First Franklin Financial review: Poor customer service
This review was chosen algorithmically as the most valued customer feedback.
I had been discharged from bankruptcy in february and ten months later , i'm still not getting my statements. Repeated telephone calls, go nowhere.The local branch sends me a copy of a statement from a year ago saying they can't access my current information.They're blocked. I have never missed a payment in 2 years of service with them.However , their staff are poorly informed and don't have the skills to troubleshoot issues.
Recommendation: Avoid doing business with them at all costs.Try your local credit union first.
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