Freelancer.com

The freelancer company suspended my freelancer account on 16 July without sending me a suspension mail or any other notice.

As soon as I sent an email to their support, I did not hear from them until 22 July after I created a dummy account on Freelancer and contacted their support. Their support told me I would receive my membership refund and my account balance within working 7 days.

If you can send me a swift number and tracking number, then I will need to provide my bank so that they can inquire about it. My emails regarding this have been sent to them many times, but they have not yet sent me a swift number or transaction number.

As of 2 August, their support told me my account balance is only 19INR, and the remaining funds have been reversed to their sources. I told them to send me details about the transition history but they didn't... When my account is close, they have around 1,55,00INR balance and they transfer it without my consent...

I hope that you will be able to help me with that issue

Please contact on [protected]@gmail.com

Hi, my account got suspended suddenly shortly after receiving an email saying verification canceled. Can someone get back to me why I am suspended at least, I'm not given any reason for it. I got a ticket when I email you but when I try to open it shows me the account suspended page. I still have an open project and funded a few milestones, and now I can't even message my freelancer who is working on my project.

On 20th July 2022 I discovered I had to verify my identity when I attempted to withdraw my earnings. However, most of the examples of acceptable ID they list are not available in the UK. A passport is the only one that definitely is. I do not have a passport as I have no intention of travelling outside the UK or RoI so it would just be a waste of 75.50GBP. Every other organization that has needed to check my ID has readily accepted my shotgun licence as proof as it meets all reasonable criteria - Government issued (via the agency of the local police); shows my name, address and date of birth; bears my photograph. Freelancer.com however refuses to accept it. The photograph can be compared with the one on my Freelancer.com profile. As they list "Driver's License" as acceptable ID I thought my UK "Driving Licence" would be acceptable but that was also rejected. A bank statement was accepted as proof of my address, the same address as shown on my driving and shotgun licences. It also shows the account no. that I want to transfer my earnings to, the same account I have previously transferred my earnings to before Freelancer introduced this requirement that one verify one's ID.

I attempted to contact Freelancer via their chat facility on 21st July to explain the problem, but I was just referred to the list of acceptable documents and told to resubmit my "driver's license". I resubmiited my "Driving Licence" but it was rejected again. When I asked to be transferred to a senior member of staff, their operator just told me he had given me all the information I need and promptly ended the chat session. My subsequent emails to attempt to resolve the matter have just been ignored, including one asking for details of their complaints procedure.

As it stands, it looks like I shall have to waste 75.50GBP (and wait a few weeks or longer) to obtain a document I have no other use for. I am not even sure they will accept that as UK passports have recently changed as a result of the UK leaving the EU. Even my email asking whether a new style passport would be acceptable appears to have been ignored.

Hi,

I created an account last afternoon, posted a small project and got around 20 bids.

One user sent a chat saying "I can help you" and I replied "I am reviewing other bids and will consider your bid on my analysis".

Today I look at new bids all ranging from u$30 to a ridiculous u$750. I liked one of the bids, went to another computer in the house to show wife.

One hour later I came to my work computer to accept bid but could not login.

I contact customer support:

" We regret to inform you that we have closed your "bb?99" account for violating the site's Terms and Conditions.

As such, we're afraid we're unable to reopen it. We're also not privy to discuss the details of the violation due to security reasons.

The decision to close your account is final and irreversible. Any account that you will open in the future will be closed as well."

Why? Don't they want to make money and get new customers?

hi, my account got suspended because Freelancer refused to verify my identity and especially my resdintal address, even though I provided my address with a back statement and an ID card, and now I am unable to even access my account and when I send them any email it directs me to a ticket but when I try to open the ticket it shows me that my account is suspended and I should email you, and then when I email you it send me back to the ticket that could not be opened

We purchased a service from a seller/web-developer on Freelancer who goes by the name STALLIONi NET SOLUTIONS @ graphicaa. The seller/web-developer added an image on the new website that he took and use unlawfully without a permission from the copyright owner. The seller/web-developer told us that he obtained all images legally and that he has the right to use them since that was a part of the service and agreement.

Months after the website was launched, we received a legal notice of violation and demand for action and compensation from owner's legal team.

