FlexShoppercustomer service, staff, refunds, zero response

M Nov 27, 2018
This review was posted by
a verified customer
Verified customer

How is it possible not to receive a response or any correspondence after 3 weeks? No updates to my online account, no phone calls, no emails, no snail mail, no telegram, nothing.

Three out of four items were returned back to Adorama on 11/8. I have provided the UPS delivery confirmation on numerous occasions. The other item was mailed back to Best Buy via regular mail on the same day I shipped the other items.

In addition, I have asked for a breakdown of account details for both of my accounts several times. I've received nothing.

This is ridiculous. FlexShopper has the absolute worst customer service I've ever experienced. Further, your agents are unprofessional and disrespectful, they lack product knowledge, skill, accountability, and urgency. I will never do business with FlexShopper again and I'll be sure I spread the word to others to keep their distance.

It'll be even more pathetic when (and if) I finally receive a return email from FlexShopper. It will most likely be some canned, apologetic response saying "we're sorry you feel this way, blah blah."

My banking and payment information will be changed tomorrow. If your company is still interested in receiving payment from me for my previous orders, you can reach out to me - I might get back if I have time.

customer service, staff, refunds, zero response
customer service, staff, refunds, zero response

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