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First American Home Warranty / First American Home Buyers Protection Corporation Customer Service

99 Reviews

First American Home Buyers Protection Corporation

P.O. Box 7248
Santa Rosa
California
United States - 95407

Customer Support Phone Numbers

+1 888 875 0533(Consumer Sales)
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+1 800 327 9292(Renewals Department)
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+1 800 444 9030(Real Estate Sales)
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+1 800 992 3400(Service Department)
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+1 800 772 1151(Real Estate)
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First American Home Warranty / First American Home Buyers Protection Corporation Complaints & Reviews

First American Home Warranty / First American Home Buyers Protection Corporation / service not provided and gross amount of $taken from me

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sharon ljungqvist on Aug 17, 2018

from july 2017 to july 2018 you took out of my account, without my concent ( I cancelled 7.13.17, , did not renew 6.13.2017 37.99 6.19.2017 37.99 6.29.2017 40.99 8.16.2017 40.99 10, 5.2017 40.99 10.16.17 40.99 11.16.17 40.99 12.28.17 40.99 1.3.2018 150.00 1.102018 109.01 3.1.2018...

First American Home Warranty / First American Home Buyers Protection Corporation / failure to provide services in a timely manner

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Vancejwatson on Jul 18, 2018

Called first American home warranty for my central A/C unit in the attic that had a clogged condensation water drain. The water was over flowing through a vent in the lines drain. I called on Sunday morning to start a claim. An hour later I noticed that the water was coming out in the...

First American Home Warranty / First American Home Buyers Protection Corporation / samsung washer

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hinojos on Jul 11, 2018

Washer went out in April, repairman came out, looked at washer & ordered part, installed part when received, still NOT working. Ordered more parts, when received made appointment, 2nd repairman claimed he showed up & we were not home. I LIVE IN A GATED COMMUNITY & YOU CANNOT GET IN WITHOUT...

First American Home Warranty / First American Home Buyers Protection Corporation / home warranty

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M_Morris on Apr 12, 2018

I contacted First AM on March 28th regarding a plumbing blockage. They sent "Thomas Plumbing" to my house and they claimed it was a bulged drain pipe under my house that was improperly installed. He said he would return in two days to bring his equipment. Thomas Plumbing never returned. I...

First American Home Warranty / drain pipe

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SLH01 on Apr 10, 2018

We purchased a condo and had First American for the home warranty. The drain pipe to the wet bar is leaking at the base of the pipe and foundation First American sent out a plumber who told us it would be covered in his opinion. Of course First American denied the claim stating it was a...

First American Home Warranty / leaking water pipes in the garage of my house

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Victoria Osemwingie on Dec 21, 2017

First American Home Warranty was contacted on 12/ 11/2017 to report a leaking water pipe inside the wall in the garage of my house. A plumber was sent by First American to inspect and repair the leakages. However, the plumber gave the wrong information that the leaks were outside the house and...

First American Home Warranty / First American Home Buyers Protection Corporation / service

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cindypowell on Sep 20, 2017

starting around August 7 we called regarding our dishwasher. We have had a contract with them for 1 and 1/2 years, pay our pmts on time, etc. We called 7 days later they sent our Sears (cause it was a Kenmore) who only looked at it and said it needed a timer. Said parts had to be ordered...

First American Home Warranty / air conditioning unit

Ma
mad38 on Aug 28, 2017

My air conditioning unit at my house has been broken since July 28 but First American Home Warranty company wont fix the issue which is not legal. The work order numbers for the a/c issue are 609736908, 609674457 and 609596947. My air conditioning unit went out at my house in McKinney, TX...

First American Home Warranty / First American Home Buyers Protection Corporation / covered vs non-covered items

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Charles DeGraffenreaid on Jul 17, 2017

On 6/13/17, I placed a service request with First American Home Warranty to service my AC unit which was not cooling. A technician was dispatched on 6/23/17 and made an assessment. He said I had a leak somewhere, and needed to inject dye into the system to locate. A few days later, the...

