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Fitness 19 / pleasanton rosewood dr location

United States

My son who just beat Stage 4 cancer, lost his card and went in to get a new one. He's clearly under my name which he gave the girl helping. She told him he didn't have a membership and had to pay $249 for a lifetime membership. I had to go in and talk to the manager who argued that "some people get 2 memberships" She did not apologize. They refunded my son after arguing he already had a membership. But then I came in to get add on my daughter for a membership, and the same manager refused to price match the same rate that I'm locked in for and wanted to charge me the same rate that I pay for 3 people just to add her on, doubling my membership rate so I didn't add her on. Poor customer service skills !

Ma
May 15, 2019

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