF COURSE IF THEY HAD ANY RIGHT TO STEAL YOUR MONEY THEY WOULD FIGHT IT OUT VIA THE DISPUTE PROCESS IN PAYPAL.
In short dont use Freelancer unless you want them to steal $600 like they did to me. ALL OF THESE PEOPLE CANNOT BE WRONG.
@Freelancer Support. APPRECIATE MY ***! You know what? I wouldn't care about your fees, I wouldn't care about your humiliating policies (who are you to order me to send my picture holding my ID)... I even wouldn't care for you suspending my account when my withdrawal order is due within a day... What you made my day is you DUMB customer support. Who are those people? Robots? Dumbest freelancers recruited at the very beginning? Or just those corporate vermon taking satistaction from not caring? When I use your email or live support I get into meaningless conversation with a person who has no clue about my case and claims that he is not in power to help me. If I pay good money for your "services" I expect reasonable quality of support at least. Otherwise I can say it: FREELANCER.COM IS A SCAM!
I had something similar happen to me. Lost $225 to these scammers.
Replied
Scam via account suspension
Scam indeed! My account is suspended. I've lost $800 that I've earned hard working on Freelancer.com every single day for a month and a half! Now nobody relies to my ticket, those online "supporters" ask me to wait, and no one is doing anything! How will I survive with no money? How will I maintain my family with no money? A fat lot they care!
The complaint has been investigated and resolved to the customer's satisfaction.
This is Linus of Freelancer.com. We would like to address your claim and how you came about the theory. Let me explain that our site comprises of real users, both Employers and Freelancers. Thus, we do not condone bots or any use of it. If you have any evidence of your claim, you can always contact us to provide.
Furthermore, we do address legitimate concerns from site users quickly and effectively, but the truth is that a good number of the people complaining about being scammed by our site turn out to be con artists and frauds themselves:
If you need assistance, you can send an email to support@freelancer.com including your username and ask to be transferred to me so I can handle it personally.
Kind regards,
Linus C.
Australia should be ashamed of having freelancer.com on its board, such a scam, fake, i also got rigged by freelancer.com, i am manipulated twice by them, first time, it was my client unknown to me, who paid me around 220 USD and freelancer made a reversal and told me that we have sent money back to the client cause he violated our terms and conditions and we have closed his account, luckily we both were also in contact out side freelancer.com, i asked him if he got his money back or not he said no i am not having my money back from freelancers.com, i thought he is lying, any way i just compromised, this time my client was my close friend he gave me an order i fulfilled and he transferred me the money, after some time freelancer.com again made a reversal and again said we have sent the money back and close client's account as he violated us, my luck this time he was my close friend i even check his back transaction statement my self, and believe me guys there was no money back from freelancer.com, seriously Australia is abused cause of this scam, Australia is ashamed,
https://www.change.org/p/nasa-tell-nasa-to-boycott-freelancer-com
we are a limited company in the uk which in itself is a legat entity with 1 job completed by a freelancer.
we paid him and left money on deposit for the next project.
then the verification process of which were already verified?
no they want personal id and a mugshot with their number.
After a lengthy 1 minute board meeting we have decided to contact our credit card company for a full refund af all monies paid.
Absolutely disgusting misleading practises should be investigated.
by whom i dont know but always pay by credit card.
my fund has been blocked in freelancer, saying my account is limited. My phone no. could nt be verified citing limited account reasons. What to do ?
The money cant be transfrred not withdrwan. very pathetic service. and they are not resolving the issue .
Freelancer just emptied the money from my account, just because the guy who gave me the project did not complete his verification. I am with freelancer for more than 7 years. I told them, it is his freewill I really can not interfere with other people’s freewill. What benefit he has to complete the verification process?
I completed my verification process by providing all my ids faithfully. But asking other people to submit their id is not really with in my control. If freelancer want this kind of verification to be done, then they have to make the verification to be completed before accepting money from the client.
I trusted Freelancer and I released my work to him. Where is the security for my work that was delivered to him? I am just small people working hard and making just small wages like few hundred dollars. And Freelancer is literally treating their members like as if they are part of a terrorist organization or something. There is a limit to police the activities on the website, this seems like too extreme. I did all the things they asked me to do and submitted every document they requested, regardless of that they want to reverse my hard earned money.
I would really recommend them to work for CIA or FBI, they are more suitable for that kind of job, they do not know how to care for the hard work their members did.
Why I am being the middle man between Freelancer and the guy who gave me the project to ask him submit their documents for the project that was completed and closed? I really pitty the people who have suffered similar fate like me.
I would really recommend people to move away from this site slowly, even there are many other similar sites who take higher margin, but it is more safer platform than Freelancer. What is the point can you imagine you are with them for 7 years, and suddenly just because of one issue they take away your money or block the account? Especially when we have so many customers and reputation, all these takes years to build, which they can just simply block with one click? No one should be in such a dire situation.
Just because of their own incapacity to make others complete the verification process, they just wiped my money from my account. Does anyone see any humanity in such a thing? I can only see a monstrous attitude with absolutely no care.
STAY AWAY from this site, don’t even waste a second anymore on this site.
Hello Dannying,
My name is Steven from Freelancer.com.
We understand your concern regarding the suspension of your account.
Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion. We may discuss your concern regarding this issue by sending an email to us.
If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.
We are always ready to address all your concerns.
I just wanted to tell you my brief story so that other people now about these scammers. They suspended my account having 2000$ in milestone payments. The reason they did this was because I logged in some months ago using somebody else's computer. He also had a Freelancer.com account but they did not suspend his account because he had no money in it !
They are probably interested in stealing your money because that mistake I was talking about happened almost 6 months before my account got closed.
I hope I can get the money back so I can stay away from them in the future...
They stolen my money, they closed my account for no reason, this is a Bullsheet.
i will tell everyone not to work or post briefs on this site, damn cheaters, Not responding to emails, chats and all, MF people. money suc kers !
My account also has been closed with 1900 USD worth of milestones from our clients. Plus $500 worth of withdrawable funds... they closed our account without notifying us the reasons why. this happened twice already. at first they froze $300 worth or funds from us, their reason is that, we are not verified. after we verified the account still our money was frozen... now the second time, they scammed us again... For all freelancers out there. Be careful with your money... Don't use freelancer.com.. they are scammers.
Freelancer is completely fraud company. I have lost my money. I received the payment for work and I have submitted withdraw request and next day I checked the my account suspended due to verify my identity. I already submitted four times my documents pan card, address proof, verification code and my recent picture. They are not showing me exact reason for suspend my account. Freelancer completely fraud company.
Ruthless behavior of gaf
My account has been closed without any warnings or any thing. I had more than 50 reviews and a lot of happy clients.
All I was told once is that my account has been closed for posting unprofessional posts.
I sent atleast 10 complaints and all of the were forwarded to "higher management" I never got any reply back from the higher management. I found out that those who are helping online consider me a piece of ### just like their top management does.
My business has been suffering alot, I am losing my clients but no one really bothers. Now its been over a week and I have not received any reply on my tickets.
We dont fukin pay the commission on each project and our gold member fee as a charity to freelancer.com. They deduct it and hence they are not doing any favor to us. They just cannot be the GODs who can do any thing to ruin any one's business.
Highly un-happy customer.
Umar
Whatever you wrote above is not true. They might have asked you your identity just to make sure that you are not using multiple accounts.
Also when they say no transiction outside freelancers and no contact information sharing is allowed then you must follow that.
I faced the same problem, though it took a couple of weeks but the problem was solved by their CEO. If you are nice and honest, there is no problem with this company.
Thanks!
The I tried emailing to those emails which you already told above. The problem was solved but it took them around a month to solve that. As a result, I started losing interest and I am now a happy member of few other sites like elance and odesk. I am still active on GAF but not as I used to. In just 6 months, I had more than 60 Reviews both as a freelancer and as a providor. But now for last 3 months I hardly have any review.
I guess it was just that break which kept my account blocked for a month. Some one who is making his living by freelancing cannot sit idle for a month so unfortunately I had to move to elance and odesk with my clients.
The purpose of writing them on public forum was to let other know of this so called fair attitude.
Umar
I know this is slightly off topic but you must know - Elance abuses your Privacy!
