United States - 75261
Superpages.com used to be a great place to go for local listings - now not so much. When attempting to get them to list your new business they will pass you around to 2-3 sales people and then never actually help you list your business. Basically, if you don't buy into their insane services, your company is never getting a listing. They have sneakily combined their sales and their 'customer service' department so even if you think you reached support, you didn't.
Supermedia is a division of Verizon and the successor of the spin-off Idearc Media. Supermedia provide no support, communication or honest answers to legitimate questions. It might be up for sale as it's shutting down locations. The print yellow pages and internet advertising combined offer some value because of brand recognition. To all of you, if you renew, THE BEST WAY TO SLAM SUPERMEDIA, DESERVEDLY SO, IS REQUIRE A REDUCTION IN PRINT ADVERTISING COSTS AND MAKE UP THE DIFFERENCE WITH A FULL SERVICE INTERNET PACKAGE FOR THEM TO RETAIN YOUR DOLLARS. PAY FOR CLICKS IS PURE CRAP. DEMAND A FREE WEBSITE.
I have made several compants on google, local.com, superpages.com, idearcmedida.com. I have even contacted the CEO of idearcmedia who basically blew me off. No one monitors the free litings so scammers can put whatever they want to. They rip off the consumer and keep the ledigitmete, legal business' from staying in business.
Michelle cheetam was the sales rep who soy me my yellow page add campaign.the process started in February ot...
This company is the WORST! No one knows what they are doing and all you get is a run around. They do not back up product, they do not get back to you. Each time you call them the problem you have gets worst. It is almost like they do this because they do not like you calling. Told 24 hours to reslove a Major Problem. A week later and things keep getting worst!
Supermedia is a horrible advertisement company, they lie about everything they do and they have horrible customer service. I would never use or recommend this company to anyone!
When complaining in the "write a review" secton regarding two carpet cleaning businesses in Olympia, WA, I discovered that, two weeks later, newer reviews were included with that business but not mine. Whether true or not, I couldn't say, but it sure looks like the businesses get to decide what reviews they'd like to keep. Not exactly a good system, not fair to those who want to consider reviews when determining what business to use.
I have had a very poor business experience with "Supermedia". I don't want to have to pay you to listen to all of the many errors that they have made. I am still trying to get them to reimburse me for $700 of over-charges. This has been going on for months. Please post this review to as many review sites as possible:
I decided to take a much closer look at our marketing efforts. One of these efforts included the decision to try " Superpages.com ." I was given plenty of promises and even decided to have them produce a short video for our www/superpages.com ad.
I never post reviews but this one might help others from making the same mistake. My main contact rep was Eden Pond. This was nothing but a game to him. The culture at Supermedia (the entity that handles Superpages.com) is callous. Mr. Pond and Supermedia stole $700 from me. Looks like I have to file a claim or something.
I have since canceled my account and I will spend those ad budget dollars at Google or Dex. I have spent 200 hours dealing with Superpages. Trust me - run. You don't want to waste money and time here. And how many "clicks" to our website in the last 6 months? About 10. And it isn't that they called us instead. Superpages.com didn't even list our phone number!
When I called to cancel, they said, "Just give it a few more weeks for leads to build up." I said, "Will I still be able to cancel if I choose to then?" "Absolutely! Don't worry about that." 2 weeks later, "I would like to cancel." "Sorry, it's too late to cancel." I went up to highest management and filed bbb complaint, NO HELP FROM SUPERPAGES! They still shoved the $900 bill in my face and forced me to pay it.
I agreed to start an internet advertising ad PCC(PAY PER CLICK), after getting a call from the company that...
I have read many reviews of Idearc/Superpages.com from many angry customers that feel that have been ripped off,
but have not really read any solid explanations of why Idearc/Superpages.com is a rip off.
My name is Lisa, I work for the company in Everett, WA and have done the research to know why. It is my hope that by divulging
the truth someone will be able to use the information to take action against this company. I've made a lot
of money selling worthless advertising and this is my attempt to make it right.
First off, it's important to know that Idearc/Superpages.com employs a very specific sales tactic that they
refer to as "Salesology." This is the very basis of all training and as an employee of the company, if you do
not follow this method, you will be repromanded. Salesology is taught to all employees by Jay Hughes
(www.salesologyonline.com). Utilizing this sales method, most customers don't even realize that they just purchased
advertising. Here's how it works:
1) A Business receives a cold call and they are asked if it's "a bad time."
2) Rep tells them that "We have people in your area looking for (fill in blank) in your area, are you
currently taking on more work/new customers?"
3) Then we ask how much more work they can handle and how much they make per job. Multiply the amount of work by
the profit per job and that's their gap. Let's say an Electrical Contractor averages $500 per job and can take on
10 more of those per month. "So, if I were able to help you close that $5000 gap per month in your business,
would it be fair to ask for $500 on the back-end in return?"
4) Customer says "of course."
5) Almost no explanation is given on how we are going to get them this promised work. We get GTI
(General telemarketing international) on the phone who records the customer agreeing to a 12-month
contract. They are told we're doing this "To enter them into our database." Most people have no idea
what just happened, but this is 100% legally binding. Our only goal is to get them through GTI.
In the initial training, they state we're to find the gaps in small to medium sized businesses and help
them grow. The funny thing is that no matter what state their business is in, no matter what they sell, how
much they make per sale...it's all the same. The soloution to every business is a minimum $500/month program to
meet their objectives. They don't really encourage anyone to sell over a $500/month plan because that
requires a signed contract in lieu of a GTI recording. If you sell less than $500 you're scoffed at, even if the
business doesn't need it.
