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CB Banks First Convenience Bank [FCB] Complaints #42-61
First Convenience Bank [FCB]

First Convenience Bank [FCB] review: rude, childlike behavior

N
Author of the review
2:35 am UTC

On November 16th, I approached the bank counter and made a request to Justin, bank employee, to deposit funds into my account which included cash, paper checks, and a wire transfer from Western Union. Justin partially completed my request and instructed me to stand to the side of the bank counter while he completes service requests for other customers. I waiting patiently for 2-3 mins. Justin then proceeded to complete the Western Union transfer and handed me the cash. I then mentioned to Justin that I do not want any cash and that I distinctively advised him to deposit on monies into my bank account. Justin then stated that I did not advise him to deposit Western Union funds. And that the only thing I was doing was standing there looking ugly. I then asked Justin for his managers name and telephone. He stated that he does not release names and telephones. I then told him that each time attempt to make deposits into my account, every bank teller here mistakenly hands my cash. Justin replied again that I did not request to deposit Western Union funds and again stated I was standing there looking ugly and not saying anything.I was insulted, embarrassed by Justin a total of 3 times. He was very arrogant, rude, and unprofessional. Even when I contacted telephone customer service to file a complaint and told him I was doing so - He acted as if he did not care and even showed me his name badge with pride. Two days after this event, I was contacted by Sonya Banks, district manager, and was advised she will be investigating this matter and informed me she could not guarantee his dismissal. Desired Outcome Description: The employee should be terminated or suspended. At the very least, apologize for his unprovoked, rude behavior. If not, I will be closing my 10 year old account and transferring my balance to another bank with friendlier bankers.

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  1. First Convenience Bank [FCB] Contacts

  2. First Convenience Bank [FCB] phone numbers
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    100%
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    100%
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  3. First Convenience Bank [FCB] emails
  4. First Convenience Bank [FCB] address
    PO Box 937, Killeen, Texas, 76540-0937, United States
  5. First Convenience Bank [FCB] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 18, 2026
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First Convenience Bank [FCB] Category
First Convenience Bank [FCB] is ranked 166 among 353 companies in the Banks category
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Most discussed First Convenience Bank [FCB] complaints

bad bank
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