Fitbit
reviews and complaints

I live in an internet desert in rural Mayland. There is no need to buy a $1000 smartphone when there is no cell connection. I have been able to sync my devise with Windows 10 & a dongle. Please develop a sync method for those of us with no smartphone otherwise you will lose a customer. I am not the only US citizen with no smartphone. Can you afford to lose our business?

I am having a nightmare time trying to receive my fitbit. Here's why:I ordered a fitbit luxe with an additional upcharge for expedited shipping. It shipped out January 4th and was initially estimated to arrive Jan 7-8. Pretty good. I got the text from *** saying it was going to be delivered...then it wasn't.I watched the tracking as it was out for delivery at my nearest facility in Georgia and sent back to *** twice, updating the estimated date of arrival. Then it informed me it would arrive January 11th and that it was on it's way to the sorting facility in ***, *** where it did arrive. That is 626 miles from my house.This began my quest of calling people who all told me different things. I called fitbit on Tuesday to ask what I should do. The person on the phone opened a case and told me to call back tomorrow because it was supposed to be delivered on the 11th (even though it had arrived in *** at this point). The customer service agent the second day told me to just wait till tomorrow and call back because Fitbit was doing inventory and couldn't provide me a tracking number. This was weird because I literally have a tracking number and told her so. She said I just need to wait for a tracking number because of inventory again.So I hung up and called Fitbit again because I thought she might be lying or confused. My third agent looked and said 'oh that's not normal' and told me he escalated the case to the shipping team and that I should call that night for a resolution.So I called back that night and talked to a fourth agent. They said that Fitbit can't do anything about that and I need to call ***. So I called ***, who were like "why are you calling me, talk to the merchant" and informed me that the package has not reached it's final destination. I already knew that, because I am at the final destination and do not have a fitbit (lol). I hope someone can help so I don't have to keep calling and trying to explain to a new agent.

On 6/19, I ordered a Charge 4 tracker on Fitbits website to track my heart rate. It arrived defective. Its heart rate readings were wildly inaccurate, often overstating my heart rate by 20 to 50 beats per minute. Acknowledging this defect, Fitbit replaced the device on 7/17. The replacement had the same defects as the original, plus additional ones. I reported all the defects to Fitbit, by phone and email. As requested, I provided a significant amount of data illustrating the heart rate tracking defects, including narrative descriptions and screenshots. On 8/25, after waiting in vain for weeks for Fitbit to respond substantively to the defects with the replacement, I contacted the company yet again. Fitbit offered another replacementbut no meaningful response to my questions about the defects I had reported. I said I did not want another replacement without assurances that it would not have the same defects. From Fitbits online community forums, I had discovered other Charge 4 users had been reporting the same heart rate tracking problems. When Fitbit did not offer any such assurances, I requested a full refund. Fitbit repeatedly has denied my request for a refund. Fitbit also repeatedly has ignored the requests I have been making for a second replacement since 10/10; though my preferred resolution is a full refund, I requested another replacement pending resolution of the refund request.In summary, I purchased a Charge 4 tracker from Fitbit for $107.70. Both the original and the replacement have been defective. The defects have affected (but not been limited to) the core feature of heart rate tracking; that feature is the only reason I purchased the product. Fitbit acknowledges these defects and its inability to provide assurances that any other Charge 4 tracker would not have the same defects. Nonetheless, Fitbit refuses to provide a refund, despite my extraordinary efforts to resolve this dispute directly with Fitbit over phone and email.

