FloraIndia

I placed an order for Mother’s Day for my mother in Mumbai when I’m based in UK.

First these people were very rude. Secondly when they delivered the flowers, they were completely different and much cheaper and the flowers were ruined! I paid 1390 R/s and they send something less than worth 750rs. 11 stale roses not 12 that you get on their website for 750. When I asked them they haven’t responded. So as an overseas customer I trust them to send my mother the exact flowers I paid for. Or if they run out then atleast add more flowers. But the fact that they haven’t responded, is unacceptable. I want my money back. First pic is of what I ordered. Second pic is what I got. No

Hi,
I received a message from FLORA yesterday that my order is out for delivery and will be delivered on 11th of aug.Even on tracking sheet its showing delieverd...Its not delivered and I am asking the proof of delivery which they are not sharing.The customer care is not responding properly .I have tried to get in touch with them since morning...I feel I am talking to robots...Their team is very unprofessional..I have mailed them also and they have not bothered to respond...

I had made an order from Floraindia for a combo of flowers and cake and the order number was FI19824. It was delivered in chennai. The cake was amazing but he flowers were not as fresh as it was showing on the website. I am a little disappointed due to this.

It was my first order with Floraindia as I heard a lot about it from my friends they have recommended for it. Although, overall it a good experience so far but it could have been much better if the flowers were as beautiful as shown in the picture.

Mother's day flowers (12-5-2019) worth Rs 900INR that my husband ordered were not delivered to my place in Nagpur. Both the numbers provided on website don't work. I messaged them my order number etc on whats app number they have provided on website and even mailed them on 12th late night -but they did not respond until after three days on mail. (16-5-2019). The whats app number shows the messages as 'read' -blue ticks but no response on that too. In addition to this they have cheated in one more way- They updated my gift status as delivered on website but the flowers were yet undelivered. This is cunning way of looting people and being safe.
Their reply to my mail said 'sorry'- I was expecting them to give a refund. I not only lost my money and if they do deliver the flowers now- makes no sense to me! Mother's day is gone and after so much of one side begging and calling all I wish to have is my refund.
I wish whatever money they have earned by doing this to their customers get lost. Thoroughly unprofessional. I am going to try and get my refund. I am thinking of going to consumer court.

Dear readers, I send flowers and cake to my mother on mothers day. Picked floraindia.com from search engine and placed order. After two days I found out that the order (eh126786) was not delivered although the payment was charged (through credit card* floraindia). Since morning I was trying to call on both mentioned number but numner continuously going to busy. They are fraud they are just taking money from the customer.

I ordered 15 kitkat bars, placed very tastefully in a red box lined with red cloth. It looked beautiful and was in my price range. Product number FIS015 on their website. What was received was a tacky basket lined with cheap fern leaves and 8 kitkats thrown in randomly, making it look like an after thought present as opposed to a genuine lovely gift. Of course the loved ones thanked and were not one bit rude about it, but I was embarrassed beyond words.

I immediately wrote to floraindia, tried to call them, wrote on their website, but it was and is impossible to reach them. This is the second time it has happened, when I order something tasteful from the picture and what they deliver is something disgraceful.

I will NEVER RECOMMEND this site to anyone, EVER ! Poor service, poor product, poor management. I am never using their service again.

A hopeless company with pathetic service> Please avoid the company. last week I ordered some sweets, fruits and dry-fruits through them. The money was was received by them however no action was taken. Upon making several phone calls, I was told that the company requires some photo identity to verify the payment. It took tow days to clear the payment. The operators were very rude and unhelpful.
The sweets delivered in north-India were form Calcutta (cheaper). Fruits were sub-standard and the dry-fruits mainly contained Makhana (cheapest among the dry fruits).

Please be careful while dealing with the company. I won't recommend anyone to approach them.

Dear Readers,
I send flowers and Cake to my mother on her birthday. Picked Floraindia.com from search engine and placed order.

After two days I found out that the Order (MB9807) was not delivered although the payment was charged (Paypal * FLORAINDIA).

well the frustration, and then I asked for refund and they have not responded yet. Well I got money back as I disputed the transaction.

I discourage using this site.

