Unable to reach anyone at FL DCF (Department of Children and Families) regarding food stamps program. I recently applied online and received a letter in the mail. The letter was dated for the same day they wanted me in another city 30 miles away for a face to face interview. The case number is all zeros [protected] and the number at the top of the letter just rings with no answer. I called the regional office, who was unable to help me. They advised me everyone is having the same problem reaching the satellite offices and gave me a number to call. The number they gave me is constantly busy. They gave me a number to the call center. The call center was an automated line which asked me for my social security number and date of birth. After toying around with their menus, I entered my DOB and SSN. The recording came on and said they were unable to help me due to high call volumes. I called the regional office once again. They then gave me a number to a supervisor at the local office where I left a message. Nobody returned my call. I tried the other city's satellite office number where they gave me yet another number to call for my local office. That number too, is constantly busy and never ever rings, as if it is off the hook. The ACCESS website had no information about my application either. Six hours later, after non stop calls for information to the regional office, they gave me an email address. I'll be lucky to receive a response. As a tax payer, I demand better service than this. Outsourced companies are making big money off our tax dollars only to provide little, if any, service.
The complaint has been investigated and resolved to the customer’s satisfaction.