New Fitbit watch for Christmas, The instructions with the watch included fully charging the watch , and downloading a new Ap. as well as some others. A few days, my wife suggested I set up the watch; 1) because Fitbit has a short return period, and 2) the watch had an 02 sensor, the reason for the purchase. Charged the watch; while reading the instructions, tried placing watch on my I pad to read and update as I have with all my Fitbit watches, It messaged to upload the Ap, I connected to my Desktop computer, it couldn't locate new device icon. Instructions again, to FULLY charge watch, I was at 92% charged until 100 percent, reconnected to my desktop, That Quick a Virus swept through my computer, Asian letters zoomed fully across my screen like the old centipede game. (Cr-p) I unplugged the power and tried to regain my composure, my wife jumped up thinking I was electrocuted or hurt. After explaining I came up with a plan to get my virus protection ASAP and start an immediate scam to stop the virus. I tried directly and then round about as the lettering zoomed back and forth across the screen. my attempts only got a message that my protection was turned off. I emailed Fitbit *** multiple people and got no replies, they hide when the lights come on. I called and finally got a guy whom said "we don't make watches so they get viruses", really? Asked for a Supervisor, she told me the same thing I requested their It or *** she said "they do Not have one, they just make watches". I said , yes smart watches. I explained about the virus she didn't care. Couple of days, received a txt from a guy named *** whom doesn't exist. and he stated that their watches don't contain viruses or get them. In 2015 a news article says Fitbit knew about their watches being infected, more articles since then. The odd thing was my watch that I fully charged was at only 5% after the Malware was downloaded to my computer, Made a *** report. and have pictures ect..

I have a Charge 4 that I activated on 1/14 and the band attachment piece broke off a few weeks ago so I can no longer use it or attach a band to it. I contacted Fitbit on *** and sent them a picture of the broken piece. This is NOT a broken band. It is a piece off of the fitbit itself that connects to a band. I was offered a discount for a new one. I don't want a new one when the one I have works. I just can't use it anymore because I can't attach it to a band to wear it so it's useless right now. This is a known issue with Fitbit. There are over *** their online support community about this and nothing is being done, especially if the product is out of warranty (one year). I have been wearing a Fitbit for over 5 years and this is my 3rd one. I contacted them today by chat and was told I would be sent an email with a decision on my concerns. The email I received stated: "Upon carefully reviewing https://www.fitbit.com/legal/returns-and-warranty, it states here that Limited Product Warranty does not apply to damage or defects caused by (a) use a non Fitbit products; (b) accident, abuse, misuse, mishandling, fire, flood, earthquake or other external causes." This isn't from misuse or any of those reasons. It broke off because the connector is flawed and poorly made. There are numerous complaints about this exact thing happening to many people and they are given a 'discount' for a new one. Fitbit needs to address this issue and fix their product. They even released a recall on 'some' Charge 4s where the main concern for the customers was the gap between the device and the band. I want to use the product I got barely over a year ago and not have to get a new one. The product should last longer than that and their customer service doesn't seem to want to address our issues. Why would I want to keep buying from a company that doesn't admit there is an issue and try to resolve it for their customers? Time to make the switch to a different 'watch'.

I've made a complaint against them about a month ago, and they still haven't answered my original question regarding their spo2 variation charts, and how nonsensical they are (I have a graduate degree in statistics, so what I am saying does hold some weight). They originally wrote me an email completely disregarding what I had written in my complaint, referring to another, entirely different chart. I responded to them and gave them even more context (and photos). They responded on Jan 13 saying they would send my concerns to the 'highest level' (whatever that means) and would get me answers. Nearly 3 weeks later and still no answers. What is perhaps more concerning at this point is another incident, this one highlighting the fraudulent nature of their claims. My watch face said that my overnight spo2 variation was 98-98% (indicating no variation). However, the chart from that night shows variation throughout the night. (I will attach photos). I asked them about this as well and they never responded to this particular question. Another major issue is the fact that the watch 'records' HR even if no one is wearing the watch. This affects one's average heart rate (among other things); another health and safety concern. (see photo... what is circled are readings taken when the watch was on my bedside table!)I was hesitant to use the term 'fraudulent' as it is a loaded term. But in this case, it absolutely applies. This is not a small mom and pop shop. They are a multi-million dollar company with absolutely atrocious customer support, zero transparency, and no desire to work with their customers. The worst part is that people use this renown company and trust them. Their charts and numbers are FALSE, and hence, FRAUDULENT. This can actually be dangerous to those who are using Fitbit watches to help inform their healthcare decisions. I would actually suggest pursuing this at a higher level and have them investigated for fraud, and perhaps some kind of *** violation.

