SUBMIT A COMPLAINT

Florydayfloryday

I emailed Floryday to request an address to return an unacceptable dress to them.
I was told my complaint would be dealt with in 48 hours.
This time has elapsed and I can get no further with my return.
They say one has 14 days to return item, but WHERE TO ?
I feel very unhappy as this is the second time I have had this struggle. The first time I gave up and threw the dress away.
Obviously I will NEVER buy from them again but feel they should not be getting away with this all the time.
I am a very dissatisfied customer.

  • FloryDay Customer Care's Response, Oct 09, 2019

    Thank you for your sharing.

    We are sorry for what happened, we sent the top solution to your email [protected]@btinternet.com, would you please check and give us a reply?

    Or you may also send us emails to our [protected]@floryday.com with the title "" complaintsboard + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

    Thank you for your time.

    Best regards,
    Floryday

Pa
Oct 08, 2019

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