FlyFar
reviews and complaints

My flight was cancelled due to travel covid restrictions in March 2020. I purchased trip cancellation protection and was given a 12/31/2021 date to rebook. I have since tried to rebook my flight numerous times. After hours of waiting on hold, the rebooking agents state they need to transfer me and drop the call. This has happened to me 4x in the past year.

My husband booked a flight for me on June 18 to fly out next march of 2022, the company flyfar us en Miami fLUS charged our card 330.57. Now when we contact the company they have NO record of this payment or flight booked thru them. Yet the charge is clearly on our bank statement. I do not understand how we were charged for a flight and they now deny selling us a flight plan. any help will be greatly appreciated. I wish to have some resolution a full refund or something. [protected]@gmail.com
[protected]

1.-I have booked flight through FlyFar to Amritsar from Calgary. The there order number was L6PSXD and PNR number was USJAXS
and which was cancelled.
-Flyfar informed me that cancellation is confirmed and they requested the refund from airlines on March 04, 2021.

2.-I booked another flight through. Order number L7ANMF and booking reference BRGOXM.
- FlyFar informed that flight has been cancelled and they have requested the refund from AIrlines on March 12, 2021.

- On FlyFar website for first flight, it shows they requested the airlines and waiting for the refund since April, 2021. Nor further information.
-Regarding second booking received refund from Qatar airways and waiting from Indian Airlines. This message posted April, 2021. No further activity.

It is therefore requested that kindly refund my money to my account asap.
Regards,
Lalita

I'm waiting for my refund almost a year. No one can provide me with a single explanation why is taking so long. Looks like they are crooks and liars. I need more info to follow with the court case.
My booking number is :
L3ZYS8

Best regards
Please provide me with some tips what I can do to solve this problem with Flyfar.
Thank you very much!

HI,

my airline Air transat cancelled my flight in 2020.
I was told to contact Fly far to get a refund, I had to wait for 3 months.
after 3 months, every time I call either they hang up the phone after waiting for 2 hours or they can't promise when I will get my refund?
According to CAnadian law, the consumer can ask for a refund after 1 month.

how do Iget my refund back?

Thanks
Alex

My flight from SFO to London was cancelled for June 2020. I also purchased trip protection for this flight. I attempted to get a refund but every time I called, the automated dialer would end my call. I was able to get in contact with the airline and they stated that the flight purchase was refunded to the travel agency(Fly Far) on September 30, 2020. I would like the full refund for this trip (776.35) or at bare minimum, flight credit.

16 months after our flight was cancelled due to Covid-19 -- and 18 months after booking -- we still have not been refunded the original amount from FlyFar. We have received very infrequent updates, customer service has been almost impossible to contact, and when we DO contact them they always pretend to transfer us to another team before claiming the team "isn't available" (or that the team works different hours than when we're calling in -- no matter how we try to call in at the time they direct us to).

16 months later and we still don't have our $1, 803 from flights that FlyFar never delivered.

Another part of my flight was canceled by the airlines, they sent me an email about it the other day. I will attach it to this notes. The airlines said I have the right for a full refund because they can't provide the service for which I paid for. But they said I must contact the third party website that I booked through but sadly flyfar don't answer because it's a scam company. They scam so many people, just Google their company name and you'll see how many people they scammed in the reviews. When I first disputed both charges was because I had 24 hours to cancel to get a full refund, so I called them within that 24 hour period but they said no you don't have 24 hours to cancel and they hung up in my face. I called again and they left me on hold for more than an hour, so I gave up and called chase customer service. Chase told me I can't dispute the 2 charges until they are posted so I told chase to note in my account that I called within the 24 hour period. While I was on the phone with the lady from chase she told me that on her end there is a different number for flyfar than the one I called so she gave it to me and I called after I hung up with her but it didn't work, another red flag that this company is a scam.. After the 2 charges posted I immediately called chase and disputed both charges but both charges returned onto my account again because flyfar said "I don't have 24 hours to cancel" but they are liars and scammers. You can easily find out how they are liars and scammers by simply calling their phone numbers and searching for them on Google and reading the reviews. Anyways turkish airlines sent me that 2 flights for my trip are canceled so far, which I already knew was going to happen hence why I wanted to cancel within the 24 hour period, and turkish airlines said I have the right to a full refund since they can't provide the services I paid for. I am so upset that this is happening to me and it's clear that this third party company is scaming me. I own a business and I always book hotels, flights and cars, I know when I can cancel and when I cannot.

