The complaint has been investigated and
resolved to the customer's satisfactionResolved Freedom Mortgage — h4h program & pmi
resolved to the customer's satisfaction
Freedom Mortgage/Loancare Services is on the HUD website for the Federal Program Hope 4 Homeowners. Yet they are totally uncooperative in qualifying people for the program. They also are charging me over $180.00 per month for PMI private mortgage insurance. Even though the going rate is $50.00 per month. I have asked ever since my loan was taken over by them why it is so high? I have also told them four months ago that I would be laid off well before it happened. Yet they would not work with me on my monthly payments. So for the last four months I now have late charges and my credit score is going down each month. They only responded one time to my complaints but have done nothing, and that person will not respond since that phone call.