I have just been informed by a 3rd party that elance released my transaction history! This 3rd party (that disclosed he was a 3rd party) approached elance, he is is not a registered user of elacne, there was no subpoena, no warrant and no request from any law enforcement agency but this 3rd party was able to send several well crated emails to elance inquiring about my account, acting as a 3rd party and was able to get access to my transactional history.
Be warned - elance they do NOT protect your privacy.
SPREAD THE TRUTH ABOUT ELANCE
Here's the BS They gave me
You were suspended due to security reasons. Upon checking your project "xxxxx, " we found out that you were completely paid for it (03/04/2011 at 20:39 EST) approximately ten hours after it was awarded to you by user xxxx (03/04/2011 at 10:12 EST). We also checked your Private Message Board and we found out that there is no discussion regarding the details of the project.
In order for us to reactivate your account, please explain first your relationship with user "xxx" and how your project materialized.
In addition to that, please provide a picture of you holding your driver's license and the verification code "MVNSD343" written on a piece of paper. This is the sample of the photo that we need for verification:
http://oi56.tinypic.com/2ufam4i.jpg
We hope for your understanding and cooperation since this verification is for security purposes. We have a Privacy Policy regarding the submission of documents to our website. Also, Your ID will not be sold, archived or recycled. It will be deleted immediately after the verification process is complete.
We will wait for your response.
My response - WTF?!?!? are you kidding me? fxxx you!
we agreed to send them our documents but only on condition that we also requested them to send the documents of their company, their legal status, registration certificates along with the documents of the owner of the company in order to ensure that the company is a registered legal company and our documents are going in safe hand, but company denied to send us stating that they have strict privacy policy and they never send their documents for cross verification- which again made us suspect of the company.
We would like to take your kind support and help in exposing off one of the biggest scam and fraud company with the name Freelancer.com Run by Matt Barrie who is the so called CEO of the company.
The company has always been in the news and press for providing one of the best platform for outsourcing but after surveying and searching the internet for past 2 months and after having a personal bitter experience with the company and a long discussion with their CEO we would like to state that the company is nothing but merely a HUB of scams and fraud. This company is not only doing internet frauds and scams but also spoiling the name of the country in which it is registered.
We registered as a service provider on the website 2 months back and won lot of projects online, our clients created milestone payments for us using their paypal accounts and all of a sudden company blocked our account without any reasons.
They asked for verification documents in such a manner that we got furios for the issue. The company asked us not to cross mark anything on the documents and also asked the owner of the company to send their passport and a verification code in both the hands and send them the pictures. This kind of verification made us quite suspect along with their statement that we must not darken or blurt or put any cross mark for our safety on the documents.
When searching on the internet we also found out that this company use to steal the identity of people and rip off them for their money. They use the id proof and documents of their site users for scams and frauds which involve money.
They Also usually suspend the accounts of the users when they are about to withdraw the money for their hardwork which they have done online. Apart then this company also suspends the accounts of the users who have some money in their accounts in the form of milestone payments and then mentally harass them to send multiple documents and never reinstate their accounts.
They also never refund the payments back to the project owners who had made the payments for the freelancer and neither they withdraw the money to freelancers. This way the company is running a huge huge scam online and both the project owners and freelancers are harassed.
One such incident occured with us when our clients with their username itgenie, eloko, proshopexpert made the milestone payments of 200 USD each and asked us to start the project, all of a sudden our accounts were suspended and our money with them freezed.
We sent them multiple emails, talked to their staff which really has very very poor customer support service. But no resolution was made, they also denied to refund the money to our clients and also didnt allowed us to withdraw the money, it was paypal who supported us at that moment and helped us to get our money back from freelancer.com which we paid to the company for getting the gold membership.
Finally we agreed to send them our documents but only on condition that we also requested them to send the documents of their company, their legal status, registration certificates along with the documents of the owner of the company in order to ensure that the company is a registered legal company and our documents are going in safe hand, but company denied to send us stating that they have strict privacy policy and they never send their documents for cross verification- which again made us suspect of the company.
You can check the authencity of our email by checking freelancer.com scam, freelancer.com fraud, getafreelancer.com scam, getafreelancer.com fraud and google will direct you to various websites like www.###lancer.in, /link removed/ www.scam.org.
All the above three portals will have hundreds and hundreds of complaints against this company.
I strongly believe that the staff of this company must be put behind the bars for ripping off the users for their hard earned money.
with warm regards
Nitin Naresh
www.###lancer.in
We appreciate your feedback about freelancer.com
Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email customer-support@freelancer.com.
If your complaint is regarding a legal or compliance issue you can email legal@freelancer.com or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.
Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.
Kind Regards
Freelancer Support Team
They are only taking side of buyers
Well I have a very very bad experience with working with this bad company www.freelancer.com
They are just takng sides of there buyyers,
They suspend my account on just areason that I have not completed a project of a buyyer even I have completed and he send me reviews too. And even he send me money for project completion...
2ndly thye dont ask me that what is problem on just his single mail thye suspend me from there.
This is discusting and a buyyer who pay me 150$ even after the payment he take money back from my account and when I ask gaf they said we are not here to protect you. Then y are they there to ruin our money..
The complaint has been investigated and resolved to the customer’s satisfaction.
Freelancer.com is SCAM! Read my story at Freelancer.com — Scam
We appreciate your feedback about Freelancer.com
Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email customer-support@freelancer.com.
If your complaint is regarding a legal or compliance issue you can email legal@freelancer.com or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.
Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.
Kind Regards,
Freelancer Support Team
Unprofessional and humiliating experience
Recently I had a very bad experience with a site called freelancer.com. I am a very senior level software developer and joined this site to get some projects. I got few projects and got paid from employers. All of sudden I got an email that my account has been suspended and I have to provide my ID. When I provided my ID they asked for my photo with ID it was very humiliating experience for a senior level experience from a website that doesn't have phone number on their website. I searched on internet and found a lot of complaints about the simillar issue. They claim that they have solved all the issues but I want to ask this who gave them rights to block access to the money that was earned and paid their service charges.
It was a very humiliating experience that I have never had in my life. I didn't fight with them as they are not in the US. I know few site owned by American companies and they care for providers and empoyers very much.
I just wanted to share my experience with you guys.
The complaint has been investigated and resolved to the customer’s satisfaction.
Freelancer.com is SCAM! Read my story at Freelancer.com — Scam
We appreciate your feedback about Freelancer.com
Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email customer-support@freelancer.com.
If your complaint is regarding a legal or compliance issue you can email legal@freelancer.com or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.
Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.
Kind Regards,
Freelancer Support Team
I'm in a similar position, Freelancer.com has stolen my money. I posted a job on freelancer.com. The winning bidder tried to do the job, but he could not, so he told me he is refunding the money. He sent me a screen shot showing that he made the refund, but Freelancer is not processing the refund. The bidder does not have the money anymore, Freelancer.com has the money, but will not send it on to me (as the bidder requested). When I complained, they suspended my account. The support people do not answer tickets and live support keeps getting turned off by them (the site will suddenly say live support is unavailable) as soon as I ask what is going on. When I asked them for their legal department, they said they do not have one. When I asked to communicate with a manager (to get this issue fixed), they said they don't have any managers. When I asked for the support department email, to create a ticket, they gave me a fake email, and my email message to support (requesting a ticket be opened) just bounced. Bottom line, the bidder does not have my money, I don't have my money, Freelancer.com does have my money. They are not willing to communicate properly to fix this issue. In my opinion they are thieves, and I think they are stealing people's money with intent. They give Australia and Singapore a very bad name.
Did you ever get your pay? They are holding my pay... I needed it to buy food. Was the 1st 2 jobs I had in over 6 months! 4 days of work...and Freelancer will not pay me for my work. They need to be shut down. I am going to contact every newspaper in AU that Freelancer is running a scam from AU.
I will start with the paper that is located near their office.
Gaf is scamming me for my 1012$
Hi Good day, Freelancer is trying to scam me for 1012$. They are making stories and creating mess with me. Infact freelancer is trying to scam me for my hard earned money which i utilize to run my online business circle. I have got all screenshots which i will upload with my next messages that shows the complete amounts and every transaction. GAF is trying to scam me. They are contradicting THERE OWN WORDS EACH TIME. They are really trying to play with us. I am going to spread my these words all over till where i could reach... Or please provide my funds and complete this... After this i will simply go to facebook, gmail, yahoo, craigslit authorities to let know that how ppl are spamming there sites by purchaisng the content sold on freelancer. You cant scam me for my hard earned amounts.
