Fitness 19 review: Covid rippoff

When the club in Yucaipa closed at first due to the covid closures everywhere, we called their office and canceled due to the closure, and we were promised by their location manager that he will process the cancelation of the account. Months go by, and they still were taking out the monthly fees. And charged the annual fee. So I called the sub contacted collection billing company, they still referred me to the Yucaipa location. I called there again, this time spoke to a female new manager, she apologized about the previous non follow up of the last manager, who by the way was fired and she then offered me a few months discount and said that my account will be canceled. I had no choice but to Agree and get it over with. Several months go by and behold nothing has changed and no refund. So the third time calling the billing company, the super visor put me on hold for a lifetime and came back and said that she will process a cancelation and give me a refund from 12/21/21 , this is less of a refund promised from the location female manager, again no choice, but this time i asked for an email confirmation. That supervisor promised me one later. We will see if it happens.

CONCLUSION:

This company is not to be trusted, and their management employees are useless and are liars. And these corporate companies know that you really don't have the time or the money to take them to court, I guess that is why there reviews sights were developed, so at least you can warm others to stay away from them, or get burned like us.