Fitbit review: Versa 2 warranty replacement discount offer - fitbit discount case #[protected] dated 19sept2023

Fitbit provided discount on a replacement device since my device was out of warranty. However I am unable to use the discount code to purchase a new device - checkout says code successful but discount not reflected in price. I have had no luck resolving after multiple attempts using the Fitbit Customer Service number. The device I selected is not an excluded device per Terms and Conditions emailed to me (see below):

Offer Terms and Conditions:

This offer applies to the price of the device only, not tax and shipping costs.If you wish to purchase more than one (1) device you must purchase any additional devices in a separate order.

This offer can only be applied towards one Fitbit device currently in stock.

This offer is not applicable to Fitbit Ace 3 and Google Pixel Watch.

If you have a device and an accessory in your cart, the discount will be applied to the device only.

This offer cannot be combined with any other product discount offers and it cannot be transferred or resold.

This offer cannot be returned, redeemed for cash, or applied as payment on any account except where required by law.The discount offer expires 30 days after receipt.

This offer cannot be applied toward any Fitbit products that are available for pre-order only.

The device I selected was the Charge 6 which is no longer on pre-order and is not a listed exclusion item so per T&Cs it should be eligible device!