I bought a brand new Versa 3 on 11/27 for $199.95. The watch was defective and 4 months later the face of the watch detached from the body through no fault of my own. I contacted Fitbit support on 3/21 and was sent a replacement watch free of charge. The replacement watch had the same defect and the face fell off of it 10 months later. I contacted Fitbit support on 1/11/22 and was told (via email) that since the warranty on the original watch had expired that I wasn't eligible for another replacement. They offered me a 35% discount code to buy another device--which I did not use. I emailed Fitbit support on 1/12/22 explaining that I wasn't satisfied with the discount and wanted a replacement since the issue was clearly a manufacturer's defect. I also included multiple links to web forums of customers complaining about the same issue of the watch face detaching. Some of the forums are on Fitbit's website so this is a defect that the company is aware of. In addition, I also asked for instructions to begin a claim escalation. Three days passed with no response, so I called Fitbit support again on 1/14/2022 and asked to speak to a supervisor. The representative informed me no one was available and advised she would forward my claim to a supervisor and someone would contact me within 48 business hours. Eighteen days passed and I hadn't received an email or call from a supervisor so I called Fitbit support once again on 2/01/22 and was finally able to speak with a supervisor. He reiterated that because the warranty period on my original watch was only good for a year from the purchase date they would not send another replacement. When I asked what the continued escalation procedure was, or who else I could speak to, he told me that he was the end of the line and there was absolutely no one else I could speak to regarding the matter. My only other recourse is contacting the complaintsboard.com.Original watch case#: [protected]/Replacement watch case#:

I placed an order using *** as the contact email for a Fitbit Sense on 2021-02-13, and opted to receive a free 6-month trial for a Premium membership. I have an email showing this receipt dated 2021-02-13. Upon receipt of her newly-gifted Fitbit Sense, my wife created a Fitbit account in order to use her Fitbit, using the email address *** as her account email. I have an email showing the confirmation of the account creation dated 2021-02-19. My wife then either by accident or naive intent signed up for a second 6-month trial Premium membership using her newly-created Fitbit account under the email address *** There was no receipt or confirmation email sent to make either of us aware of this. Beginning 6 months from the activation of the two Premium trial memberships, Fitbit began charging my bank account separately in the amounts of $10.59 and $9.99 per month. One amount for a Fitbit Sense that actually existed and was in daily use by my wife, and the second for a non-existent Fitbit. This was without notification or receipt of payment received. Our Google Subscriptions shows "No Subscriptions". This dual-billing continued until 2022-02-03 when I discovered these charges and contacted Fitbit Customer Service. To date, I can only find a single receipt showing a Premium Membership, and that is the same receipt sent to me at *** on 2021-02-13 for the free 6-month trial. There was not a single piece of communication, receipt, etc showing that my account was being charged by Fitbit, that Fitbit had received a payment from me, or a request for permission to renew or continue a Premium Membership sent by Fitbit. Since my request to cancel both Memberships, I have continued to be billed by Fitbit for $10.59, once on 2/26 and again on 3/28, and I just want them to stop! Cristelle ***. has done nothing to assist me in this matter and has ceased replying to my emails.

Phone Inquiry *** December 6. 2021 the charger to my FitBit Versa 3 melted while on the device charging. I discovered this issue when I saw smoke. Although there was an odd smell in my room hours earlier, I could not identify it. I picked up my laptop because it smelled as if it was burning and saw the smoke coming from the FitBit. In grabbing it to disconnect the charger and the device, the melted plastic got on my fingertips, leaving the fingerprints on my pinky white and more visible. I contacted FitBit Support and spoke to representative JosephP on December 6, who advised in the call and email that I would receive a replacement once the damaged device is received in their warehouse and that injuries are taken seriously, and someone from FitBit would be in touch with me. On December 7, I received an email from FitBit Support ***, who asked for confirmation of marks or discomfort, to which I replied within the hour of receipt and sent pictures of my injuries, the melted charger, and Versa 3. In the December 7 email from FitBit support, I noticed the subject line, "Your Phone Inquiry Versa 3 hot to touch". The injury occurred not because the device was hot to touch but because it melted and was smoking and could have started a fire.On December 14, I sent several messages to FitBit Support checking on the status of my replacement, and there was no follow-up about my injuries. On December 16, I received an email from FitBit Support Gretel N, who advised that the FitBit device and charger I returned are still in the shipping process and have not yet reached the warehouse. Gretel only offered to refund me through PayPal because they take this matter seriously. I have been a FitBit customer since September , when I purchased the Charge 2. In August , I was gifted a Versa, and when the screen broke, I purchased the Versa 3 on June 16. I have been a paid premium member and now have a Veteran Premium account.

