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Florydayrefund not received

1
G Dec 03, 2019

Floryday have charged my mom's card but then said the transaction had failed. Which it had not. They asked for PICTURES of the card which my mom of course refused.

They initially said my mom will be refunded within 14 working days but that has not happened and Now they're not responding to requests for a refund! Total scam and the company should be ashamed stealing money from vulnerable people!!!

  • FloryDay Customer Care's Response · Dec 05, 2019

    Hi

    Thank you for your sharing.

    Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.

    Would you please tell us your order number? Or you may also send us emails to our [protected]@floryday.com with the title "" complaintsboard + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

    Thank you for your time.

    Best regards,
    Floryday

  • Updated by Goggles26 · Dec 05, 2019

    Order number and contact details sent in a private message. Thank you

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