Florida Department of Revenue  -  over collection and negligence

The state of Florida has collected enough child support to effectively date back 3 years before I even met my Son's mother. They do not answer the phone, the phone consistently prompts callers to use their internet site which is offline. I sat through every teleprompted option and no one answers the phone. When the 1st of the month falls on a weekend, military pay pays child support the day preceding the weekend, yet "A COMPUTER SYSTEM" makes the error and doesn't see the early payment. It just reads non payment for the month in which the 1st fell on a Saturday or Sunday. This is gross negligence by the Florida Department of Revenue. (How difficult is it for someone to remember when the 1st falls on a weekend?) Print a Sign, make some stickers for the computer screen, can we get someone in charge?