Eastern Standard Provisions
reviews and complaints

So, let me tell you 'bout my experience with Eastern Standard Provisions. Lemme start with the bad stuff first... I gotta say, their customer service is straight up wack as they don't answer the phone and takes forever to respond to a chat. Like, come on guys, I don't got all day to be waiting for you to hit me back. And then there's the shipping, which is slow as molasses. Twice now, my deliveries have been held up for days on end. It's like they don't care about getting my goodies to me in a timely manner.

And don't even get me started on their claims that their stuff is fine for 7 days without a cold pack. Uhh, excuse me? My baked goodies cooked in a crate on a truck? Not cool, man. I don't wanna be biting into a stale bagel or something.

So, all in all, I'm gonna have to give Eastern Standard Provisions a thumbs down. Don't waste your time and money here, folks.

Man, I was so hyped to try out Eastern Standard Provisions (esprovisions.com) since my bud recommended them to me, but my experience was a total trainwreck. I put in my order on 12-16 with the promise that it'll arrive before Christmas. Yo, that's pretty sweet, right? Wrong. These guys straight up lied to my face! It's been almost a week and my order is still MIA.

I'm pissed, man. I could've just supported a local store and gotten my stuff on time, but nooooo, I had to be fancy and trust these guys. I mean, come on, how hard is it to hit a deadline? Even worse, they knew they were gonna be late and didn't even let me know! That's just messed up.

I'll never buy from Eastern Standard Provisions again. I mean, what's the point of having an online store if you can't even deliver on time? It's like they don't even care about their customers. So yeah, don't make the same mistake I did. If you're looking for some good pretzels and dips, go somewhere else. Save yourself the headache, man!

So, I recently placed an order for some delicious Eastern Standard Provisions on their website and I gotta tell ya, it wasn't the best experience. I was so excited to surprise my family with such a yummy treat for Christmas! I mean, who wouldn't love a delicious soft pretzel with some amazing dipping sauces?

But unfortunately, things didn't go according to plan. I placed my order on December 20th and the company shipped it out on December 21st, which was already a little bit late for shipping during the holiday season. After that, it took SIX whole days for my box to show up at my door. That's almost a full week!

And the worst part? When I opened up the box, there was no sign of the promised ice packs that were supposed to keep my pretzels frozen during their journey. They were just sitting in the box, looking a little worse for wear after their long trip. Needless to say, I was really disappointed.

To make matters even worse, when I tried to contact the company to discuss my issues, they refused to answer their phone. I even tried using the chat feature on their website, but I was stuck waiting around for five days with no response. I eventually got fed up and decided to just email them instead. And guess what? No response there, either.

Overall, I wouldn't recommend Eastern Standard Provisions to anyone based on my experience. The lack of response and care just completely ruined my excitement for this treat. I hope they can improve the quality of their customer service and shipping methods in the future, but for now, I'll be looking elsewhere for my pretzel fix.

So, I went ahead and ordered six of these Eastern Standard Provisions goodies as Christmas gifts. They looked so delicious on their website and I just couldn't resist. I selected the delivery date for Dec. 15th, which gave me plenty of time to wrap them up and ship them off to my loved ones.

But let me tell you, things did not go smoothly. It's now Dec. 26th and no sign of my order. I get that snow and all that jazz can cause delays, but come on - this is ridiculous. I tried calling the customer service line and left some voicemails, but didn't hear anything back. Eventually, I did get a call from a rep who promised to give me the lowdown on what was holding up my snacks, but they never called me back.

Finally, I got an email saying that one of the addresses I provided was invalid. Which one? Beats me - they didn't even bother to tell me. After some investigating on my end, it turns out that all the addresses were legit. I even tried reaching out to someone via their live chat function, but it was a no-go. I mean, it's supposed to be live, right?

All in all, the product itself was tasty and top-notch. However, the customer service was a huge disappointment. I can't say I'll be back for more - not with this kind of service!

Okay guys, lemme tell ya 'bout my experience with Eastern Standard Provisions. So, I thought I'd treat my peeps at the office to some fancy schmancy gourmet soft pretzels. Ordered them online and what not, they arrived on a frickin' Saturday night and just sat outside in the cold-[censored] snow until Monday morning, man. When I opened the box, those pretzels were like as cold and wet as a witch's you-know-what. But, hey, I gotta give props to Eastern Standard, they refunded my money right away and even sent a letter after I sent them a snarky email.

