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Home Security Services Fluent Home Forcing continued service after completed contract

Fluent Home  -  Forcing continued service after completed contract

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3:58 am
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Fluent has a repetitive pervasive habit of not allowing customers to complete their contracts, refusing to help them or support them, dishonesty, run around and scams to make people who have fulfilled their contract obligation keep paying for a service they do not want. All review sites have the same stories. Fluent manipulates and abuses customers. I began in October 2021 asking to cancel in December 2021 to complete my contract. October phone call - we are too busy right now, high volume of calls, will get back to you. November - I call again, they say they have created an "event" to cancel it. Follow up phone call by me, service rep says at most I will have to pay for the additional month to complete the cycle, and someone from Resolutions will contact me. Emails, online chats, more calls, no call from Resolutions. I research online how to cancel any type of security contract, decide independently to send them a cancellation letter and revoke of authorization to my credit card. Ask again and again, no resolutions call. They finally call me days after my contract expired, telling me I am now responsible for 2 more years. And they took money (API working for Fluent) from my credit card after it was revoked for authorization. More run around and misleading information, no one from "resolutions" resolves anything. They are getting away with tactics that should be illegal!

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Update by fedupwithfluent
Apr 01, 2022 1:49 pm

Your customer service and your ethics are both garbage. I have communicated dozens of times with your support team. Scam artists.

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46 complaints
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7319 104 ST NW, Alberta Canada
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