We contacted the seller/web-developer on Freelancer who goes by the name STALLIONi NET SOLUTIONS @ graphicaa. He responded by directing us to ignore the legal notice and stating that he obtained the image from a royalty free website. When we pressed him to provide the URL of the image where he obtained it, he lied and said it was removed. The legal team of the owner conducted an investigation and confirmed that their copyrighted image was never on a royalty free website. The web-developer then refused to pay for the penalty being assessed for his using the copyrighted image illegally.

We field a complaint with Freelancer, and from the start freelancer dismissed it and closed our complaint ticket twice. Freelancer staff exhibited bias towards the seller/web-developer (STALLIONi NET SOLUTIONS @ graphicaa) and conducted themselves as advocate for the seller/web-developer. Freelancer staff refused to provide any reasoning for their actions but refused to follow freelancer’s own stated policies and rules for copyright infringement and dishonesty. We appealed their decision and each time Freelancer’s staff replied with more concerning messages clearly protecting the seller/web-developer and his unlawful actions.

We provided freelancer’s staff with their own policies and rules which include:

"Violations that lead to account restriction"

"Copyright infringement. You are expected to provide non-plagiarized work to project posters and contest holders."

Source: https://www.freelancer.com/support/freelancer/general/violations-that-lead-to-account-restriction?keyword=copyright%20violation

"Violations that lead to account closure"

"● Performing or participating on fraudulent activities" The seller engaged in fraudulent activities by using material that is copyrighted and misrepresenting to us that he had the right to us it.

"● Deceiving other users of Freelancer.com" The seller engaged in deceptive activities by using material that is copyrighted and misrepresenting to us that he had the right to us it.

"● Falsifying identification documents. This involves submission of fake or altered verification documents." When we received the notice of enforcement of the copyright violation, the seller provided false documentation claiming that he found the copyrighted material on a copyright free website. But when we checked and the copyright owner checked we discovered that seller was providing false information.

"● Manipulating the Dispute Resolution System" apparently the seller provided you with false information in their response that you seem to have accepted it. Even though you have not shared it with us, but if it is the same false information he provided us with, then he is gaming the dispute resolution process.

However, Freelancer’s staff ignored all our requests and pleas and sent a message stating that they were invoking “clause 27” without any explanation or clarification and indicated that they are closing the complaint and allowing the seller/web-developer to go on without being held accountable for his egregious conduct and violations.

We are requesting from Freelancer to follow its own rules and policies and conduct itself ethically and lawfully by preventing known copyright violators doing so in the future. Freelancer should terminate the seller/web-developer and punish him with a penalty and resolve the legal mess the seller/web-developer got us in without our knowledge and in violation of our rights and Freelancer’s own rules and policies. Failure on Freelancer’s part to act appropriately will give the impression that it condones copyright violators who sell services on its platform and violate intellectual property rights and cheat its innocent buyers without recourse in violation of its own stated policies and rules.

We are filing formal complaints with the government regulatory agencies in Australia and USA.

I've been working with the same dude on this platform for almost a year. It was convenient - he had same kind of job every time, so he didn't need to look for different workers and knew I can do the job. And Freelancer got his comissions of course, I thought they have my back in case any problems.

Now when I finished monthly-worth job they close our accounts and how am I suppose to get the payment? Especially now when we both became war refugees and money is too important to survive far away from home.

As I understood they got triggered because we saw each other in coworking hub.

This dude says they already got his money so he can't pay me otherwise. Why you took money off the project?

How convenient is that, Freelancer.com? Robbing two people at the same time. Must've feel good?

Freelancer.com stole my money worth of 6500$ today and close my account permanently and Even I don't have anything related to unprofessional and my account is leading account right now with having 88 reviews and 5 star rating with all positive feedback

I've Launched almost 04 dispute worth of 2500$ but they just sending me the copy and past message we are sending the message we are contacting to client

After that they locked my funds of 800$ on security reasons that client is not verifying his/her identity if you have any issue so you have the content number just go and call them and release my funds what's my fault? why they locked my funds?

After that I've 05 ongoing project which is almost on the final stage and I need to withdraw all the money then they closed my account because I need a refund of 96GBP of Corporate fee but Instead of giving back they close my account what is this nonsense?

They are just a scammer not more then that, just stole all the money of all fair freelancer and running there company

I've attached the screenshot for the proof

I have made a deposit at freelancer.com and the freelancer i hired has stopped communicating and my money is stuck and i have tried to get it back many times and they just say its not there. well i dont have it?

