Fitzgerald Coaching

The bob fitzgerald elan program targets realtors across the country claiming you will receive appointments from expired listings & fsbo. They promise you 10 listings in 180 days and additional services as well. I was told that I can give them a list of zip codes to target and a price range; they will call to make the appointments. They charge $5, 000 upfront and a 20% referral fee or $250 under 200k sales prices. It's been over 7 months and I got 2 listings out of the 30 leads.in fact I never received 3 leads because they forgot to give me the information.in addition of the 30 leads 10 were not even in the area I service. I guess the zip codes I sent meant nothing to them, some 2 hours away. Out of the 20 other so call leads many of them wouldn't meet, never called back or didn't show up. The message I received from bob’s employees were “I got a hot one for you". The additional service they promised which I never received was: weekly mastermind group call with elan members; monthly interview with a top 100 elan member; admission for (2) to the elan retreat in miami, florida (4 day event); coaching 911 access to bob fitzgerald and his team of elan coaches. I emailed bob and requested an appointment for us to talk to discuss my issues, he said he was too busy just email him. So I did his response"all we do is call". I guess the other services they promise are just thrown in to make it sound better. When I emailed bob again (because he won't talk over the phone) requesting a refund because he is in breach of the contract he said"he doesn't give refund he only makes calls". I'm lucky he calls 1 day per month. He even threatened to call my listings to tell them what he thought of me. I didn't know I was working for him, I thought he was working for me. At least that's what I thought I paid him to do. Plus since he never spoke to me he has no idea who I am. Another thing they never told me was I needed to sign up for landvoice, which is extra. I complained to bob he said he would refund the cost of landvoice. Still waiting on that check.
Apparently they don't take pride in customer service. A refund isn't what I originally wanted. I wanted them to provide the service they promised. Bob refused to talk to me directly and only after several emails with him, did I state I wanted a refund. He just kept saying"we just call". The contract states more than that and doesn't say"we just call".
If you are a realtor beware of this program.