Fitness 19 - Elkridge, MDpoor facility, poor staff

F
This review was posted by
a verified customer
Verified customer

My family and I have been members for about 3 years, since it opened. I understand "you get what you pay for", however, this place is overcrowded, smells bad all the time, has windows that always have condensation on the inside and the equipment is not kept in proper working condition. For example, I spoke with the Manager, Ryan, on several occasions about equipment with split open covers. I explained issues with the spread of bacteria, the cracks hurting your elbows when working out and the fact that we pay a yearly fee to pay for upkeep of equipment. The same pieces of equipment have had this issue for months. He always has an excuse, ie. "I have the stuff on order", "I need a hex wrench", etc. I told him he was good with excuses. In any case, the equipment is in disrepair, the gym is over capacity and there is lack of concern for how the gym operates. Should another gym open up close to my home that is reasonably priced, I'll ditch Fitness 19 for sure.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.