I'm trying to rebook a flight to frankfurt/ germany. I'm in the que for more than an hour. When I finally got through the first time an agent told me the rebooking fee is 300$ plus the difference for the new ticket.
Apparently he couldn't find another flight, even thou I told him that I found one.
The second agent, after I was in the que for more than 1 hour and thirty minutes again, he told me the fee would be 45$ plus the difference for the new ticket. He found the same ticket I had, everything was the same and he told me I had to pay 45$ fees and an additional 800$ for the difference of the new ticket. I told him that the difference is only 100$ but he said something about new ticket and tickets given back by other customers. When he finally said he's sending an email with an link to pay, I never received an e-mail, neither my daughter did, even thou he sent her the same email

I purchased flight for myself and daughter on 29January 2020. Flight from Rome to Heathrow London Sunday June 7 2020. Flight L2P7OA, Denise & Debra Wilson E-tickets [protected] & [protected] QHOVES, Airline check in reference SUHQOU(AZ), Booking No. QHOVES, I had been receiving updates as follows, stating still waiting for Alitalia to process, now no contact and no refund received, I have copy & paste last email received:

Hi Denise,

This is the status as of today for order L2P7OA.

1. Booking reference: QHOVES

Refund request received
We have received your refund request.

Refund application to Alitalia
We have requested a refund from the airline.

Waiting for Alitalia to process the application

Refund request completed

We will send you an email to update you on the status of your refund on the 1st and 15th of each month until it has been finalized. This email always contains the latest information.

Kind regards,

Flyfar

Tickets were booked on Sat, May 16, 2020
Flight was canceled around Sept of 2020
Refund was offered to me on Oct 1st 2020.
By November of 2020 New Zealand Air had issued the refund voucher to Flyfar.ca

The confirmation order number with Flyfar.ca is L3Y02Z
the amount that they will not refund to me is: CA $3, 700.09

I even paid the extra $150 or $200 for ticket protection.
They do not answer the phone or write back to emails.

also the phone numbers you have listed don't work anymore
I've found that they give [protected] as the best contact number it at least goes to an answering service.

The flight has been canceled due to Covid. I have been on hold for last 2 days, and no one ever answers the call, after about 2 hours waiting, the call disconects. The flight was supposed to be in 3 hours, I am running out of time to file for refund. Please advise and help.
This ticket was purchased before covid. Since then the airline has canceled it 2 times already, this is third time. Previously the airline would reschedule the flight for later time. Now the airline Norweigan Air is saying they no longer fly to America and rescheduling is not possible. I asked for refund, where they sent me to Flyfar where the ticket was purchased. Since I am not able to contact them and all forums say its the worst company and you will definetely lose money, since no one can reach them, not on the phone and not by email. I need to asap submit a claim for refund, so it's not too late, since the canceled flight is today, July 2, 2021.
Thank you, Karina

I am writing on behalf of my son, he is in the army and not able to contact you himself.
I have tried contacting flyfar several times in regards to a full refund for my son's cancelled flights from Sydney to LA in December 2020.
They have sent the odd reply then nothing. they told him in December they would provide a full refund, then changed it to a credit, he told them he wanted a refund and they have now stopped all correspondence.