I received a Fitbit Versa 3 end of December, and set it up in January. I noticed on February 3, 2022 it was capture stair data incorrectly however I did not have time to contact customer service therefore I let it for for several weeks. About last week of February I noticed there was a chat function within the app. I contacted customer service and I was instructed to restart the watch which I did and it did not correct the issue. I know from previous experience with Fitbit that they are pain to deal with so I decided to do Factory Reset myself (feature within the watch). It did not fix the issue. I called their customer service again (2/27/22) and this time I was told I will receive email with instructions. I insisted on speaking with a supervisor and I was told Supervisor was not available to speak with so I will receive an email. I received en email with instruction to unpair and pair the watch again. It did not correct the issue. I emailed the supervisor back on March 2, 2022 and did not hear back for almost 24 hours so I called the customer service again around midnight. I was informed that I will receive email for replacement process. I got an email with return label *** Parcel label). I called customer service again to inquire and if *** can send the replacement while I'm sending the defective watch back. I was told no. I asked to speak with a supervisor and explained that replacement can take a really long time to ship. She described that it can take 3 weeks for the warehouse to receive the package, and 5 days for warehouse to confirm that they received the package and then additional 5-7 days to ship replacement plus return transit time. I asked repeatedly why she could not provide an answer. She kept repeating the same process. I asked multiple times that why can't Fitbit send a replacement while I'm sending defective watch back. Kept saying system prompted it and she can't override. I asked to speak with her supervisor, she said no one is available.

Order was placed with Fitbit on 4/26, marked as shipping label created 4/27 at 6:40am with a delivery window of 4/29 via expedited 2 day shipping. I contacted the seller on 4/29 at 12:34pm EST via phone because the item still hadn't been given to *** I was told they couldn't cancel my order because it "shipped" but in actuality only the label had been created, the package has not been tendered to *** (confirmed by *** customer service, *** tracking, ***'s tracking portal). I was given various unrelated reasons about why an item might not ship by the rep who then told me I would be given a call by 3:30pm EST. By 4:15pm EST when I had not received a call I used their chat 24/7 customer service option. The rep repeatedly refused to answer my question and only responded that I would get an email or phone call. Since that rep was unhelpful and couldn't connect me to a supervisor (repeated attempts failed), I called back again at 4:33pm EST. Eventually I was connected with a supervisor who disconnected the call after several minutes. The supervisor's system dates do not match what their website and my timestamped email state for when the package label was created by over 2.5 days. The package was supposed to be here 4/29, as per the 2 day expedited shipping request, but has not left their facility. The supervisor did say that if the package is returned to sender they would initiate the refund. So I called *** at 5:22pm EST and *** advised only the sender can request that (which the Fitbit advised they can't do that). I have been lied to multiple times, spent hours on the phone/chat with them trying to cancel this order. I can't return something I have not received, and they are refusing to refund an item that is still in their possession. I received an email from the escalation team on 5/1, who clearly didn't read the note on the account that said they can't track the item and to contact the shipper, who can't help me until they actually receive the items.

Hello, I purchased a Fitbit Ionic on August 12 through Amazon. I received an email from Amazon on 3/2/22 and also from Fitbit on 3/2/22 informing me they knew I had a Fitbit Ionic and needed me to return it because of a recall due to the watch burning some customers. I filled out the required information to receive a return mailer for my Fitbit Ionic, promising a refund and on 3/12/22 I sent the Fitbit back via *** tracking number 1Z0E64A79012815876. Fitbit received that return on 3/17/22. I called their customer support number in April and was told that the refund was completed on 3/22/22 and I'd be receiving my refund shortly. On 5/4/22 I sent a chat message to Fitbit (no refund) and was referred to their recall group who told me that the device they had received was deemed not to be an Ionic - even though I recall having to prove that I had an Ionic, didn't even know there was a recall until Fitbit reached out to me and followed their instructions to the letter. Not only did the Fitbit *** tell me that I didn't return an Ionic but they then told me that they weren't returning what I did send them. I am really having a hard time believing this is happening with a company the size and reputation of Fitbit. Also, I used the discount provided when I filled out my return form to immediately purchase a new Fitbit Versa, being a good customer and wanting to continue to use ***. I never would have purchased a new smartwatch if I thought they were not going to refund me for my Ionic. I simply would not have returned it and would have taken my chances that it wasn't going to burn me. Please assist. I'm uploading some documents showing the purchase of my Ionic and messages about the recall and my return form. Please let me know if additional information is needed. I'm seeking a full refund for my Ionic ($230). My Ionic recall case number is [protected]-1633. My Fitbit complain case number is *** Thank you, *** ph