So, what does a business get for $500/month? We are told to tell businesses that we are selling "SuperLeads."
However, these are nothing more than clicks with a theoretical conversion rate. Their collateral even shows how
this works. So, for $500 worth of SuperLeads a business will get 125 clicks with the minimum of $4/click (some
categories are more). They state that, on average, for every 5 clicks, a customer will actually make a call
to the business. $500 should then relate to 25 calls in a month. Again, this is how we are trained and this
is what the collateral we can send out states.
If the above actually worked, then it wouldn't be a bad deal. However, most businesses will not get any calls
for their $500 per month. Why? Most (at least 90%) of these clicks aren't even from SuperPages.com, Google, Yahoo
or anything you've ever heard of. They are from obscure partner sites that pull out a single keyword from the
business and get the needed clicks to bill out $500. As an example, let's say a kitchen contractor installs sinks.
Let's say someone googles "sink holes." A few wrong clicks and the contractor is out $4. Again, at least 90%
of these clicks have nothing to do with what a business does. The customer doesn't have any access to
these click reports, and there are no audits done to ensure it's actually working at all. The fact is that
most sales are made to oversaturated markets where businesses will not get any return on their
investments. We can sell to the same type of business in the same cities as much as we want and tell everyone
"we have people looking for your services." In all actuality, Superpgaes.com gets little traffic, and if a business
gets even one call per month for $500 they are doing better than average.
Next, is there click fraud going on? (i.e. the company clicking on it's own ads to turn a profit.) I'm not 100%
sure here. We used to be able to see the IP addresses that were clicking on the ads, but not any more.
In the past, I did random sample searches to cross reference the IP addresses by location and a large amount
of the IP addresses were not even in the same state as the busnisses. Many of these IP addresses seemed to
track back to where Idearc has physical offices. I have asked many times if I click on someone's ad from work, will
they be charged a click and have always been told no. I'm not so sure about that.
We also sell postcard mailers. When these came out I was excited to sell something that actually works. We are
told to tell customers they can expect a 0.5% - 2.0% return of them. I've heard of a few businesses getting
work from these, but I also know of businesses that have sent out 10, 000 cards (at $5000) with zero return.
The artwork on these is generally poor, as they have the sales reps do the basic design and ad copy for
them with very little training. It's mostly a joke to see just how bad they come out. Many contractors have
actually gotten in trouble from the State because License numbers have to be on their ads. This also is not
If you are a victim of Idearc and ICare won't make it right, you may want to call my Manager, Joe D., at
[protected]. If he won't help you, call his Boss, Dan C., at [protected]. Hopefully, they will let you
out of your contract.
I was just starting an Internet business when I was contacted by a telephone marketer from SuperPages.com one...
I had used Superpages pay per click program for 7 years. The way it works is you set your budget and they're suppose to stay within that budget. After a year or two I got to the point where I had set my budget perfectly to last most of the month if not all. In the past I have had average results (good enough to continue). I had checked my budget around the 15th of August and it was roughly were it should have been, around half. About four days later I had received an e-mail proclaiming my budget was spent. I had immediately contacted them to inquire about click abuse. They inferred it was impossible although they didn't seem to know how to check on it or even provide a report. I then decide to call a few friends who also advertise with them. They all confirmed an uncommonly high click rate, as well, with little or no customer response. I had then called a number of competitors, that are of acquaintance, who also advertise this way. They had reported the same activity. I can't prove any malfeasance on their behalf but I feel that this would happen again. Me and several of my friends have pulled our accounts with Superpages not only because of this suspicious activity but also their apathetic response. If you're a small business owner stay away from this company. You'll save money and time.
I recently singed up for an internet ad with superpage.com because at the time the sales rep contacted me I...
I canceled my account and was charge for 6 more months! I spoke to a sales manager and he stated at least 5 times via phone that my account was closed and that I would be refunded all incorrect billing. Not only did I KEEP getting change, when I spoke to billing they said the sales manager Fazzle Ramzan (spelling?) never did anything! Get everything in writing and call the BBB.
I belong to Superpages.com since 1996. It was a free business listing. I never updated it forgot all about it. I got very sick and couldn't keep up with the business anymore. I was contacted early this year while I was just diagnosed with MS and under treatment. The sales person lead me to believe this was a trial upgrade. I told them I didn't want to upgrade, I couldn't do any business. They went on and on and I really was feeling bad and don't recall much of it. I didn't realize I was giving authorization for 12 months. I was to believe it was a month to month offer. They also have my old address from 12 years ago. Ask me to verify it, which I must have just to get them off my back. They said they would send the rest of the papers explaining the service.
The couldn't send anything there. I never receive a bill or written contact explaining anything. I did receive I think a phone message about the mail address not working and they needed at updated one. I just forgot about it. Why would they bill someone at a business address that was bouncing back.
I got contacted today by collections about this account which I don't even remember. What business would continue to run an advertisement for a business that didn't exist. All I been getting from these running of their ad is spam. I was wondering why that email address was receiving so much of it.
I call Superpages.com and they said they had my authorization on the phone. I told her I was very sick and didn't even know what she was talking about. I asked her where she got a 12 year old address. She said from me. And I told her no you didn't. I know it was from a free listing that started 12 years ago. She said I could cancel by fax so the wouldn't auto-renew my account. I told her to terminate it now. I will send my fax tomorrow. I am disputing this claim. I will dispute under duress and get my doctors statement if necessary.
Don't do any business with these people. I seen the other complaints in here. You don't need the headache.
When Superpages.com contacted me I initially said I wasn't interested. But the sales agent kept talking...
I was contacted by a Superpages.com salesman who lead me to believe that I could try Superpages for three...