I can't really tell ya how the pretzels tasted. They were probably great before Jack Frost got to them. Still, the company should have known to tell FedEx to deliver to a closed office differently.

All in all, the customer support was pretty freakin' awesome, though. Big thumbs up for that.

So, let me tell you about this company, Eastern Standard Provisions. Yeah, they sell pretzels and stuff, and I gotta say, the pretzels are freaking amazing. But that's not what I want to talk about today. I want to talk about their customer service.

A while back, I ordered some pretzels from them. Christmas time, you know? And, uh, well, things didn't go too great. They sent my order to the wrong address! I was so upset, man. I mean, I was looking forward to those pretzels for days, and then they just went to some random house.

But then, something really crazy happened. Eastern Standard Provisions actually reached out to ME! They apologized for messing up and offered to send a new order to the right address - at no extra cost to me! No way, right!? I was blown away. This company actually cares about their customers.

So, yeah...now I'm waiting on my new pretzels to arrive (fingers crossed they make it this time!). And, seriously, you should totally check these guys out. The pretzels are definitely worth it. Just make sure you double check all your info when you order. You never know what those third party payment services might mess up.

So, my experience with Eastern Standard Provisions (ESPROVISIONS.com) was a total disaster, friends. I placed an order for their famous pretzels on November 29th, hoping it would arrive on or around December 15th.

To my surprise, the company shipped my order the next day, which seemed like fantastic service until my friend, who was housesitting for me at the time, returned home on December 12th and found the box of pretzels covered in mold on my doorstep. Yikes.

Obviously, I was furious, and so was my friend. She contacted ESPROVISIONS.com, and I sent them an email as well, hoping to hear back with some kind of compensation for the ruined product. However, three days went by without any response, and then my friend finally got a voicemail from the company at 10 o'clock at night asking for photos of the moldy pretzels. Are you kidding me?

Up to now, I still haven't received any response to my email. And when I tried to call them this morning, all I got was their voicemail again. So, it seems pretty clear that we'll never know whether or not their products are any good because I'll NEVER order from them again. Their customer service is terrible and nonexistent.

Listen, I'm all for supporting small businesses, but when it comes to Eastern Standard Provisions, it's a hard nope from me. I wouldn't recommend this company to my worst enemy. Steer clear, folks. You've been warned.

Man, do I wish I checked out the reviews before I hit that "order" button! I decided to grab some Eastern Standard Provisions treats for my fam as Christmas presents. It was a straight-up disaster. The peeps got their goodies, but there was no sign of a gift card indicating who the heck was responsible for the snackin'. How the heck are they supposed to get munchin' on something when they don't even know who to thank?! One of my fam members even had to hit up Eastern just to figure out who sent them the goods. After like, a bagillion emails, someone finally got back to them a week later. When I found out about all this craziness, I decided to hit up Eastern myself. I checked out the confirmation and it was as clear as day what should've been in those dang cards. But did they ever reply? Nope. Bleh.

So, I tried the pretzels from Eastern Standard Provisions (esprovisions.com) and gotta say, they were pretty good. But, lemme tell ya, their customer service gets a big ol' thumbs down from me.

Here's the deal - I decided to give these guys a shot and ordered a package of the pretzels. They arrived in good time and I was happy with what I got. So, I thought, why not spread the love and order some for my family as a Christmas gift?

Well, turns out that was a bad move. When I made the second order, I noticed that my shipping address had somehow switched to my billing address. Uh, what? That ain't right. So I tried emailing the company - three times, in fact - and got absolutely nada in response. No reply, nothin'.

So, I figured I'd give 'em a call to straighten things out. Yeah, no dice. All I got was a recording telling me they weren't taking calls and to email them instead.

Long story short, now I've got two orders of pretzels delivered to my dang house. Not thrilled about that. And I sure as heck ain't gonna order from them again. I mean, c'mon, if you're gonna sell stuff online, you gotta have some decent customer service. Ain't nobody gonna wanna order from a company that doesn't bother to respond to emails or take calls.

So, sorry, Eastern Standard Provisions - your pretzels might be tasty, but it ain't worth the hassle. Gonna have to give you a big fat thumbs down from me.

