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Had a FlixBus scheduled for 7:00PM - we waited for two hours after hearing from a non-english speaking driver that the bus was just late - only to find that the bus was canceled and all other options were sold out until 1:00AM. I booked the 1:00AM FlixBus and here I an hour later with no bus, no communication, no alerts, no support staff and a completely unresponsive customer service. Never again will I dream of taking a FlixBus. Still have not gotten word of a refund for either ticket.
Claimed loss: $150, 9 hours of my life
Desired outcome: full renumeration - improved customer alert system, better driver communication
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