Food Citycashier complaint

G Nov 29, 2019
This review was posted by
a verified customer
Verified customer
Review updated:

I went into food city on Rossville boulevard in Rossville Georgia to get cash back off of my debit card. I told the cashier I was going to pay her a dollar in cash and I needed to get cash back off of my card. She cashed out the entire transaction and did not give me my cash back and told me that she ASSUMED I was using it EBT card. When she got the manager Involved the manager asked me if I was using a plasma donation card and I specifically told them no I'm using a debit card. I find it very rude and very inconsiderate that both the manager and the cashier assumed that I did not have a normal debit card and I was using either a plasma card or an EBT card to pay for my transaction the fact that the cashier was even getting an attitude with me was uncalled for. I've worked in customer service and have been a cashier for 7 years what I experienced today is exactly why people mis treat cashiers in the business in the 1st place is because of that behavior that I experience I will not be returning to that food city again. I was unable to get the managers name but the cashiers name is Dotti I believe. I seen her name tag, it says she is a new employee for your company and I must say that your training for your new employees should include diversity training. You should never JUDGE or ASSUME anything about any customer that comes into the store. The fact that I was being judged is very offensive to me. I am a young African American female and I had my youngest daughter with me at the time of the incident and I want to know what it is about me that made them judge me in that way. I am 27 years old, happily married and have a great career with financial stability and the fact that I feel like I was being judged in a stereotypical way because of the comments made to me is very upsetting. It also makes me concerned about this happening to someone else. This is the first time I've had an issue with any cashier at this location but I will say that due to the level of ignorance I experienced I will not be returning at all!

  • Updated by Georgia state · Nov 29, 2019

    I have had plenty of rude and inconsiderate customers in my years working. But its suppose to be ok to ASSUME ANYTHING ABOUT ANYONE!!! I think not. I do not think poorly of anybody and the diversity training is supposed to teach people how to deal with the public and not make assumptions about anyone regardless of race or anything else. I was not making this a race issues since your so smart, I did not mistreat her by any means because I understand that you don't mistreat people that work in customer service since I've worked in the industry as long as I have but the fact that I felt like I was being mistreated is the point and now I'm being attacked because I felt that I was being mistreated because of her comments to me shows your ignorance. I have no shame for myself or my race. I am half white and half black and my mother always told me I have the best of both worlds and I believe that cause I do. However when someone gives me an attitude over THEIR mistake that pisses me off. Regardless of whether I've worked in the industry and it's a "fellow colleague" the point is they had no reason to assume anything about me and neither do you. Teaching every human how to not ASSUME ANYTHING ABOUT OTHERS is the point of diversity training it's not about race, it's about not making ignorant judgments that offend people whether it's intended or not does not change the fact that I was offend

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