First Gulf Bank [FGB],[email protected]not answering the phone banking call even after 17 minutes

T Jan 08, 2019
This review was posted by
a verified customer
Verified customer

Hi,
I tried to contacting your phone banking for 17 minutes ( kindly see the screen shot of the image attached here along) and no on is answering the calls. We don't have time to listen the recorded voice clips or your bank adverts. Calling to 600525500 is free ? If not, will you refund the money for the calls we made not answered, holding after many minutes?. Its a wastage of time too.

As the bank is charging the the penalties / charges from the customer, do we have the right to get it back?

Kindly advise.
Regards,

Thomson

not answering the phone banking call even after 17 minutes

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