Menu

The good, the bad, and the ugly - discover what customers are saying about Four Seasons

Welcome to our customer reviews and complaints page for Four Seasons. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Four Seasons.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Four Seasons's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Four Seasons, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Four Seasons. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
D
12:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Four Seasons - we purchased Windows with a lifetime warranty, we have multiple times opened a ticket regarding issues with several of our windows. The last complaint placed with Better Business Bureau, resulted in a Tech contacting us and making an appointment. First Tech, no resolution, second tech onsite, no resolution with no follow up. Today 10/13/22 at...

Read full review of Four Seasons
ComplaintsBoard
H
12:47 pm EST

Four Seasons Company to avoid

I purchased a sunroom from Four Seasons. The local agent and the corporate office were involved. The original construction was done incorrectly and we've been strung along for a couple of years with promises of getting the room fixed. Now we are told that the local agent is no longer in business and they have no liability. I spent a lot of money and can't get anyone from corporate to respond. The room warranty is supposed to be ten years, but I can't even get them to fix the windows so they can be opened and closed. I have spent a great deal of money finishing the interior of the room, all the time being promised that these minor problems will be fixed. Once I finished the room, they told me that the only solution is to tear down the room and start over, because the windows won't close because the room is out of plumb.

I would like to hear from any other people who have had similar experiences with Four Seasons.

Read full review of Four Seasons and 1 comment
Hide full review
1 comment
Add a comment
G
G
Graule
, US
Feb 07, 2012 6:24 pm EST

Four Seasons Limo and Sedan in Richardson Texas tried to scam me for an extra hour of service I did not use and a tip that I did not give. Like the other person who left a complaint said, they gave me a blank credit card form to sign and then filled it in with additional amounts later after they already gave me a flat rate fee. My signature on the form and the tip amount are written by two different people!

The owner and the drivers blame each other for the inflated bill but both are in on the scam. When you call them to find out why the charges do not match the agreed upon rate, they try to make you feel dumb for signing the blank credit card form! The driver actually said "I dont know who would sign a blank credit card form unless they are stupid, that just doesn't make sense that someone would do that." As documented by the other complainer, this must be their practice to have the customer sign a blank form so they can add fees and tips after they get a signature.

Their BBB rating is F and they have gotten away with this scam multiple times. To the other person who left a complaint on this site, all you have to do is dispute their charge with Amex and point them to this site and you will receive a refund. Don't let them get you fraudulent behavior. This company is run by some immoral, unprofessional, dishonest, greedy thieves who think everyone is stupid except themselves. Avoid doing business with these people. They are not credible or trustworthy.

ComplaintsBoard
V
2:29 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Four Seasons My bad experience

I recently stayed at the Four Seasons Hotel in Westlake Village, CA. It was my fist time at one of their properties and will without question be my last! I had my 3/4 ton truck and an enclosed trailer. When I got there, I could not see anywhere to park the rig, so I parked across the street. I walked up and asked the Valet where I could park and he had no clue. We asked two more valets and none had any idea. I asked both doormen who were as clueless as the valets. I then asked the guy that helped with my luggage and he had no clue. So I went to the front desk and asked the desk clerk if the hotel had parking for my rig and pointed out the window to show him my truck and trailer. He said we have plenty of parking for RV and trailers. So I checked in and when we were done, asked for directions on where to park. He pointed out the front window at a security gate and said pull in there and there is loads of parking. I asked how to get the gate opened and he said just slide your room key. So I followed his instructions. I drove up to the security gat and slid my key card and drove through the gate. Just after the trailer cleared the gate, the road made a sharp left turn and went into a parking garage with an overhang that had an 8' clearance. Guess what? My trailer is more then 8' high. So there I was stuck in the middle of a turn, unable to go forward or backward. It took a considerable amount of time to inch back and forth having to jack-knife the trailer in both directions constantly to get out. I had to jump the curb several times. When all was said and done, my trailer was dented in the front on both sides, one rear wheel was bent and the bearing cracked, and the electrical cable sheared in half. I then asked the security guard who was just standing there watching all this where I could park and his directions turned out to be almost as worthless. I finally found a spot on my own and parked. I got out of the truck and took two steps before another security guard ran up and said I could not park there. I asked where I could park and he had no idea. So I said "you know what, it is staying right here!", and walked away.

Well that night was my reunion with my old high school buddies that I had not seen in 37 years. Seven of them came back to my room and we started to play poker like the old days. This was at 9:30Pm. We were loud, no question. But since nobody complained, we figure the rooms next to us were empty. We had just ordered $200 of room service when there is a pounding on the door and a security guard demanding that everyone leave. No warning of any kind, just get out. We said we would be quiet and if we could just finish our food, then we would break it up. The guy said no everyone out! We asked for the manager, who backed up the security guard. I then called the next morning and asked for the general manager. He was unavailable. So I checked out. He called a few hours later and I relayed both experiences to him. He totally backed up the night manager and said we did not deserve a warning and ignored the trailer incident altogether. So I wrote the President of Four Seasons Hotels, relaying my story and saying how the hotel manager treated me. His response was to kick back my letter to the same hotel manager who then called and treated me like I was a criminal and denied that the desk clerk ever told me to park behind the security gate. I wrote the president again and the response was he turned it over to his lawyer.

I don't know about any of you, but I would not expect this kind of treatment from a Motel 6, let alone a so called 5 star hotel. I would rate them as a minus 5 star in customer service. It may be a pretty and fancy looking place with nice rooms, but they treat you like a criminal not a guest. To sick a lawyer on me and lie about what happened, is what I would expect from a dump in South Central, not the Four Seasons. It seems that no matter how fancy a place is; it can still be run by thugs!

Read full review of Four Seasons
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.