Flora India SCAM Money was taken and they never Delivered the product

I ordered flowers on mother's day 8 may 2016 and they never delivered the order and there is no refund policy.
- I researched about FloraIndia as they never gave my money back, The real man behind FloraIndia is Deepak Sachdeva a resident of Delhi . His Wife Pooja Sachdeva is handling customer service. They have cheated around 100 + customers.

I am planning to lodge a Cyber Crime Case against them and I am involved with national press, I will reveal the truth of FloraIndia through newspapers.
I request everyone to file a FIR against Flora India under Cyber Crime Act.

This is in Reference to Order No - LZ7531 made with floraindia.com
The order was made to deliver a cake on 15/2/2015. However even after commitment that the cake will be delivered on time, the cake is yet to be delivered. Even after waiting for couple of days, when the cake was not delivered; i inquired about the status, i was told that order was delivered due to some constraints; which should have been immediately communicated . However after several emails and phone calls, they as an apology promised to send a dozen roses . However here again, instead of roses, a stale cake was delivered.
This is a real mess up with feelings of people and nothing else.

Hi,
I have ordered a bouquet for my friends b'day. The bouquet(BRIGHT & SHINE) which was shown in website was so nice and i have ordered the same. But what they have delivered was completely different. I was all irritated after looking at the flower which was delivered. In website it was shown which was so nicely wrapped in a cover and ribbon was designed so nicely and the flowers were even all buds. But the flower which they have delivered was all in dying condition and simply they have rolled in a paper and tied a knot with a ribbon. Really disappointed with the bouquet delivered. Order Number KA3978. I cant even tell that it is bouquet, it was simply flower tied with a thread. Please take this complain seriously. They are not delivering it simply or a trust service. The money which we are paying and their service is nowhere satisfied. Thanks

Regarding Order NO. Order No. JT2827

Rude attitude for not delivering the order

It is the worst online service I have ever come across in my lifetime.
On my wedding anniversary I had placed order for a flower basket and confirmed the
order after receiving the confirmation that the flower will be delivery to my wife on 25th
payment was made online and they debited the money with the confirmation email and SMS.
But they fail to keep their promise and the flower basket was not delivered. When I called to customer
care to confirm why the order not delivery as was committed, they were no one who took responsibility
to attend the query. The response was very much in an abusive manner, worst and rude and there is no
value for customer. They are so disgusting that they refuse to accept their fault.
For all others who are reading this, please avoid floraindia.com or get prepared to spoil your day. They
are a group of thieves and they will take all your hard earned money and will give you nothing. It is such
a pity that we can’t sue them for this kind of day light robbery. I wish I should have done a research
before placing the order as I could see many reviews in this site saying they are very poor at their service
I’m writing a complaint to Ministry of Consumer Affairs, Govt. of India and will follow up on this.
You can also write to them on - [protected]@core.nic.in

This is the worst online service I have ever used. People, who I assume are the customer care persons,
were very rude. These people never take responsibility of their work. They are disgusting not even to
respond to repeated queries.

NO SERVICE NO RESPONSE, THEY JUST SPOIL YOUR SPECIAL DAY
THEY JUST SPOILT MY DAY!
NEVER TRUST THEM! THEY ARE BIG FRAUD! THEY DON’T CARE ABOUT YOUR EMOTIONS AND
SENTIMENTS!

I ordered a cake to surprise my parents for my mom's birthday. They sent me an email at the end of the day it was supposed to be delivered saying they cannot serve my home town. These ###s should have let me know atleast couple of days in advance and I would have made other arrangements. But they process only a day back.. They said they will re-imburse me but that won't heal the wounds.
so, at last I am left with no gift to my mom for her b'day. Think before u order from them. I would like to add an official complaint against them for causing mental pain and difficulties.

I am writing this email with deep regret on quality of flowers delivered vy FloraIndia for 3 repeat Orders.

I am a regular user and order online flowers from US to my relatives in India using this website.

On 3 subsequent orders I have placed, I would like to bring to your notice that the quality of flowers and packaging of the same has been very disappointing.

I placed 1 order for delivery on 6th May for Father's Birthday, and 2 orders for Mother’s day for my Mother and Mother-in-law, but none of the flowers sent were in good shape.

