The complaint has been investigated and
resolved to the customer's satisfactionResolved Foschini Group — poor customer service
resolved to the customer's satisfaction
i would like to bring to the notice and to the notice of the Fossil Watch company about the dont care attitude i received from a foschini store 2 weeks ago i went to a foschini store to purchase a watch for a birthday gift to my sister.
the value of which was R1399.00
when going to pay for the item the lady gives me the watch in a LANCO box.
when i asked why is it not in original packaging she said they are not supplied with the boxes at the same tym as they receive the watches.
this really frustrated me and obviously was not goin to buy a watch that costed R1399.00 and gift it to someone in a cheap plastic LANCO box. i did not purchase the watch from Foshini and walked out empty handed.
kindly look in this matter. i would like some feedback on this.