You can also review the screenshots of my id as a proof with complete information that how much funds GAF owe me and then how they suspended my id with funds in it.
Well, time is over.
I haven't got any sort of response NO PROOF AND NO REMAINING AMOUNTS OF MINE.
so now it is evident that GAF wants me to complete what i have mentioned in the above statements, ok...
OK NOW
Please pay me my remaining and finish this all mess.
I am pleading please pay me my amount what is remaining.
Desperately seeking kind help!
Hi,
Attached to this message is a screenshot of last email i got from freelancer.com regarding this complete matter, Please check.
Still anticipating response.
I am not hearing any thing from GAF till now... I have sent them an email that i will close this and other reports with good reviews if GAFS pays me my remainings.
you dont have any sort of legitimate reason to take my funds plus no proof stating that moneybookers took chargeback.
U freelancer.com are crooks, frauds and just scamming ppl.
till nw i ws taking this all as being normal but now i m in full swing nd going to take serious legal action by accumulating my legal advisors/solicitors and submitting proof/content directly into IC3.
Furthermore i m preoaring a strategy to simply get ur [censored]house (freelancer.com) banned because u r proposing spamming as well as scamming content, that cause problem to the security of sites like ebay, craigslist, facebook, gmail, yahoo, hotmail etc. U consider that simple copy pasting similar messages would resolve this matter? No u either have to provide proofs or deposit my amount on my moneybookers.
Still if u consider that aforementioned are only words then let this wednesday approach.
Thanks.
Ana Ramsha
Freelancer.com is getting this thing to no where for ME other than initiating a legal action.
So if by this Mon-Tue 31 May-1st June 2010, i do not get my funds or legitimate response, then this would be only thing i will go for.
This GAF support always belie there own words, and the complete history of chats(with 1:Shiela in which she raised the problem, i.e. SARAAN and SARAAN1 id and other is with 2:Manuel who said that funds are chargebcak by moneybookers), emails as well as accounts will be observed.
Furthermore, i will also try to fetch some more illegitimate matters being covered by the Freelancer/Matt Barrie team.
EVERYONE IS A LIAR, BUT THIS FREELANCER.COM IS SAYING TRUTH... See.
Please check the under-mentioned report as well. How freelancer is trying to ruin other's businesses.
Freelancer.com — Freelancer.com will steal your money
Everyone who took back funds and who is reporting is a lier but only this pathetically sick Site and its Authority (that always belie/contradict) is saying truth and is mentioning REALITY... Audience please check this all.
Alextaylor was there own man... they needed facebook ids from me, which i puurchased from my provider and then provided to the freelancer.com
Now freelancer.com took my ids plus also took my all funds of 1012$ with them, mean they are going to give me the loss of atleast 1900$...
Please help me out, this is my only amount with which i circulate my online business.
If GAF still wants to take some percentage out of this funds then please let me know and provide remaining funds on my moneybookers id...
Please ppl help me out
Getafreelancer.com says that Moneybookers has chargedback the funds, so it is requested to either show the precise email/message etc. freelancer has got from moneybookers regarding 550$ funds' chargeback Plus attached to this email is a screenshot of email from GAF showing that i won DISPUTE on their system from one buyer that worths 300$.
Other funds are 23$ and 132$ from other buyers (please review all the screenshots attached to this report.)
Hi,
First of all, i have not committed any thing wrong and have no connections with any person... Last provider, i.e Webbydes is regarding CL posting tasks and i dont know more about them...
But after asking further i came to know that in last times they had troubled with this SCAMMING-PLACE freelancer.com and then they reported here on complaintsboard (undergiven is a link of their report(s)) and then they took their funds back from them...
And now i am going to recruit a Legal Advisor in this matter. I got all proves and will certainly take my funds deposited to my moneybookers account soon.
Link of the report
This is Second week and till now there is no reponse at all from GAF.
GAF only has closed my account with my complete funds now...See how they are trying to scam away along my funds.
(I have attached the screenshot of the page showing that now freelancer.com has CLOSED my account)
Ok so now i am going to put this all information on the other websites as well as on their own server... If they are up on flying away with my funds then how can i let them make this possible
I live all the way in zambia, Africa, I am not affiliated to freelancer in any way or form but this freelancer website takes about 11$ out of my bank acc every month and I'm now sick of it, had to check the Internet to find out who the heck ya'll are and turns out that you're just thieves...freelancer you guys better get in touch with me, I am about to sue. You have robbed me enough! I have never authorised any withdrawals from your site so this is defintely theft in broad day light. Money is hard on come by so stop stealing from me
As for my part, I am waiting already 6 month for an answer by your legals - nothing answered yet -###ing liersn and horse thieves you are
Hello GAF, you always write the one and do the opposite. This is already a proven fact. If for each one of your lies and thefts a bit of your body would be amputated, you would look like minced meat
We appreciate your feedback about Freelancer.com
Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email customer-support@freelancer.com.
If your complaint is regarding a legal or compliance issue you can email legal@freelancer.com or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.
Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.
Kind Regards,
Freelancer Support Team
Freelancer.com is SCAM! Read my story at Freelancer.com — Scam
I had the same luck with freelancer.com, they have kept my account with $ 523 dollars, researching on the web, I saw similar cases.
Almost 4 years working through them ... but the problem began when customers paid by escrow.
They requested an ID written in English, I am Argentine .. and my ID is written in Argentina, which is why they keep my money. BE CAREFUL WITH ESCROW
I'm in the same position, Freelancer.com has stolen my money. I posted a job on freelancer.com. The winning bidder tried to do the job, but he could not, so he told me he is refunding the money. He sent me a screen shot showing that he made the refund, but Freelancer is not processing the refund. The bidder does not have the money anymore, Freelancer.com has the money, but will not send it on to me (as the bidder requested). When I complained, they suspended my account. The support people do not answer tickets and live support keeps getting turned off by them (the site will suddenly say live support is unavailable) as soon as I ask what is going on. When I asked them for their legal department, they said they do not have one. When I asked to communicate with a manager (to get this issue fixed), they said they don't have any managers. When I asked for the support department email, to create a ticket, they gave me a fake email, and my email message to support (requesting a ticket be opened) just bounced. Bottom line, the bidder does not have my money, I don't have my money, Freelancer.com does have my money. They are not willing to communicate properly to fix this issue. In my opinion they are thieves, and I think they are stealing people's money with intent. They give Australia a very bad name
I worked 4 days hard on 2 projects. Was first work for me in over six months. I was glad I got the work...
I was able to send 35 to payoneer, after fees I made 20.00. I then tried to send 135.00 to my Payoneer card.
Freelance is holding 140.00 of my pay now 26 days.
I contacted support and suddenly their support say's that there "might" be fraud payments in my account. All payments were allready on hold for 15-23 days and have cleared from the clients.. They (Freelancer) use the fraud claim as excuse to not pay out. The only fraud going on is by Freelancer.
I realy need my pay for food. I am planning on doing some art about Freelancer now. It will be sent to every news media in the world.
This art will close Freelancer. I will also post it here when I am done.
I may even print it on T-shirts to offer. Looks like many others have been scamed by Freelancer. Life is hard, not getting paid for work has made it even harder. Freelancer is a scam. To bad they are so far away from me or I would pay them a visit.
sorry to hear, you are not alone. The whole company seems to consist out of a scam club. Stealing ( yes already 4 times) now they feel insulted, because causgt the 4th time and blocked my account is well. next to - all tickets - deleted, but not answered
Hello.
This is the legal team from Freelancer.com.
The above provide has had their account permanently closed for ripping off another user. The funds have been reversed back to the employer.
This provider is in cohort with a group of providers which pretend they are from the USA but are actually from Pakistan. They have been
nothing but trouble for us. We expect them to post lots of messages on sites like this as this is their modus operandi after one of their other
accounts was banned for similar activities.
We aim to provide a fair marketplace for small businesses. We actively will weed out providers that try to scam our users like this one.
Freelancer.com will steal your money
After using Freelancer.coms service for nearly 7 months, I made a deposit to pay off a project that had been built, deconstructed and rebuilt spanning over 4 months. The project cost me thousands of dollars and required several people to complete.
I made a deposit in my account, and transferred the final balance to the provider. Several hours later the provider informs me his account was suspended and to seek a refund from Freelancer because he had not received the funds. I immediately seek a refund to find that my account is also suspended and they refuse to answer or give a refund.
