Food City — cashier complaint
I went into food city on Rossville boulevard in Rossville Georgia to get cash back off of my debit card. I told the cashier I was going to pay her a dollar in cash and I needed to get cash back off of my card. She cashed out the entire transaction and did not give me my cash back and told me that she ASSUMED I was using it EBT card. When she got the manager Involved the manager asked me if I was using a plasma donation card and I specifically told them no I'm using a debit card. I find it very rude and very inconsiderate that both the manager and the cashier assumed that I did not have a normal debit card and I was using either a plasma card or an EBT card to pay for my transaction the fact that the cashier was even getting an attitude with me was uncalled for. I've worked in customer service and have been a cashier for 7 years what I experienced today is exactly why people mis treat cashiers in the business in the 1st place is because of that behavior that I experience I will not be returning to that food city again. I was unable to get the managers name but the cashiers name is Dotti I believe. I seen her name tag, it says she is a new employee for your company and I must say that your training for your new employees should include diversity training. You should never JUDGE or ASSUME anything about any customer that comes into the store. The fact that I was being judged is very offensive to me. I am a young African American female and I had my youngest daughter with me at the time of the incident and I want to know what it is about me that made them judge me in that way. I am 27 years old, happily married and have a great career with financial stability and the fact that I feel like I was being judged in a stereotypical way because of the comments made to me is very upsetting. It also makes me concerned about this happening to someone else. This is the first time I've had an issue with any cashier at this location but I will say that due to the level of ignorance I experienced I will not be returning at all!