Fluent Home review: Security

I have been trying to cancel my home security services for three months now with no luck.
Every time I am told someone from the resolution department will call me back and they never do.
My last call I was told the same thing and I asked to be transferred to the resolution department and the agent fake named "Sam Gear" said they don't take calls or emails that they only call back within 24hrs. I asked to speak to her supervisor and she said her supervisor will only tell me the same thing. She told me I was in a contract and I said my contract ended and I want to cancel the service and then she said it automatically renews month to month and I will have to pay for the rest of my life. Haha, what a joke. Next step civil action.