I purchased the FitBit Versa special edition tracker/watch. 6 months in it stopped tracking and screen froze up. Fitbit sent me a replacement. That took 2 weeks. The 2nd watch they sent me stopped working within 2 weeks. Heart rate was incorrect, didn't track, screen froze up. First call to Fitbit they said they could not replace it cause it was a known software issue. I would have to wait. How long? 3 months, 6 months, or just until they run out my warranty? Called back 2 days later, they said they would replace it, but I would have to pay to ship it back to them and wait. I refused to pay for shipping so they finally agreed to send me a label. But refused to send me a replacement unless I sent it back first. The first time they just shipped me one without me having to ship back. It has been 4 days since I have shipped it back. I called, they will not receive it for another 4 days. At that time it will take them 7 business days to send me a email to accept replacement, and then the 3rd replacement will take 7-10 business days from that time. This is over a month without a watch that was very expensive and they are basically wasting out my warranty. The Versa has a KNOWN issue with not working, not tracking, freezing screens, etc and yet they refused to send me a replacement which would have taken 5-7 days, instead I have to wait a month. I asked for a refund, not happening. They do not always follow their own warranty disclaimer, hence sending me a replacement the first time on the spot without having to ship my broken one back, but I and everyone else has to follow their warranty when they decide? Where does it say that it will take a month to get a replacement if their product is defective? I want my money back and they should not be allowed to continue selling this watch with known issues. It should be recalled. It has been at least 6months since the problem started and they just keep telling people to wait for a software update? Should people pay $250.00 for a watch they can't use? And then wait while their warranty runs out?

My issue is twofold. I am having an issue with my FitBit Versa which I purchased less than a year ago which is leading to an issue with them not honoring their warranty. I've been having issues with almost all of the metrics on this device since a little over 2 weeks after purchasing it. The heart rate monitor is incorrect, it's incorrectly tracking my steps, stairs and active minutes as well. I have called into their customer service group several times without success. While the people are nice they aren't helpful and twice I felt as if I were being spoken down to (which wouldn't bother me had they been of assistance but weren't). They have had me reset my device, remove the blue tooth and add it back, reset the device, clean the device, factory reset the device to no avail. None of these things have resolved my issue although with the exception of the factory reset I have done them multiple times. This device has never been dropped or immersed in water. The last time I called before today the tests they had me try failed including the factory reset. The rep advised me to call back if that didn't work and my device would likely be replaced at that time, but they still refuse to replace the device although I am within my 1 year warranty period. Today a rep actually told me that since the system shows that my heart rate is being monitored that isn't considered an issue even though it's inaccurate which is absolutely ridiculous. If you're monitoring your heart rate as you work out it's even more imperative that it's accurate. There is no point in paying premium dollars for a device if you cannot count on the accuracy of the metrics it tracks. The device I have is very clearly defective and the company needs to honor it's warranty and send me a replacement device. This is not as expensive as an Apple Watch but it's still an expensive device. As a consumer I shouldn't have to walk through fire hoops to get one when I have called in multiple times with the same issue and none of the steps they've had me take haven't worked/aren't working.

