FlixBus / FlixMobility review: Request for cancellation and refund

To whom it may concern:
We would like to request the cancellation of our booking. Unfortunately, we missed our bus yesterday at 11:59pm because of the heavy rain ,we can't get there to early because it's raining heavily and there's nowhere to take shelter.

We tried contacting your customer service several times last night, but unfortunately we did not receive any response. Since we urgently needed to continue our trip, we purchased new tickets with Rider Express on July 1 because for emergency. We cannot wait until July 3 to travel.

We kindly ask if you could consider providing a refund or any available compensation for our unused tickets.

Our booking number is 3369743739

Thank you for your time and understanding. We look forward to your response.

Sincerely,

Maricris flores

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