They requested identification, WHICH I DID NOT TRUST GIVING TO SUCH SCAMMERS but sent anyway, yet they still are ignoring me and their "live support" keeps ending any session I try to initiate.
Neither I nor the seller are new to this site, and we both have good feedback from several users who also have good feedback. This is not my first deposit though it is my highest.
FREELANCER.COM IS TRYING TO STEAL $550 FROM ME ($563 AFTER FEES!) but I will NOT let it happen. Paypal has been notified and is investigating the matter along with any other complaints so if you have had a problem with them TELL PAYPAL NOW!
I will get this out to every forum I can, facebook, twitter, myspace, youtube and will even create an adsense campaign until I get my money back.
The complaint has been investigated and resolved to the customer’s satisfaction.
They are simply crooks
Hi all. I have noticed the same at my paypal. I gave a call to paypal, told my problem and they send back the whole money for my paypal (even a bit more with 5cents).
It took 3 minutes. I have just told my problem and the money sent in 20 minutes.
Good luck all!
Daniel
https://www.change.org/p/nasa-tell-nasa-to-boycott-freelancer-com
One of my project buyer is asking for refund after he has received files and this simply shows he is a CHEAT. but still freelancer support is helping him and has suspended my account and is pressurizing me to give refund to client.
I have been continuously asking support to check CHAT LOG on freelancer.com so that they can understand that buyer has cheated me.
Hi everyone,
I am taking the time to write everywhere about what happened to me on freelancer.com. Please, be carful when using this platform, since it is so easy to get robbed by other users. I applied for job that was posted and I was awarded, when I acepted the job, all my money from paypal and my freelancer account was taken.
They stole $1000 from me. I hired a guy from there that after 3 weeks said he could not finish the job anymore for me and was going to cancel the $1000 payment and refund me the $100. The money was never refunded and they have ignored all of my messages. Then they lied to paypal by providing them with fake evidence showing showing there was a website built, after aguing with paypal for a hr I finially got the website address freelancer claims to of made for me and all it is, is my name name on a website that is under construction. I think Paypal is working with them because they make money from working with Freelancer.com
I want to open up a law suit against freelancer.com and paypal please contact me so that we can work together to make a stop to this and get our money back
email me at s8587215@gmail.com and put in the subject Freelancer.com scam
Lets put a stop to this
I hate their garunteed policy they rip me off too. I will never use this site
Hello MartG.,
My name is Steven from Freelancer.com.
We understand your concern regarding the closure of your account.
Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion. We may discuss your concern regarding this issue by sending an email to us.
If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.
We are always ready to address all your concerns.
Freelancer.com = Thieves
Yes Freelancer.com will steal your money, is a fraud web page because they steal the money of the Paypal accounts of the registered users, and in Paypal is accord this situation, be careful with the money in internet.
Spam inbox
Sometime last year, someone signed up with them using my name and email. Upon receiving unsolicited email from them, I told them to remove my email address from their system, to no avail. And since I didn't create the account in the first place, I can't login to remove myself from their email list.
To this day, these people keep sending keep sending me unsolicted emails. "Annoying" is too weak a word.
The complaint has been investigated and resolved to the customer’s satisfaction.
We would like to take your kind support and help in exposing off one of the biggest scam and fraud company with the name Freelancer.com Run by Matt Barrie who is the so called CEO of the company.
The company has always been in the news and press for providing one of the best platform for outsourcing but after surveying and searching the internet for past 2 months and after having a personal bitter experience with the company and a long discussion with their CEO we would like to state that the company is nothing but merely a HUB of scams and fraud. This company is not only doing internet frauds and scams but also spoiling the name of the country in which it is registered.
We registered as a service provider on the website 2 months back and won lot of projects online, our clients created milestone payments for us using their paypal accounts and all of a sudden company blocked our account without any reasons.
They asked for verification documents in such a manner that we got furios for the issue. The company asked us not to cross mark anything on the documents and also asked the owner of the company to send their passport and a verification code in both the hands and send them the pictures. This kind of verification made us quite suspect along with their statement that we must not darken or blurt or put any cross mark for our safety on the documents.
When searching on the internet we also found out that this company use to steal the identity of people and rip off them for their money. They use the id proof and documents of their site users for scams and frauds which involve money.
They Also usually suspend the accounts of the users when they are about to withdraw the money for their hardwork which they have done online. Apart then this company also suspends the accounts of the users who have some money in their accounts in the form of milestone payments and then mentally harass them to send multiple documents and never reinstate their accounts.
They also never refund the payments back to the project owners who had made the payments for the freelancer and neither they withdraw the money to freelancers. This way the company is running a huge huge scam online and both the project owners and freelancers are harassed.
One such incident occured with us when our clients with their username itgenie, eloko, proshopexpert made the milestone payments of 200 USD each and asked us to start the project, all of a sudden our accounts were suspended and our money with them freezed.
We sent them multiple emails, talked to their staff which really has very very poor customer support service. But no resolution was made, they also denied to refund the money to our clients and also didnt allowed us to withdraw the money, it was paypal who supported us at that moment and helped us to get our money back from freelancer.com which we paid to the company for getting the gold membership.
Finally we agreed to send them our documents but only on condition that we also requested them to send the documents of their company, their legal status, registration certificates along with the documents of the owner of the company in order to ensure that the company is a registered legal company and our documents are going in safe hand, but company denied to send us stating that they have strict privacy policy and they never send their documents for cross verification- which again made us suspect of the company.
You can check the authencity of our email by checking freelancer.com scam, freelancer.com fraud, getafreelancer.com scam, getafreelancer.com fraud and google will direct you to various websites like www.[censor]lancer.in, /link removed/ www.scam.org.
All the above three portals will have hundreds and hundreds of complaints against this company.
I strongly believe that the staff of this company must be put behind the bars for ripping off the users for their hard earned money.
with warm regards
Nitin Naresh
www.[censor]lancer.in
We appreciate your feedback about Freelancer.com
Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email customer-support@freelancer.com.
If your complaint is regarding a legal or compliance issue you can email legal@freelancer.com or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.
Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.
Kind Regards,
Freelancer Support Team
Report them for spam, you can use spamcop.net just send the headers and content.
Suspended my account
I joined this site since 2009. I won several bids and finished them with 100% positive feedback from the buyers. I requested to withdraw my $200 moneybookers on Dec 14 2009 . getafreelancer Say for waiting 6 days. But I found out with astonishment right today, the 15th day, they suspended my account without any warning and explanation. I added a ticket on their helpcenter, but no answer.
I don't understand why they suspended my account without any warning, and right before I should get my money withdrawn.
Also they act as an international firm, they don't even have customer service phone number where english-speaking people can reach and understand and get understood.
I anyway will try to get my money back, because I worked so hard for it, my effort should be respected.
NOW getafreelancer.com Cheat with buyer and service provider . BE CARE FULL WITH getafreelancer.com. BE CARE FULL WITH getafreelancer.com.
BE CARE FULL WITH getafreelancer.com. 100% Money lost possibility in GAF.
Any low in world For getafreelancer.com ?
The complaint has been investigated and resolved to the customer’s satisfaction.
Here is the details how freelancer is harassing people.
They closed my account without any reason. My account had 42 reviews and 400$ in cash and $500 escrow. They took all. They are just cheater. I have all proof against them.
First they told I have many dispute. I sent them the details that clients were not paying after getting service. So its their fault.
Then they stopped saying about dispute. They said you have violation report. I told them to show the proof. They failed to do that.
Then they said you have multiple account. I told them that is problem was happened 6months back. And that was solved. Then why again you harassing me.
After that they starts replying that: The decision was taken by higher authority. We can't do anything.
They are just a cheater.
0 mins ago by shawats 0 Votes
Hi,
Freelancer.com, why don't have a talk here in-front of all? Prove you are right and I was wrong.
If still your opposers are reluctant, then contact us at: scamcatchers@gmail.com
you are crooks
Replied
A scam and fraud site
Hi every one!
I'm a Gold provider on Getafreelancer (GAF). i have have a good time during working on this site in past but now i'm really disappointed about it. Reason is because they suspended my account in a long time and now stealing my money from my account. They have been taking my business down.
This problem happened the same to my company account and some my clients and friends.
