Ford Motor Company2017 ford explorer instrument panel

S Jul 12, 2019

Replacement Instrument panel had been ordered for the 2017 Ford Explorer. Found to be manufactured incorrectly & the ignition did not mount. Ticket # 6165985 had been started on this case by O Meara Ford in Colorado. At the time of the initial complaint was filed, the dealer stressed the customers concern for a partial rental reimbursement due to the delay in repairs, waiting for the correct dash. The shop & dealer did ordered the correct part. Also had reordered this part a number of times, receiving the same part. Ford motor finally was able to confirm that they had a manufacturing issue & stopped shipping the part. It was determined that a correct part was located & to be shipped to the dealer. Needless to say, NOTHING has been addressed regarding the out of pocket expense to the owner for the factory. This is a factory problem & there should be accountability from the factory to the owner. 7-12 collision center called in to the customer service # 1-800-392-3673, spoke to a woman named FRAN & she was informed that a ticket # had been generated & that we requested to discuss with a supervisor our complaint. As of now, while typing this complaint the shop has been ON HOLD FOR 35 MINUTES! NOT good customer service. Please contact owner MICHAEL SANTOS @ [protected] or SAM'S AUTOMOTIVE [protected].

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