First American Home Warranty / First American Home Buyers Protection Corporation / first american home warranty nightmare

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Candy Hunnicutt on May 22, 2017

My HVAC system was never repaired. Going on 5 months. First American Home Warranty (FAHW) is not what they represent themselves to be. When you open a service request, it takes them 48 hours or longer to schedule an appointment to come to your home. The problem, what ever it is, will not be...

First American Home Warranty / First American Home Buyers Protection Corporation / Customer service. Claim acceptance.

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reedbdco on Apr 26, 2017

Just bought a new home. The inspection said the HVAC unit was operational. Since we bought the home in the winter, the AC was not needed. Now that the weather is warming up, we turned on the AC and it needs repair. First Am has spent the last two weeks trying to not accept the claim. They...

First American Home Warranty / First American Home Buyers Protection Corporation / Water leak from high beam ceiling

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gnaylor on Feb 21, 2017

First American Home Buyers Protection Corp. is trying to charge me for a service fee on a service call I clearly stated was not a plumbing issue. There are no pipes in that part of the ceiling. The dispatcher said they needed to start some where to isolate the problem. I told her I did not...

First American Home Warranty / First American Home Buyers Protection Corporation / Air conditioning

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Arnold Hershbain on Oct 24, 2016

I put in a claim for my air conditioning unit not working. I live in Arizona where the day time temperature is between 90 and 100 degrees. The first appointment First American Home could give me was not for 4 days. They assigned the repair to L and S air conditioning. The service day wa...

First American Home Warranty / First American Home Buyers Protection Corporation / Home Warranty - denials - be prepared to always fight for your appliances to get fixed.

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Eric Jensen in Dallas on Oct 15, 2016

First American almost always pays to get appliances fixed or replaced. But...they also almost always deny your claim at first. They will always come back with some reason that they are not responsible for replacing your appliance - usually saying it was misused (how do you misuse a...

First American Home Warranty / First American Home Buyers Protection Corporation / The commercial is irritating and annoying

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Bakers2003cobra on Sep 26, 2016

I was seriously considering getting a home warranty with this company, until I started seeing these irritating commercials over and over. The main ladys voice is irritating and beyond annoying af! Puts me in a terrible mood every time. Not a good way to attract customers. Also the other...

First American Home Warranty / Insists on payment of $2,400 for non covered items when entire job is $2,100 retail price from reputable contractor

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David in Cedar Park on Jun 4, 2016

A/C went out on May 25. First American Home Warranty (FAHW) assigned North Star Mechanical (who has a one star rating on Yelp). North Star Mechanical (NSM) was supposed to come out on May 27 between 2 and 6. They did not show or even call to say they would be late. I called FAHW to tell...

First American Homebuyer Protection Warranty / Plumbing - warranty

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Dani - Texas on May 20, 2016

Let me start of my saying working with First American Home Buyers Protection Company (FAHBPC) has just been a nightmare when buying and being in our new home should be a wonderful feeling. We moved in November and our realtor forgot to add the home warranty into our closing, she when she...

First American Home Buyers Protection Corporation / Unresolved claim for 42 days now

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Reviewer99528 on Oct 28, 2015

I first called First American on Sept 17, 2015 to report that my GE profile cooktop shorted which affected the igniter and the fan for the downdraft. They sent Sears on Sept 24 and after I paid the required service fee of $60.00 told me they are unable to make any repairs because they...

First American Home Warranty / Air Conditioning Problem

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wrzyszcz on Oct 16, 2015

On October 1st, my air conditioning stopped cooling. I called First American Home warranty and they sent out a local contractor, All Seasons HVAC, Yuma. They arrived the following day and quickly diagnosed that the coil was leaking and needs replacing. On October the 5th I called First...

First American Home Warranty / Home warranty

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Davidwilson65 on Sep 4, 2015

We just bought our home in Pensacola, Florida on 8/24/15. The A/C failed the 2nd day after we closed and moved in. First American sent out 2 different techs because they didn't like the first report or the 2nd report and then denied the claim as “Pre Existing” after letting us wait around...