For my company account:
21, November, 2009: they sent an email to tell the account to be suspended and require to provide id card scanners to be solve. I've uploaded my ids (i'm a delegate of my company to make transaction on GAF). In this account was keeping 180$
1, December, 2009: After long waiting time and post many request via tickets, they sent an email to ask about relationship between my company account and my account. I ask my company to upload my company id license scanners to approve our is separated.
10, December, 2009: They suspended my account without reason. ( 2 suspended account activity only made right time our withdraw nearly completed). My account was keeping 500% and with a escrow and some willing payment from projects i've been working. I've provided my id card scanners, opened many tickets, even spent the whole night to wait they on support online but they were never there. And until now, there is no any response from their to resolve for us.
Today, 22 December 2009, there is an email from GAF to tell me they chargef 19, 95$ ( it's 12$ in past and no notice about this change) from my account for Gold fee which I couldn't use any more. We lost every projects and escrows. At this time, i know i lost every money in my account and my company account
Some my kind clients and friends tried to help us by using to open tickets but they was also disappointed like me once there is no response from GAF.
It's too big surprised that when i came to find how to contact directly with GAF via email or phone, there is nothing there. They don't have a real address and no phone number. How big surprised!
I'm attaching some images as proof about the ways GAF work and warning every one who working or having a plan to work on GAF: BE CAREFUL. They're trying to stealing your money. Try some another posts from this site or on internet, you will understand what should do.
Outside, there are some really good freelancers you can trust to work on. Get far away GAF from now.
The complaint has been investigated and resolved to the customer's satisfaction.
We see this complaint has since been resolved.
We have a customer support email at:
customer-support [at] getafreelancer.com
Suspended users can still log into the support system.
Our contact details are as follows for any further followup:
Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2011
Australia
Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia
Email: legal [at] freelancer.com
This website is based on fraud. They are using small bidders as a trap for bigger ones. They just frozen my 1000 USD without any notification. No answer. No telephone. Live support is not answering when it is your turn.
Check google Please. You will thousands of such cases. In autofill getafreelancer SCAM is the second search term. Getafreelancer is based on a large fraud mechanism.
Kind Regards,
Yusuf
Hello,
I cannot believe, I have the account for 5 Years and just Yesterday they did the same to me. Freelancer suspended my account for no reason (because I deposited larger amount in their website). On my account there is a lots of money and since they have suspended my account they refuse to give me my money back.
Remember everyone, freelancer has no authority to ask for your ID card and a picture of you holding your ID. You are doing business with paypal or credit card and freelancer is the third party - freelancer is not your government institution neither police officer. What they do is illegal, it is fraud, because it is done intentionaly to many people. I am glad that I have found this complaint here. freelancer.com is risky be aware!
I am not provider there, I am consumer, and they are holding thosuands of dollars that I have deposited and submitted in milestones.
I am waiting right now for 48 hours and their customer service is ignoring me. Their "online support" is open but they just don't reply to me. They will take your money in the middle of your project and then good luck, just wait for days for anyone to reply.
The only way to get my money back is to provide them with picture holding my ID which looks like picture from criminals taken by police. i don't want to send them picture, I have right for privacy.
Anyway, very good material for lawsuit...
To Freelancer staff, if you're trying to pull some sort of lies to cover up, then you can just forget it!
I'm a buyer on the site, and when I tried to retreive my money from GAF account back into my PayPal account, you suspended my account! I haven't seen a penny transferred back into my PayPal account yet and it's been ONE MONTH!
It's a three figured amount and I'd like it very much to get my money back!
Replied
Getafreelancer.com complaints - gaf suspended our account without telling us any reason
We had been working as Freelancer Company "egetwayteam" on GAF, for more than some month .
we received below email from GAF that our account is suspended
QUOTE
Your account at GetAFreelancer.com has been suspended:
For account security reasons.
If you wish to re-activate your account, please send us a scanned copy of your valid ID (passport, drivers. license or any ID issued by your government) for verification.
UNQUOTE
We have submitted all the requested DOC (copies of Passport, National Identification Card) and have been sending series of followup messages but there is no any sensible response from GAF and they are QUITE.
Please be VERY MUCH CAREFUL working on GAF because they seem to just get hold on your money fraudulently.
We are try to contact by Online Support and gave 10 / 12 email them. but GetAFreelancer.com has no men who just reply my email and tick Support
BE CARE FULL WORK ON GetAFreelancer.com .BE CARE FULL WORK ON GetAFreelancer.com .BE CARE FULL WORK ON GetAFreelancer.com .BE CARE FULL WORK ON GetAFreelancer.com .BE CARE FULL WORK ON GetAFreelancer.com .BE CARE FULL WORK ON GetAFreelancer.com
The complaint has been investigated and resolved to the customer's satisfaction.
Since there are no contact details or account id, we cannot comment on this particular case.
We have a customer support email at:
customer-support [at] getafreelancer.com
Suspended users can still log into the support system to query why their account is suspended.
Our contact details are as follows for any further followup:
Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2011
Australia
Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia
Email: legal [at] freelancer.com
My accound is also suspanded and my gaf id is tamrakar81 . I have uploaded my id proof too .
But it is about 3 days no response from gaf .
I have submitted ticket drop mail at customer-support [at] getafreelancer.com,
Tried online support .
I am really worried about it .
Will my account active or not ?
Will I get my money or not ?
If still your opposers are reluctant, then contact us at: scamcatchers@gmail.com
Replied
Fake projects and identity
Attention: beware of the projects to bid on the website freelancer.com. There are project looking for a freelance writer for reviews, blogs and online marketing. Most of the projects offered like that are fakes and lots of fake identities. They encourage freelancers to write positive affirmations for their websites in exchange of money. Some paid cheaper and some higher, for how much cost is that... Still their ways are too cheap. The purpose of encouraging freelancers to write for them is that, they can attract prospect customers/clients to join the business or networking through online. Freelancers can be of use to the projects offered fake services to boost the confidence of the future customers/clients. Prospect customers/clients would thought the business is reliable because of lots of positive comments from their site, without knowing that positive comments were wrote by freelancers. Did you get me? In other words, affirmative comments are fakes too. Affirmative comments wrote not because customers were satisfied of products and services offered for them, but because it was written just to attract you... The prospect customer. I hope this would get you knowledge about the different tactics on networking or any marketing business on the net, before you leap to act.
Here is the following email that one of the projects offered in www.freelancer.com is fake :
http://data.getafreelancer.com/pmb/_rmNcAOyqTFC2dbYa/Guaranteed600%2524MonthlyWritingReviews.txt
The above site has mailed to one of the freelancers who accepted the offer. They instructed to make a fake identity in order to get a u. S. Identity by acquiring free vpn in this website http://hotspotshield.com. the rest of it is yours to decide…would you still accept that offer? For the freelancers there who accepted that kind of offer, are you that desperate to do that? At least once in your life time, that incredible ability in writing of yours wouldn’t be thrown in a trash…please instead of accepting the offer and trick others, report them immediately. Or share your knowledge on that kind of activity so that consumers on the net might aware.
The complaint has been investigated and resolved to the customer's satisfaction.
This is Linus of Freelancer.com. We are doing our best to validate all projects posted in our site. However, we do not have the option to know the real intention of all our users. Which is why we ask freelancers to ask more details through the Project's Clarification Board before bidding. This option is available to all projects.
If you need assistance, you can send an email to support@freelancer and ask to be forwarded to me so I can handle it personally.
Kind regards,
Linus C.
This is Linus of Freelancer.com. The verification process is implemented as part of our security measures on the site, in order to prevent identity theft and fraud. I understand the inconvenience that occurs when accounts are limited or placed into verification, however it is a necessary step. This is why we urge users to visit the Verification Center to lift account limitations right away. If you have any more concerns, please send an email to support@freelancer and ask to be forwarded to me so I can handle it personally.
Kind regards,
Linus C.
This is Linus from Freelancer.com. We understand the unfavorable experience you have had with a freelancer and we would like to review your case. Can you please send an email to support@freelancer.com and ask the ticket to be forwarded to me so I can personally look into your issue?
Thanks,
Linus C
This is Linus from Freelancer.com. I would be glad to address your inquiries and concern. Can you please send an email to support@freelancer.com, provide your username and ask the ticket to be forwarded to me so I can personally look into your issue?
Thanks,
Linus C.
Our admins cancelled that project as soon as we noticed it.
