Flora India — Playing with Customer Emotions

This is in Reference to Order No - LZ7531 made with floraindia.com
The order was made to deliver a cake on 15/2/2015. However even after commitment that the cake will be delivered on time, the cake is yet to be delivered. Even after waiting for couple of days, when the cake was not delivered; i inquired about the status, i was told that order was delivered due to some constraints; which should have been immediately communicated . However after several emails and phone calls, they as an apology promised to send a dozen roses . However here again, instead of roses, a stale cake was delivered.
This is a real mess up with feelings of people and nothing else.