I have contacted your representatives four times since March 22nd. The issue is that my Ionic melted quite thoroughly to its charging cable a couple of days prior to my first contact (3/22) with me actually having to break them apart. So from my point of view a very luxurious piece of technology turned into a potential fire hazard. It did not cause a fire thankfully but it must have gotten quite hot to cause them to melt together like that. So I checked back with the chat and gave them the full tracking number even sending a picture of my receipt from the USPS. I was told that my package with the Ionic and charging cable had not been received yet on April 6th but that with the full & correct tracking number the chat rep would contact the team responsible for my replacement. I would then recieve an email with an update that never came. For my third attempt on chat today, May 1st, I was told that my package had actually been received on March 30th (apparently USPS did not update the tracking info correctly) and that this new chat rep would also contact the team responsible for my replacement (which according to my chat on March 22nd should under Normal circumstances should have arrived 5-7 business days after being recieved on March 30th) so while I understand these are not Normal circumstances, I certainly think that there should have been progress made since I sent my smartwatch and cable in on March 27th. I asked to speak to a supervisor in my third chat and was refused. I posted on the Fitbit Facebook Page on May 1st hoping to speak to a supervisor at least and got literally verbatim company lines such as "definitely not the experience we want you to have" so not an apology but an insultingly obvious line and worse projections such as "left notes on your case and notified our team about it. Someone will get back to you via email" though the "soon" was newly changed from "in 1 to 2 days". So I am seeking alternative avenues to address my concerns over this matter as it doesnt even seem like its even getting escalated after over a month of having the watch and cable and I've been given false information several times during my 5 contacts with Fitbit as I was apparently given the wrong case number and refused to be given any more information such as why my "promised" replacement has not been sent as I was told it would be. Just meaningless company lines and incorrect information is all I've been given.

I made an order from the Fitbit website after getting an advertisement e-mail stating a promotion for mother's day which includes Free overnight shipping, the order confirmation email was received in my inbox at Tue, May 5, 8:44 PM EST. The order was not prepared for shipment till Friday the 8th at 9:12AM with UPS chipping tracking #*** which was sent through UPS Standard and not overnight shipping as advertised and promised. I called Fitbit on Friday and asked if I will be getting this on the weekend or Monday as this was suppose to be a mother's day gift and I was told I should get it by Monday. At this point the delay was because of UPS which is understandable due to the current situation, I've called again on Tuesday pointing out the delay in sending the product and picking the wrong shipping method and asked for a replacement to be sent with expedite shipping and whenever of if I get the original shipment I can call in and ask for a return label to send it back as they already have my credit card information I said if I do not return the original shipment that they can charge me for it, this offer was refused and was asked to wait. I called again and the person I spoke with said that there is nothing they can do and offered me a free band though I said I did not want it and I wanted my order repeating my above offer to resolve the issue which was refused again. After a few days I called in again which I was told that same thing "You have to wait", the person I spoke with offered me 10% refund in which I repeated that I wanted the product but I took his offer. After a few days, I called in and insisted on sending me a replacement due to their mistakes which finally the person I was speaking with agreed, he placed the order and when I got the order email confirmation I was surprised that the product is in back order and won't be available for shipment till July, I told him that I do not want this product anymore and asked for a full refund which is gave me. 4 days later I received the original package, I called in to inform them that I have finally received it and while I'm on hold my mother was checking the watch and it was set to lost mode which prevents it from being activated. I explained the situation to the person I spoke to and asked them to charge me and activate the watch, a very simple procedure in which I was told that I have to send it back to them to be able to do so, I asked for a supervisor because as an IT person this did not make sense to me and was told by the supervisor that this will be escalated to the security department as they are the only ones that can do that and I should get a call on Monday. I did not get a call or email regarding this and I spoke to another supervisor today who told me that this will be escalated again. My issues are as follows: 1. False advertisement as the order was not shipped on the promised time. 2. Multiple promises of follow ups either by phone or email none happened. 3. No transparency as I was told on one of the calls that this should be looked at by "the department" and when asked what department it was I was told that they can't tell 4. Shipping issues and mis-representation is presented in other cases that were brought to the Complaintsboard.com previously To clarify: I did get the band and the initial 10% refund though I was clear that I was more concerned about my original order. My case number is:

In March i ordered a fitbit Charge 3. It arrived but was not functional. They said we are working on a fix & know about the problem.. After a mo. And no response i contacted them again several times. They did not have problem corrected. After numerous emails rhey told me to toss it and a new one was on the way. This is almost 2 mo. later. Many more emails before they sent one however it did not work. They told me to try different outlets. I use surge protected units. One was brand new n approved as energy efficient. It would not charge the 2nd fitbit. Theybkept having me test it over n o er n inkept emailing saying i had read thr manual and had done everything tight n even though the 1dt one did not work it would charge. Finally after message stating we are sending you a replacement. Nothing happened. Finally they said to mail back n sent me mailing return label. label. I again explain in a letter sent with the unit that it would not charge. I explained again i read the manual n did everything right. read thend i everything right and they had kept telling me to try again. Finally the 3rd one arrived. I had been told to keep the watch-like bands. I did so. The new fitbit charged and i attached the fitbit bands as i had done before. The bands will not stay on. The 1st day i suddendly notuced i was not wearing it. It had fallen off. I spent 3 days looming in my house as i had been staying home due to covid-19. I found it and the band had come off. I reattached n was sitting when 5 min later i noticed it had come apart again. So i waited until bedtime and put it on. Because of a health problem i sleep.on a sslopped pillow on my back. It prevents me from turning on my side. I awole to find it had again come off ... must have been only a few min. after going to bed because no sleep had registered. I had a ton of case nos, included with each email the latest. Over and over each of the 3 times i had to repeat n repeat the problem. The. I got an email that for a soecial price of approximately $6.45 i could get something i had not heard of. So i asked if this wasa better fitbit unit and asked why i would have to pay after all o had been thru. As with so many of my emails i got NO RESPONSE. We are to 4 mo. later n by this time i finally got an email back that my new fitbit was on its wat. I had only adked for new bands. So i thought great. Now all will be right. BUT NONE EVER ARRIVED. So today July 10, i again wrote them n got a response to explain my problem with anouther new case no. I was angry and said, you have my name, address, emailn phone information. Read it and stop adking me to repeat. Fi ally after the last email they said they were sending the straps today. I will say they are cheap and not comfortable but i will put up with it. So i am now in a holding pattern. Will i get my bands or not. I did after this was supposedly handled get another email asking me to explain my problem. WHY?! SO I REPLIED IN BOLLD PRINT I HAD BEEN MOORE THn patient n ck the dozens se t in the past AND the warranty needed to start when i got the new one straps as i have not yet had a wirki f fitbit CHARGE 3. No acknowledgement to this request, but only a fair request. I will never work with them again after all this. 4.5 months n i am still awaiting new straps that fit. So morecthan likely we are talking 5 mo. If they fit n i can start using it. Their headquarters are in San Francisco, California ac irding to tbeir website. They sell all over the world. Two men started this so.etime in 2007...So 13 yrs ago they should have a better product and much better customer service. I have been more than patient PLS SHOW MY RATING. INg8ve them a half star out of 5. Be careful...n buy from a retail store that has good customer service. Due to being in the SENIOR CITIZEN category, i have only left my home for a Dr. Appt. Friends are picking up my groceries. I d9 not know if they are made in the USA as all my inquiries turned up nothing. (My guess is no because everything seems to hr made outside the USA)

I received my Versa 2 as a gift in January of this year. Up until now, it has worked really well. As of 6 days ago, it no longer reads my heartbeat and the 'laser' on the back doesn't work. I have reset the watch and restarted to no avail. I am very disappointed in this product. Is there anything else that can be done to fix it?

Thank you.

I received a charge 5, through medicaid free. I through I was getting something good. Instructions are call fitbit on how to operate it. The person I talked to could not speak very good English. Every time I was told something he had to repeat it two or three times, till I realized I did not need the charge 5. Called back two more times same thing. I put it back in box. It's like buying a new car with no manual telling you what all the buttons are for. Never got a product that the Instructions are call company as to how to work it. Then get someone that has to repeat what they say 4 or 5 times. This convinced me I did not need the hassle of something new. Good thing it was not working, stress and blood pressure would have blown it up.

I contacted Fitbit for help regarding a faulty Fitbit Versa 2 watch, battery was dying within a day and the screen and device became completely non functional. I was given the typical basic troubleshooting, all of which I had already done and it obviously didn't work. Their response was to give me a measly 35% discount code towards a new watch because this passed their 1 year warranty. I am incredibly disappointed and insulted by this. I will not pay another dime to Fitbit just to be ripped off again, this is unacceptable.