The flowers sent were badly rotten and smelt of decaying. Upon delivery the recipient complaint of flowers not been properly arranged in the bunch and were not even worth displaying for a single day.
I was deeply hurt and disappointed upon hearing such feedback from my dear ones who suggested not book thru your service as it is only resulting in wasting of my money and leading to bad impressions on the recipient.
Since I am US resident and have been often using online flowers service, but after multiple experiences I am forced to withdraw my faith on using FloraIndia to send flowers resulting in such bad experiences and remarks from my dear ones whom I regularly send flowers on multiple occasions.
I would not have noticed the flaw in their service untill, I was asked by Indian relatives to stop sending flowers using this service as they did not wanted me to waste money on something which was not worth to be kept for even 1 hour in the house and had to be thrown in the bin since it made the entire place smell of garbage, I was shocked and felt really disappointed that all this time when I was sending flowers to my friends and family on their happy moments the sort of quality that FloraIndia provides has been leading to a reputation tarnish. Ofcourse I would not have noticed it untill my own parents brought this to my notice.

Ofcourse, I shared this with Customer Service of FloraIndia, who had no sense of customer appeasement and gave a very cold response of checking the same in future, well in this competitive world if could tell them Good Luck incase they got a future customer..
FloraIndia is a bad service provider.

For my parents 54th anniversary, I ordered a black forest cake and some purple flowers from Flora India (www.floraindia.com)
The cake my parents received was (i quote) "horrible and could not eat it." I have sent a few emails to them, but have got no response from Pooja Sharma. I cannot believe the absolutely poor quality cake I received from them! I am very upset with the lousy service I received and will never again do business with Flora India (www.floraindia.com)

Order No: IW5761
Item# FISC21 (Magical Spell + Black Forest Cake).
cost: Rs 1550

Devraj

Hi All,

I ordered a cake for anniversay but it was delivered after 2 days of actual date.
My order No. DF8509.

This kind of services are not having any ethics in India. Business people know customers do require service but attitue towards excellance is seen nowhere in people doing such business.

I feel people who ever running this business is still a road side seller of flower & other articles with same attitue.
I just don't know how he got his hands on internet.

Regards,
Ravikumar

Dear Sir,

I, Suzy Williams, would like to bring to your notice the unacceptable experience and total negligence of service that I have faced with the online florist company FLORAINDIA.COM situated in New Delhi, Noida.

I had purchased a bouquet of flowers and dry fruits worth Rs.1200 on 12/2/2008 with my Credit Card transacted by Verisign on the company's website through the order no : EK4218. The company guaranteed same day delivery and the date of the delivery of my gifts was on 14/2/2008 to a friend in New Delhi. And this started a journey of nightmare.
My gifts were not delivered on 14/2/2008 and the I had made several phone calls to the company's customer helpline numbers : +91 93.5055.1301
+91 93.5029.9802 but there was NO RESPONSE. I had also emailed them on : [protected]@floraindia.com expressing my grievances but there has been no response till date. Atlast on 15/2/2008 I got through to speak to a lady called POOJA on the customer helpline number. She seemed too busy even to note down my request and informed me that she would get back to me with the delivery status within "AN HOUR's TIME".. Unfortunately, that "HOUR" never came.
I had called my friend today 16/2/2008 and got the confirmation that the delivery has NOT been done yet. But the strangest thing is, the company has confirmed the online order tracking as DELIVERED. I am pasting the exact information they have pasted in their website under my order report :

Details Product Details

Order No: EK4218
Delivery Date: 14-Feb-08

ID Item Price Qty
FIF040 Heartbeat 325.00 1
FID003 Assorted Dry Fruits 920.00 1

Delivery Address:
Moumali Dutta, B-121 , New Ashok Nagar, New Delhi, Delhi, India, 96

Payment Status : Received Order Status : Delivered

As I am unsuccesful in contacting them, I request you to advise me how to get compensated for this terrible service they have offered even after claiming to be one of the best online florists.

Please assist me so that customers like me do not get cheated by these types of companies who not only rob us of our money but also play with human emotions and sentiments.

Awaiting an early response from your end.

Thanking you,
Yours truly

Suzy Williams