I have been with Flexi-club Access for 4 years now. I receive 3 vouchers when joining and the vouchers we can only use once a year. For the 2 years I struggle to get a full 7 day holiday of which I did not get. As my husband and myself is only taking leave in February/ March we would love to take our break in these period. I tried to make a booking just to find out there is no full weeks only midweek. I am very disappointed because this is our third year with our last voucher and we lose out and these vouchers is not for free. Yes I know we are in arrears 2019 was a very rough year for us as a family, but we are willing to pay the R3225.45 before we go on holiday. 2019 we were at your offices at club Mykonos and there we complain about the midweek we only get, there we were told to phone these numbers [protected] and [protected] Jacque and they will sort us out. Was this now only for us to take out a package again? The must not make promises and at the end the cannot deliver. At this point in time I feel to cancel this club but I will be the person losing out. My question, is this the way u treat your or is the package we took out too little money, or do u have your favourite clients.