I have all the emails telling him he will get a refund but cannot add them to this form as they are in word documents and not JPEGS.
I can send you them at a later date

Is this company a scam? I saw them in a flight search website, they matched the lowest advertised flight, so I thought "why not?" The check out process was long and involved with about 8 add-on, upsell options (car, hotel, insurances), not to mention, an option to upgrade your level of customer service for your booking- ummm, why would I need additional booking & ticketing support service? And why are there levels of service quality? Am I going to experience problems? I "opt out" of all add ons, place my order and get a "Order in Process" email. NOT A CONFIRMATION email, just an "in process" email. Okay. 2 days later- no confirmation email. So I call and they say "So sorry, your booking was canceled for technical reasons". What technical reasons? You promised a price, I paid it, my card did not decline, you later refunded the money with no notice. Did you promise something you could not deliver? Does your business model only make sense if I opt in to some of the ridiculous add ons? What if I had trusted you to deliver and been prepared to travel, not knowing I had no tickets? Agent had no response but assures us our money was returned. "Would you like an email confirming your booking cancelation?" YES. IS THIS A JOKE? I SHOULD HAVE HAD THAT THE MOMENT THE THE TRIP WAS CANCELED. I stayed on the line until I had the cancelation confirmation in my inbox. Immediately I rebooked on another service, but with the passage of time the price went up $20 a person x 2.

Something is not right here. I will be watching my card activity very carefully to watch for fraud following this event.

Flyfar is the worst travel agency that you can have. The people are not transparent, the employees are rude and they don't care about your complain. I lost a lot of money with them and don't recommend to anyone. They used the pandemic situation to use the refunds information to theirselves and not giving not even a cent back to you.

A year ago, back in July 2020. I bought flight tickets through Kayak.com which in turn referred me to FlyFar to complete my purchase. The booking was made under Lizbeth Luna Angeles, Martin Soto Lopez and Carlos Soto Luna. Order # L496OU The route of such flight was St Martin-Santo Domingo (by Intercaribbean Airways) and Santo Domingo-Panama-Mexico (by Copa Airlines). Unfortunately, due to the pandemic, my flight was canceled 5 times and Intercaribbean Airways did not accept to make a refund and they offered a two years valid open ticket instead, which I could use at anytime without extra charge. Now that I want to make use of this benefit, I have spent hours on the phone because the airline tells me that FlyFar must request this change and FlyFar tells me that it is directly with the airline. So I have been calling each other to try to enforce my right to use those flight tickets with no solution. The airline gave me a waiver code # IWY-AUTH21-4295 that FlyFar must put in its system to have control of the reservation and book my flights. However, FlyFar tells me that this is not enough and that the airline must open the status of my reservation to make the travel arrangements. The airline, on the other hand, tells me that it cannot give an open reservation status because FlyFar canceled the reservation and they do not see anything in their system. This process has been frustrating and I feel helpless spending hours on the phone without being given a solution. It is urgent for me to make the trip for health reasons and I end up buying and paying again for the flight tickets $ 860.65 and that I want to be reimbursed for this amount that I pay.
Thank you, Lizbeth Luna
E-mail: lizbeth.[protected]@fourseasons.com
Tel: +[protected]

Order Number L44G6J, Booking number TVUTQS.

My partner and I purchased return flights (Canberra to Melbourne) mid last year (2020) with flyfar. We requested these flights be refunded early July 2020 as the flight bookings were changed to dates and times that no longer suited our travel arrangements. As per flyfar policies and the policies of Qantas this was sufficient for a refund; which in previous correspondents flyfar confirmed as much, stating our refund would be process as soon as possible.

Yet communication from Flyfar has been basically abysmal, and we have now been waiting around 9 months and counting for our refund, and any effort of contact with flyfar has been unsuccessful. Considering the industry standard advised by Quants suggests and about an 8 week wait for refunds to be processed and money to be retuned to clients, I cannot understand how this process has possibly taken Flyfar over 9 months, with results yet to be seen. If I was able I would have gone directly through Quants for our refund, however Quants advised Flyfar had to action the refund.

