Having problems with Fitbit?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Fitbit reviews first appeared on Complaints Board on Sep 27, 2013. The latest review Charge 4 was posted on May 24, 2021. Fitbit has an average consumer rating of 1 stars from 49 reviews. Fitbit has resolved 0 complaints.

Fitbit Customer Service Contacts

199 Fremont St., 14th Floor
San Francisco, California
United States - 94105-2999
Mon6:00 AM - 5:00 PM
Tue6:00 AM - 5:00 PM
Wed6:00 AM - 5:00 PM
Thu6:00 AM - 5:00 PM
Fri6:00 AM - 5:00 PM

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Fitbit Customer Service. Initial Fitbit complaints should be directed to their team directly. You can find contact details for Fitbit above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Fitbit. Discuss the issues you have had with Fitbit and work with their customer service team to find a resolution.

Fitbit Complaints & Reviews

Fitbit — ionic

Shocking - that is all I can say about Fitbit. After all the troubleshooting on my Ionic (not syncying), I...

Fitbit — flex 2

In december 2017 I purchased a flex 2 for myself to get motivated and get active. I put it on the charger and...

Fitbit — broken wrist band & cracked face

I received my Fitbit as a Christmas present, December 2016 from my (2) daughters. And I love, love, love it...


Fitbitthe worst customer service experience I have ever had

They will not provide you any sort of support if you need it. No responsibility for their own service at all.
My item broke within a warranty period and I really had no idea they would refuse to do something. I expected them to replace or to exchange it, or to finally refund. But what they offered was a credit on their website for my future purchasing. For real? Do you really think I will ever buy something from you after what you did and offered to me instead? No way will I ever return and I will surely tell everyone how unreliable you are, guys!

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    • Wo
      Wolfman1960 May 10, 2019
      This comment was posted by
      a verified customer
      Verified customer

      We need to stop buying this expensive garbage from China. Go back to the old way and just walk and exercise without this expensive tracking garbage from China

      0 Votes

    FitbitI am very disappointed I cannot view past days data because I failed to sync.

    I had 7 days of no service and constant use of my Fitbit Charge this past week and now I am unable to go back and view my data on the Dashboard because I did not sync my data. I did a live chat with an expert and was unable to resolve this issue. I hope there is some solution to this issue as it is extremely disappointing that I can't view my stats.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      We are here to help

      • 16 years' experience in successful complaint resolution
      • Each complaint is handled individually by highly qualified experts
      • Honest and unbiased reviews
      • Last but not least, all our services are absolutely free

      Fitbit — charge hr

      They have a known problem with bubbling and peeling near the display on the watch band (see photo). I wa...

      Fitbitvery unreliable company!

      Once I went to Australia and my Australian friends were very excited about some stuff called Fitbits. They told that it was very popular thing in Australia and explained in details why it was so popular. I decided to buy few of them for myself and for my husband. I ordered two Fitbits from www.fitbit.com and they promised to deliver my stuff on a certain date, but delivery was very slow and I left Australia without my order! Glad that my friend received them and sent them to USA, but it cost me extra money! Very unreliable company!

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Fitbit.com — failed to sync with the app

        A disposable product. In a 21 month period, I have had 2 Fitbit One devices that have failed to sync with the...

        Fitbit.comdon't do any business with these scam artists!

        I ordered a prescription over the phone given instructions to send money gram and no prescription ever arrived and I am unable to contact fitbit.com again! I’ve learned a valuable lesson and feel very naive. It’s clearly a scam. Please do not order from them because your order will never arrive and your money is their now. Don’t do any business with these scam artists!

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          • Updated by Fitbit versa lite · Feb 04, 2020

            My Fitbit watch is showing
            Data not declared& try again.when I updating firmware its loading and falling.what shel I do.

          • Fi
            Fitbit versa lite Feb 09, 2020

            My fitbit showing data not cleared sync&try again.also unfortunately erased all data.when I updating firmware loading and falling and showing 101% downloading. Suddenly again watch showing staring symbol

            0 Votes
          • Wo
            Wolfman1960 May 18, 2019
            This comment was posted by
            a verified customer
            Verified customer

            This is my second Fitbit in 14 months. Both times it just stopped working. I tried to update it and charge it and it will not accept a charge. It will not even turn on or do anything.I will not buy another as they are complete garbage and planned breakage. Do yourself a favor and use the app on your phone.

            0 Votes

          IN THE NEWS

          Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
          If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
          One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
          A consumer site aimed at exposing unethical companies and business practices.
          ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
          You'll definitely get some directions on how customer service can best solve your problem.
          Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.