I recently wanted to withdraw my earned payment through PayPal but every time I withdraw it says "you must verify my PayPal account". I don't know what verification of my PayPal what they want because I already verified it through connecting my gcash Mastercard to PayPal. But freelancer.com insist that I must to verify it. I can't used bank account because I didn't have one that's why I used my brother in laws bank account to withdraw my earned payment through express withdrawal. It work because it needs me to wait after 15 days for pending request. Until the day has come and then freelancer.com didn't allowed my request because the reason is it's not my bank account. Until they want me to verify again. I send and upload multiple I.D just to verify my account and again and again freelancer.com always rejected it. Until a few sending I.D's, they already suspended my account. Please anyone who can resolve my problem thank you in advance.

i get response from freelancer after 1 half years they said that im doing some activity that may harm their business while what im trying to do is just to get my money, freelancer is a stupid company and you all should stay away from this

Hello !

I just wanted to tell you my brief story so that other people know about these scammers.

This 26 May 2022, I open freelancer account, and I deposit 350USD using credit card.

However just less than 12 hours after I open my account, www.freelancer.com suspended my account having 350$ in deposit.

I never did any violations and never receive any warning or other abnormal activities.

I hope I can get the money back

My account is suspend without any reason

My email is [protected]@gmail.com

I authorized my id, payment methods, complete my profile 100%

Open the website next day and won't be able to login

Please help

I sign up to freelancers.com on 5/12/2022

The problem appear when I try to log in the next day on 5/13/2022

LKLC-3420-EYVQ account open [protected]@gmail.com riazjaamzaibkz4

Dedicated suspect closed in your Account opening agreed

I did a job and they just blocked my payment for no reason.

My address, identity and payment are verified. It was money that was waiting to pay my bills and I am deeply sad and desperate.

[protected]:02:24 Locked due to security reasons for [Prize Awarded for Set of Images - Job Board Launch (EUR)] (EUR) security reasons EUR 200.00 30 day(s)

Last week someone from the freelancer team offered me to renew my membership for one year and pay just 63$ and I accepted after that suddenly my account closed without any alert of emails and no one from support replied to my emails and requests.

Now they stole 63$ Membership fees + 1588$ my account balance

My username: mostafaemad75

I opened an account in freelancer.com with the aim to start up a career by freelancing my skills to a global clientele. After months of strenous bidding I was able to bag a project and was very happy about that. Since these months I had invested to make my account active. Didn't got a single warning from freelancer. All the mails they send were only about you are getting noticed... But now when I had a milestone of $200 in place and the work was delivered, just last bit of brushup was remaining, they suspended my account all of a sudden, for reason I wasn't notified about. I was genuinly trying to get my id verified, which was an aadhar card, by the government of india.

Why wasn't I notified about the error/requirement at the beginning itself. While charging money/project fee why wasn't the issue brought to me. I am sorry to say that but I feel like getting trapped in a forgery. First charge the money at best what you can and then cancel the account. Moreover, it is my only hope since I don't have a regular job.

Thanks & regards

I've read some cases that are similar to mine telling that their account was suspended without warning. My hard-earned fund can't withdraw too because of this.

In brief how this happened. Few days ago, my partner (lived in same house) decided to close her freelance account which she dont use anymore. SO before that she wanted a tiny $ 15 to give that to me. She used the computer what I used for my regular freelance work. (We have single computer in house). freelance flagged that as suspicious activity and ask verification. I have submitted what I had as you can see form the uploaded images. There is no way of talking to customer care from verification center to explain anything, because just a message board exists which I guess they cant see without submit new documents. Anyway as I understood the act was not ok and assured them it wont happen again. They accepted that part as you can see. Thank you them for that.

But the only issue raised with the physical address proof. I explained them what I cant provide and why. But after 3 different documents they just suspended the account.

Now I sent email to customer support as the suspension page telling me to do. They received the request and send me a ticket.

Ticket id: LSIA-4684-DDNU.

The issue is in a suspended account I cant talk with them. Because after click the link it needs to be login, I did and its always coming back the suspension page (image attached).

I built up the reputation and client base in 6 years, a paid member and working hard to support my family honestly.

And in final that I get from the platform in the name of verification process.

I expected to get a help and cooperation.