If you have any outstanding issues please contact us below:
We have a customer support email at:
customer-support [at] getafreelancer.com
Suspended users can still log into the support system.
Our contact details are as follows for any further followup:
Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2011
Australia
Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia
Email: legal [at] freelancer.com
They create fake client profiles, posts large amount projects, awards them to a freelancer, take 10% of the amount as freelancer.com fee (where the freelancer who accepted the job haven't got a single $ from the client.), cancel/delete the project or suspend/delete fake client profile and earn smartly.
Chat Conversation Start
Internet Company
3:06 PM
Freelancer Technology / Freelancer.com / Getafreelancer.com — accepted offer of a project and got charged $150 as freelancer fee
Hello, Amit.
Let me check on this.
What's your username?
amitmishra2u
What's the project ID or the username of the employer?
https://www.freelancer.com/projects/project-17752760
As I see here, the employer "piotrbbb" is the one who deleted the project.
Their account is also still active.
I also see that you were able to communicate with the employer outside our website through a third party app.
Please note that communication outside our website is a violation of our terms and conditions.
This is why you received a warning via email from us.
It is best if you will always use the Private Message Board as your means of communication because any transaction and communication conducted offsite are unsafe and beyond the scope of our support.
he wanted to have a call and screenshare to show me the work he wanted thats why we need to go outside freelancer
This being said, we have no way to check if both parties are still communicating, and if the project has been completed outside of our site and whether or not payment has been made through other means.
Therefore, we would be firm in implementing our policy about the project fees being non-refundable regardless of the project's status.
but his requirement was something different then I supposed and thats why we havent got this work done and after requesting him for so many days he have cancelled the project
sir why you will bother about the project as you have already got the fee
where as other platforms only charges fee to freelancers when they get money from the client
you charge the client when they submit the job or when their job got accepted by some freelancer that is good but what the freelancer do if after the fee deduction the client gone
You're the one who initiated the offsite communication. You sent a message to the employer saying "s-k-y-p-pe".
By spelling Skype like that, I'm sure you're aware that offsite communication is against our Terms and Conditions.
However, you still circumvented our chat by spelling it that way.
this chat was before he awarded the job to me
if you can see
and he awarded the job on freelancer
if I had to take it outside then why would we have paid you fee?
Before or not, you still violated our Terms and Conditions.
That does not change.
we freelancers also need security thats why we trust you
if the project is cancelled by the client without paying a single $
why should we freelancers bear the fee ?
Because we charge a project fee.
from both client and freelancer
then ask the client to pay me the fee I got charged by freelancer.com on accepting his offer
The project fee is charged after a freelancer "accepts" a project.
yes sir thats what I am saying
When a freelancer is awarded a project, they have 36 hours to decide on accepting or rejecting it.
what is the surity that the client was not a fake client created by freelancer.com itself?
You can chat and discuss the project's details within those 36 hours.
what is the surity that the client was not a fake client created by freelancer.com itself?
During the 36 hours, you can ask the employer to complete their account verification.
that can be done by the people of freelancer.com as well
I am asking how to know if the client is fake or real?
how to find if the profile is not created by freelancer.com
why should I pay the fee if I am not earning a single $
If you're basing everything on that conspiracy theory of yours, then anything I say will just be you saying "How can we be sure that it not freelancer.com making fake accounts".
So what's the point of this discussion.
I am already paying you membership fee every month
Paying a membership fee doesn't mean that you can violate our Terms and Conditions.
if I am getting the job awarded on freelancer.com and freelancer.com taking a 10% fee then who is responsible if the freelancer not got paid a single $ even after paying $150 to looting freelancer.com?
Under normal circumstances, we would have given you a refund of the project fee once the project has been canceled. However, since you communicated outside our website, we will not be refunding the project fee.
As I've mentioned earlier, we have no way to check if both parties are still communicating, and if the project has been completed outside of our site and whether or not payment has been made through other means.
I knew it everything being done on freelancer.com where they dont have screensharing option at all so that client and freelancer can do everything over there without going to any 3rd party app and if they do this then freelancer's polity got spoiled and you cant claim for refund
very very very good
can you show me where the hell freelancer.com have screensharing option?
even fraud freelancer.com does not allow to call the client before accepting the offer
what happened?
not able to find the screensharing option on freelancer.com
?
I am a freelancer from freelancer.com I was a victim of a employer by the name bassonjames he had me do a weeks worth of work I summited everything used the hour tracker through freelancer that was supposed to ensure payment and this person unverified his payment method the day I was supposed to get paid and I was robbed of 744 dollars all together he blocked me refuses contact and support would do nothing about this I'm so very angry and even supplied proof of my work and unpaid invoice and no compensation was given or offered they told me basically oh well look out for this bassonjames he's just trying to get people to do his work for with no intent of payment!
Freelancer.com (formerly GetAFreelancer, Scriptlance and vWorker/Rentacoder). Here is a company that verifies a client's financial standing/sources and marks them as financially verified on their profiles before allowing them to hire people through their website. The scamming starts when the verified client pays for a project and then Freelancer.com takes their cut and refuses to pay the rest to the Freelancer (who has worked her a** off probably for weeks). Is this not a scam especially when the reason given for this is that the client's finances were still being verified?
This is scamming of contractors since the client has already got their service and Freelancer.com has already deducted its commissions. Mathew (Matt) Barrie or someone in the finance/billing department ought to address these issues as critical and not just hire Filipinos who do not even have direct access to the concerned departments and who get paid to tell you to wait indefinitely or to search through and quote pre-written terms and conditions and pre-written responses.
"Ms Michelle Hammond once published an article titled "Freelancer.com founder dismisses scam claims" (If you do like to read it, you need to register. It is free, simple and they deserved it as they signalized that Freelancer.com may have its very bad side). Since the posting of this article there have been thousands of complaints raised on similar issues See here; /link removed/ and one wonders if this is not a sign that the low level support team at Freelancer.com has the capacity to address these issues."
My main concerns;
- Why should Freelancer.com mark a client as Financially Verified if the client is not?
- Why should Freelancer.com block withdrawals of finances that are already in a contractor's account and yet make deductions of their service fees if the client funds source is questionable?
- Why should they block contractors from withdrawing funds long after the projects have successfully ended and positive feedback has been given to the client if this is not supposed to be their trap for the next contractor?
- When a contractor raises such an issue, why does the support person close the ticket even before the issue is resolved?
#. Anyone who has direct contacts to the Freelancer finance department or to Mathew (Matt) Barrie, please send them to me. If anyone should contact me from this company, it should be someone who is qualified enough to solve my problem by looking at the problem history or someone who has direct access to the department that has this capacity and not some Filipino who is hired to refer to company terms and condition that have no relevance here.
This site takes money from job seekers as a subscription and also has audacity to take fees per job.
In less than 1 month on two occassions they have taken fees for jobs that do not exist and on one occassion they simply look the other way and make excuses and transfer funds out of my account to places unknown.
They cannot explain their invoicing or charging system and when i was told of a refund recently for one of 7 odd charges, i asked for a credit note to show what a refund was for,
I was appaled when after 1 hour of chat the operative did not know what a credit note was and could not understand that if freelancer can raise an invoice for $15 and take money from my bank account or paypal and the invoice is found to be bogus either for a non existent job or some system glitch which happens often on their system then the remedy is to raise a credit note for the equivalent amount and refund the amount and the credit note should read taht it is credit note 12345 for a reversal of xyz fee of $15 against invoive 54321 of whatever date and this is the right way, any other way is tantamount to shady accounting and loopholes for theft.
I am also well informed that others use the site to sweep unsuspecting prospectors into pyramid job schemes, or job owners into paypal scams and much more.
Its a bizaare thing and the only reason I am staying on freelancer is because i believe that by the smallest of follies doth a giant fall and i have become rather determined to take them to the cleaners.
its the only way they will learn that job hunting is not a brownie point scheme where you rob folk that are seeking work for any reason and expect them to work like slaves under any circumstance and fiddle accounts in exceedingly vast ways.
i have used people per hour for years., i have never once been charged a penny by them... same with guru and many others.
a massive lesson needs to be taught to these folk and I welcome anyone who has been scammed financially on this site to contact me for their details to be added to my shortlist.
England has a launderette, its called the county court.
what a horrid way to treat people.
