Menu
CB Banks First Convenience Bank [FCB] 5330 Farm to Market Road 1640, Richmond, TX, 77469, US
First Convenience Bank [FCB] company logo
First Convenience Bank [FCB]
reviews & complaints
First Convenience Bank [FCB] company logo

First Convenience Bank [FCB]

5330 Farm to Market Road 1640, Richmond, TX, 77469, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 6:00 pm
Tue
10:00 am - 6:00 pm
Wed
10:00 am - 6:00 pm
Thu
9:00 am - 7:00 pm
Fri
9:00 am - 7:00 pm
Sat
10:00 am - 6:00 pm
Sun
12:00 pm - 4:00 pm
ComplaintsBoard
N
2:35 am EST

First Convenience Bank [FCB] - rude, childlike behavior

On November 16th, I approached the bank counter and made a request to Justin, bank employee, to deposit funds into my account which included cash, paper checks, and a wire transfer from Western Union. Justin partially completed my request and instructed me to stand to the side of the bank counter while he completes service requests for other customers. I waiting patiently for 2-3 mins. Justin then proceeded to complete the Western Union transfer and handed me the cash. I then mentioned to Justin that I do not want any cash and that I distinctively advised him to deposit on monies into my bank account. Justin then stated that I did not advise him to deposit Western Union funds. And that the only thing I was doing was standing there looking ugly. I then asked Justin for his managers name and telephone. He stated that he does not release names and telephones. I then told him that each time attempt to make deposits into my account, every bank teller here mistakenly hands my cash. Justin replied again that I did not request to deposit Western Union funds and again stated I was standing there looking ugly and not saying anything.I was insulted, embarrassed by Justin a total of 3 times. He was very arrogant, rude, and unprofessional. Even when I contacted telephone customer service to file a complaint and told him I was doing so - He acted as if he did not care and even showed me his name badge with pride. Two days after this event, I was contacted by Sonya Banks, district manager, and was advised she will be investigating this matter and informed me she could not guarantee his dismissal. Desired Outcome Description: The employee should be terminated or suspended. At the very least, apologize for his unprovoked, rude behavior. If not, I will be closing my 10 year old account and transferring my balance to another bank with friendlier bankers.

Read full review of First Convenience Bank [FCB]
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.