Yo, so I thought I'd give Eastern Standard Provisions a try and placed an order on Nov 2nd for some bomb pretzels for my hubby's bday. Delivery was supposed to go down between Dec 19-21, 2022 and they charged my card and everything. Well, it's now Dec. 21st and I'm still wondering where the heck my order is. I tried calling them up, but they're not about taking calls right now (like seriously?). So I hit up their chat service and waited for 3 freaking hours before I got an answer. And what did they tell me? That they don't have my order and my money probably got refunded. But nah, it didn't. I asked for their billing department's contact info, but they were all like "you got another email fam." Uh, no I don't, don't be playing me like that.

Honestly, their customer service could use some work down the line. I'm super bummed because my hubby was looking forward to these pretzels and they don't have them where we live. Not cool, Eastern Standard Provisions, not cool at all.

So, I wanted to try Eastern Standard Provisions (esprovisions.com) and see if they are really the deal or just another company to add to the list of disappointments. I must say, I was pretty bummed when I couldn't talk to a real person. Like, c'mon guys, where's the human touch? What's with the robo responses? It's like talking to an automated customer service that only gives you pre-recorded, unhelpful answers.

And don't get me started on the poor management. If you can't manage your online store, then what's the point? Plus, they oversold their stock! How the heck do you do that? It's like they don't even care about their customers. I was all excited to try their goods, but they didn't even hold up their end of the bargain.

Overall, I'm pretty disappointed with Eastern Standard Provisions (esprovisions.com). Maybe they should focus on improving customer service and managing their inventory better. Who knows? Maybe then they'll be worth a try again. But for now, I'll stick to companies that actually care about their customers.

Yo guys, listen up! I gotta fill you in on my experience with Eastern Standard Provisions. At first, everything was all good, you know? Their pretzels and dips were spot on, and I was loving it. But then the holiday season rolled around and things started to go downhill real fast. I put in orders for Christmas gifts, but to my surprise, they never showed up. I tried calling the company to see what was going on but they straight up cut off all phone calls to their customers, like what the heck?!

So, let me be real with you, if you're thinking of ordering from these guys, be aware. They might be fine during off-peak times, but when things get busy, they don't seem to be able to handle the pressure. It's pretty disappointing to see a company act like this, especially during a time when people are looking to spread some holiday cheer.

Overall, I gotta give Eastern Standard Provisions a thumbs down. They may have started off well, but they really dropped the ball when it mattered most. Maybe they'll get their act together in the future, but for now, I'd suggest going with a company that's a little more reliable.

Okay, so let me tell you about my experience with Eastern Standard Provisions. My sister ordered a gift from them and it arrived like a science experiment gone wrong. I'm talking mold, people. And this was over two weeks ago. Despite contacting them multiple times, she still hasn't received a replacement. It's been a straight-up ghost town with no one answering phone or live chat for the last week!

Honestly, I'm beyond ticked off. This is not okay. I would highly advise against buying from these folks. Save yourself the headache and choose a more reliable company. Like seriously, don't waste your time and hard-earned cash on this kind of nonsense.

I'm just hoping nobody else has to go through what we did. It's honestly pretty disappointing. We thought we were getting a quality gift from a reputable source, but boy were we wrong. Don't make the same mistake we did. Trust me on this one.

Okay, I gotta go now and calm down before I write something I'll regret. Bottom line: stay away from Eastern Standard Provisions. P.S. Sorry for any grammar mistakes, I'm just so heated right now.

Woah, hold up! I have to share my experience with Eastern Standard Provisions (esprovisions.com) - it was unreal! Unfortunately, not in a good way.

Alright, so here's the deal. I placed an order with them and entered in my shipping address on their website like a responsible human being. But when the package was delivered, it ended up at my billing address instead. What the actual heck?! I was NOT pleased.

I tried calling their customer service, but their phone line was like, yo, not accepting any calls. And when I sent them emails, crickets. No reply. So now I'm left with a shipment gone missing and an even bigger headache.

Moral of the story - do NOT, I repeat do NOT order from Eastern Standard Provisions. Unless you want your packages playing a game of hide and seek or enjoy being ignored by their customer service, then be my guest. But for me, I'm gonna stick with ordering my snacks from somewhere else. Peace out.