Not so complicated to see that this site doesn't have any moderation. We can choose between projects handle by scammers, fake projects or stupid people who wants the moon for a few bucks. I have an average of 7 fake projects (they are canceled, frozen for weeks or the like) with 10 bids. That incredible.
They are so good in charging money but when the time come for withdrawal they give lame execuses.
I worked on 8 projects.
When i gave a withdraw request after 15 days they cancelled it without even telling me.
When i asked them about it they said the employer is not following the guidelines of freelancer.com.
What is my fault if the employer is not following there guidelines.
I talked to employer he said i have already paid you.
They are cheater. They deducted $50 from me without any reasons when I withdraw the fund and not ready to back the fund in my account. When i asked them about it no reply comes from their side.
Now what i can do? i suppose nothing . There should be some company who can visualize what these people are doing.
Freelancer.com is truly a scam site.
after my first withdraw request they limited my account and asked for some documents, I uploaded that documents and my account verified but after that every time that I requested a withdraw they canceled my withdraw and supports are just like a robot that just says click on this link, after some days they limited my account again for no reason and again the support system wasn't responsible for that.
I uploaded the documents again and a message appears that we will review this documents in 48 hours, but they didn't, some days passed and I saw no response from them, and also every time they closed my ticked and did not answered
they just stole 500 usd from my account !
I have a freelancer.com account that has been limited the day that freelancer.com should transfer my money that I had withdraw it.
and when I sent my documents to verify my account they rejected all of them even my ID card! I think something sounds wierd and I am affriad that freelancer want to take my money that I gain by projects that I have done in freelancer, com for himself.And I see this is not the first time that happens.by searching on the internet I saw many people has this problem with this website.
Please help me to solve this problem
https://www.change.org/p/nasa-tell-nasa-to-boycott-freelancer-com
Thank you. Before start the bid with freelancer.com, I saw this feedback. I wont be bid any project from freelancer.
I'm looking earn some money via online/web. But I could not select the correct way which one is best and honest. I tring to get the google adsene and it is failed due to my account submission has been failed.
Guys can any one share the idea to me. my contact mail id: ammue04@gmail.com
Replied
Scam
This website seemed a scam to me. They have no respect to the visitors at all.
I tried to post a project. First they say posting the first project is free.
No this is a lie...! They say they will refund the money later... This is a lie too. They say $ needs to be deposited.
At the checkout process all of a sudden they wnat you to deposit $10...
Plus they charge you transaction service fee...
Then you fill out the form... Give them your credit number...
Another trick!
After they got your credit card number address, phone... They tell you they need your cell phone number too... The reason that they made up for it is that they will need to send you a text message to verify you you're the person you tell them you're... This is a #...
First of all, I don't have to provide my cell phone number to verify myself. I might have a paid phone... I don't have to have a text messaging service on my phone either...
I wrote sent them e-mails. No one responded me. My credit card number and all my info stored in their database...
Now i've heard many bad stories about their "company policy" and poor treatment. They haven't release the money to the freelancers... They over charged to the buyers...
Warning: do not go to that website. Thay are bunch of money craving people. They will do any thing to take your money and information...
The complaint has been investigated and resolved to the customer's satisfaction.
Since no details are provided above we can't comment on the individual reports, but we encourage you to contact us below;
In regards to the first posting, posting a trial project to get bidders for your project is free. However, should you decide you wish to select a bidder, we charge 3% or $3, whatever is higher.
The request for the cellphone number is from the payment gateway (moneybookers), not us.
We have a customer support email at:
customer-support [at] getafreelancer.com
Suspended users can still log into the support system.
Our contact details are as follows for any further followup:
Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2011
Australia
Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia
Email: legal [at] freelancer.com
Here is the details how freelancer is harassing people.
They closed my account without any reason. My account had 42 reviews and 400$ in cash and $500 escrow. They took all. They are just cheater. I have all proof against them.
First they told I have many dispute. I sent them the details that clients were not paying after getting service. So its their fault.
Then they stopped saying about dispute. They said you have violation report. I told them to show the proof. They failed to do that.
Then they said you have multiple account. I told them that is problem was happened 6months back. And that was solved. Then why again you harassing me.
After that they starts replying that: The decision was taken by higher authority. We can't do anything.
They are just a cheater.
0 mins ago by shawats 0 Votes
Hi,
Freelancer.com, why don't have a talk here in-front of all? Prove you are right and I was wrong.
SCAM, FRAUD getafreelancer and freelancer
getafreelancer and freelancer are fraud website as how they are making fool to customer
Here is the scenario
1) I have bid on one project in past I was winner for that project and it was $5000 cost
2) As soon as I was selected getafreelancer and freelancer taken $150 fees from my account
3) I had started project
4) I had worked two month for this project and client was paying me at getafreelancer and freelancer through escrow
5) I had completed project and send all source file to client and he paid me
6) After two week getafreelancer and freelancer taken back all money from my account
7) I asked support team why so? than they told me that I need to contact my client when I contact my client he said me that he paid me getafreelancer and freelancer and he was right he paid me on getafreelancer and freelancer so no question again to him
8) I ask again to support team why my balance is debited again they told me to ask my client and they said they will not help more
9) Now I lost two month work plus fees taken by getafreelancer and freelancer $150 I ask them to credit fees and they refuse to credit it
10) So here getafreelancer and freelancer making dummy project and pay to developer and taken back money as well charging for fees
11) So later I come to know the client to whom I was working its was getafreelancer and freelancer dummy client account and they are posting dummy project on getafreelancer and freelancer and just collecting fees %3 from developer
12) getafreelancer and freelancer is fraud website they are posting dummy project from their dummy accounts
13) After this I moved to ODesk and Elance they are far better then get a freelancer and free lancer
So Be aware from get a freelancer and free lancer they are fraud company
Share this scenario with others as many as developers in your group so they can not capture in getafreelancer and freelancer scam process
Thanks
Hi guys!
Yes, getaFreelancer.com is a BIG FRAUD!
Stay away, don't trust them, never-never-never send them your private info, credit card #.
They are scammers!
[URL="http://hellofreelancers.hpage.com"]You should get
LIST OF GOOD FREELANCE SITES IN THE WORLD
FREELANCE SCAM
FREELANCE COMMUNITY /DISCUSSION ROOM
free coaching to develop your skill.[/URL]
Guide &free coaching for online data entry.
Guide &free coaching for proofreading and editing.
Guide &free coaching for web designing.
Guide &free coaching for article writing.
Guide &free coaching for blogging.
[URL="http://hellofreelancers.hpage.com"]Go here[/URL]
Getafreelancer.com is a scam site. one customer had selected us, gave us project details, kept communicating ON and OFF, kept paying ON and OFF and then suddenly disappeared for a month.
He then came back and told he wanted to continue and we were busy doing other projects. we told him it would take more man power and time and requested additional payment which is a fair business practice considering his erratic communication.
He then asked for us to complete the website for the payments he made which was 50% of what he had initially negotiated.
When we declined to continue, he silently reported to getafreelancer.com and guess what they did? they reversed payments from our account ( we curse ourselves for keeping payments there ) and sent back all the payments he made without trying to investigate who is at fault.
Make no mistake getafreelancer.com - we already started the process of finding your company and are going to take a legal course to get justice served.
these kind of unauthorized and unethical actions will not happen forever and we will spread out word to the world through internet to know that your site is a scam website that only has personal interests.
I have expected to get my money ($100) at Nov, 24 but at Nov, 21 my account was blocked with no email notification. When I try to log in I see message that my account is suspended and that I should sent them scanned copy of my ID. At Nov, 22 I have sent copy but for today (Nov, 25) there are no response from getafreelancer.com
Agree totally. On the 5th of this month (october 09)when I checked my credit card account online there was an unauthorized transaction from GAF for $190. I emailed them about it they said they would look into it but guess what, when I tried to follow up on it, they showed the status closed, even though the matter was not resolved. On the 10th when I tried logging into the account my account was suspended. On the 11th (today) I received an email from them saying that the milestone/escrow payment I made regarding a project I had posted before I noticed they took money from my account was cancelled and returned to me (still nothing from them as to why they took $190 from my card via Paypal on the 5th, mind you).