For my partner and I, being young uni students, the money that we should have been refunded a long time ago would be really helpful to improve our current financial standing, even though other people might not view it as much. This is money we really need returned to us ASAP

Hi,
I hope you are having a great week.

I wish to ask sincerely for any help that you can please provide regarding a ticket I purchased from Flyfar for a Garuda flight from Jakarta to Perth Australia on 13 January 2021. They sold me the ticket of which I purchased extra cancellation protection, premium support and speedy refund to which they have not provided. The ticket was sold and issued on a foreign passport that was not allowed to enter, leave or transit through Indonesia at the time. I am an Italian Citizen and I used my Australian Passport at the time as I was entering Australia.

I was flying from London Heathrow on 12 January 2021 and all flights from London to Jakarta and Jakarta to Perth were confirmed and checked in. However, when I went to board the flight in London I was told that foreigners were not allowed to enter, leave or transit through Indonesia and this continues. I was stranded in London. I immediately contacted Flyfar to which I was not given any support for weeks. Eventually on 8 February after receiving confirmation in writing from Qatar airlines of the extenuating circumstances, I was told to cancel the flight by Garuda to receive a cash refund. Garuda had already cancelled and changed the flight several times and the latest date was 18 February 2021. I cancelled the flight as directed by both Garuda and Flyfar to receive a cash refund (minus a Garuda cancellation fee). Flyfar sent a confirmation to me in writing that they were processing this request and the cash refund.

Later, I was told that this refund request had been withdrawn and that they can only provide me with a limited time voucher, as Garuda had apparently changed their status on a cash refund. This is a voucher that I cannot use at anytime in the foreseeable future due to travel restrictions and being a foreigner. Flyfar have refused to provide a cash refund even though I purchased extra cover for the flight in case of any extenuating circumstances. The Cancellation Protection covers tickets of up to AUD $2, 300 of which this ticket is well under. I do not see the issue with Flyfar providing a cash refund as I was sold a ticket I cannot use, it was cancelled several times by the carrier, I was told to cancel it which I did, well in time before the latest flight was scheduled and I also purchased a speedy refund and premium support that I am not able to utilise.

A similar travel agent has refunded me the full ticket price due to the same extenuating circumstances, however, Flyfar are refusing to help in this respect. Is there a way that you can please help in any way. I was forced to purchase this flight due to my father becoming extremely ill all of a sudden and I just ask that this be treated as unavoidable and extenuating circumstances. I can provide any details required in writing from correspondence with Flyfar and Garuda.

I would be extremely grateful for any help that you can provide.

Ticket number: 126-[protected]
Order Number: L6ERXL
Booking Reference: 6JWJ6U
Ticket Amount: AUD $1, 132.54

Many thanks
Mike

On March 11, 2020, USA declared COVID-19 a global pandemic and issued strict lockdown measures in various states.

I booked a flight with Flyfar.com on January 23, 2020 from NY - JFK to Amsterdam - Schiphol. The flight was scheduled for May 2, 2020 with return on May 6, 2020. Due to the global pandemic, the flight was cancelled at the time.

On April 27, I contacted Flyfar.com to receive a refund for the ticket i purchased through them. Since they were the third party between me and the airline, they were responsible for my ticket. On April 27, I received an automated email explaining that it will take up to 90 days to process my request and i should be refunded 535.03 to my credit card.

I have been constantly emailing them and calling them but no one seems to know when i will be refunded. Customer representatives keep saying that the funds have not been received and that they will contact me within 2 weeks but i never hear any response from them. I always need to reach out for updates, but there havent been any updates since April 27, 2020.

We booked to go to Bali on the 26th of Dec and Fly home on the 2nd of January. The airline contacted me by email to say they cancelled the return flight. Covid then hit s9o everything was cancelled. It's now the 4th of March and they are still telling me they are waiting for the airline to refund the money. That isn't acceptable 2 months after you are supposed to have returned.