Here is where it gets strange. The payment was 'returned' to my account, but when I enter my login details to go to the site to see if the payment has indeed been returned, they have closed my account so I cannot login. Now, I have no means following up with them, unless I create another account, and they frown upon multiple account creation so technically I've lost something like $500 with these con artists between the $190 taken from my Paypal card for something I know nothing about and the $150 for the project I had running that they supposedly returned but have blocked my access to the account so naturally I cant get the money. They have no phone number and now I am learning the address is a fake.
Stay away from them. Deal with people whose addresses are real, customer service real and you can get a live person on the phone. They embalzon an LIVE SUPPORT button on their site but all it does is take you to their email form so their support is not live particularly when they take days on end to answer, if they bother to answer at al.
Replied
Irresponsible dispute resolution by its staff
Not only there are many legit people who try to get their job done, but also there are a lot of scam artists running afoul at getafreelancer.com website.
I was scammed by one of those fraudsters, and getafreelancer.com will not do anything about it.
Their getahelpdesk.com system is supposed to protect honest people and be an impartial arbitrator to an issue between the parties.
However, its Staff often times leaves the dispute between fraudster and victim on their own to resolve the matter.
Obviously, a fraudster being fraudster never admits their wrong doings, and the victim is forced to deal with those frauds. As a result, the resolution is not going anywhere.
Asked for help by the victim, all the Staff at Getafreelancer.com can say is that
"Hello
If there's a dispute between you and your provider, you'll have to find an agreement with the other side. We do not act as a judge in case of disputes (see our terms).
Thank you
GAF Support"
What is this?
I strongly suggest people not to use Getafreelancer.com unless they are willing to protect people from fraudsters.
The complaint has been investigated and resolved to the customer's satisfaction.
We have a customer support email at:
customer-support [at] getafreelancer.com
Suspended users can still log into the support system.
Our contact details are as follows for any further followup:
Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2011
Australia
Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia
Email: legal [at] freelancer.com
I am presently having a problem with getafreelancer.com in that I transfered money from credit card (via moneybooker) to my account five days ago and have not been credited even though money was taken. I have now sent two tickets but have not received a reply. There is actually no way of contacting anyone at this website.
Some people also control whether you get paid by saying something is "results based" if you can not confirm the results they simply to not pay. You may have worked and did everything just as they askes, but if they simply say that they did not get the results- you do not get paid.
In my case after posting a job there my account was mysteriously blocked. They said I had access to dispute resolution and could contact them .
However on attempting top contact them I kept getting back to needing to log in with a valid account! This was a catch 22, and I still do not know what I did wrong.
They are not just irresponsible, These guys appear to be insanely irresponsible, and negligent
GetAFreelancer offers dispute resolution services since November 22, 2008, which helps in such cases as yours. So if there's any problem over escrow payment which was made after this date, it can be resolved either mutually between service buyer and provider or by involving GetAFreelancer.
Replied
Account suspended
I joined this site since 2017 but didn't put many effort on it until October 2017. I won several bids and finished them with 100% positive feedback from the buyers. I requested to withdraw my first $30 to my moneybookers on Oct. 25th to test if this can work out well. According to the site, we should wait 15 days for the first withdrawl to finish. But I found out with astonishment right today, the 15th day, they suspended my account without any warning and explanation. I added a ticket on their helpcenter, but no answer.
There is no phone number on their website. I googled this number +[protected] but after long time wait there came only a computed voice in Swedish.
I don't understand why they suspended my account without any warning, and right before I should get my money withdrawn.
Also they act as an international firm, they don't even have customer service phone number where english-speaking people can reach and understand and get understood.
I anyway will try to get my money back, because I worked so hard for it, my effort should be respected.
The complaint has been investigated and resolved to the customer's satisfaction.
Users accounts only get suspended if something is done to violate the terms of service; such as posting contact details,
incurring a chargeback or logging in with multiple accounts.
If there is any particular issue you have outstanding, please contact us below;
We have a customer support email at:
customer-support [at] getafreelancer.com
Suspended users can still log into the support system.
Our contact details are as follows for any further followup:
Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2017
Australia
Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia
Email: legal [at] freelancer.com
We see the ewriterz account issue has already been resolved.
We have a customer support email at:
customer-support [at] getafreelancer.com
Suspended users can still log into the support system.
Our contact details are as follows for any further followup:
Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2017
Australia
Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia
Email: legal [at] freelancer.com
We've paid out close to US$50, 000, 000 to providers on our site.
If any of the above posters still has an outstanding issue, please contact us.
is particular case.
We have a customer support email at:
customer-support [at] getafreelancer.com
Suspended users can still log into the support system.
Our contact details are as follows for any further followup:
Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2017
Australia
Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia
Email: legal [at] freelancer.com
This complaint has since been resolved.
We have a customer support email at:
customer-support [at] getafreelancer.com
Suspended users can still log into the support system.
Our contact details are as follows for any further followup:
Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2017
Australia
Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia
Email: legal [at] freelancer.com
They have banned my 10 years old account.
They i had $200 in that account.
No security, fraud and scumbag founder and team
Fayyazs A.@fayyazs789, failed to make blueprints of my vehicle. Please return my prints of the vehicle and it's rear wing assembly. Do not make any facimile to any of my drawings and return my money. Jemmy Lee Sturgis. jemstur65@gmail.com
My freelance profile is sign in error occurred to slove the error sir 24.01.2024 09.30pm
Freelancer suspended my account after I sended all the documents for verification.
I have about 400 dollar in milestones. I hear stories here that they steal money. I hope this isnt true. I am sending them all the need documents but every time they say I didnt send it..
Ill keep everybody informed.
Hello sir,
my account has been closed.i am a moin.i want to work here.there have making some mistake by me.i tried to no other mistake are there happen by me.please give me a chance to recover my id back
I have assigned the task to https://creativesolutionsandco.com company over call in pakistan for prepare company profile but after a month and many follow up and advance payment still i did not get my file yet now since 2 weeks no one receive my call nor they are responding of my messages
Hello, my account was closed on the pretext that I violated the terms. They are telling me that they can't do anything. I feel this is unfair for an account that has earned them more than 15000$ as fees.
https://cx.freelancer.com/tickets/1749831
Same case they closed my account and steal my money in it
i cant withdrawn my money and contact the customer
They did not even indicate what I violated, I never violated their terms.
Can you double check it? I know there's something with this. I just created my account and sent them my verification and yet they closed my account for no reason.
Freelancer.com - My account has been closed due to inactivity and not updating my personal documents in my profile. Today I live in the United States. Can you please release or activate my account?
My ticket ID is: OQDZ-1118-XNUD
Overview of Freelancer.com complaint handling
-
Freelancer.com Contacts
-
Freelancer.com phone numbers+1 (415) 702-3294+1 (415) 702-3294Click up if you have successfully reached Freelancer.com by calling +1 (415) 702-3294 phone number 0 0 users reported that they have successfully reached Freelancer.com by calling +1 (415) 702-3294 phone number Click down if you have unsuccessfully reached Freelancer.com by calling +1 (415) 702-3294 phone number 0 0 users reported that they have UNsuccessfully reached Freelancer.com by calling +1 (415) 702-3294 phone number
-
Freelancer.com emailssocial-cx@freelancer.com100%Confidence score: 100%Supportsupport@freelancer.com100%Confidence score: 100%Supportsupport.ela@freelancer.com100%Confidence score: 100%Supportjlopez@freelancer.com100%Confidence score: 100%Support
-
Freelancer.com addressLevel 20, World Square, 680 George Street, Sydney, New South Wales, 2000, Australia
-
Freelancer.com social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Freelancer.com contacts
Most discussed Freelancer.com complaints
Account suspension without explanation and withholding of fundsRecent comments about Freelancer.com company
Account suspension without explanation and withholding of funds
GoldenBride
7 reviews
Asian Melodies
10 reviews
Blidz
71 reviews
Forever Missed
4 reviews
HelloPeter.com
22 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Hi Dowen,
Our thorough verification process is part of our security measures but rest assured that it is for the safety of the funds and accounts of both employers and freelancers. To learn more about account verification and user issues, please visit our FAQ page at FAQ page http://www.freelancer.com/faq/view.php.
Please note we do not reply to specific user customer support issues on public forums. We have a 24 hour support team dedicated to addressing individual concerns. We encourage users to log support tickets directly via our site or by emailing customer-support@freelancer.com.
For legal issues, users can email legal@freelancer.com.
You can write to us at
Freelancer.com
P.O. Box 1121
Double Bay NSW 1360
Australia
Sincerely,
Freelancer.com