Finish Line review: wont give refund ( 2 comments)

Our 13 year old daughter was talked into buying Nike hyperdunk for $99.98 from the salesman on
12/12/10 6:48 pm at the Finish line store #594 in The Oaks Mall Gainesville Fl, She told the guy she wanted basketball shoes, he showed her 2 pair, the store was closing soon(Sunday close at 7pm) and frankly she made a rash decision period. when she got home she realized she spent all her money and basketball season was almost over and she'd rather have clothes. she wanted to take them back itmediatly, but we live 45 miles away, have 4 kids home on Christmas vacation it being the holiday and both of us work full time so it just wasent in our schedule. I will swear on a bible those shoes have sat in my closet unworn in the original box/bag with reciept since then, today 1-3-11 my husband got home from work early drove down to Gainesville, went in the store and told the store manager he had a return.Having barely opened the box the manager said very sarcasticly, 'okay well they are worn' to my husband reply ' No, no they were not since we've bought them, do you sell used merchandise?' Appearently the little bit of dust on the tread is his proof, he con't to show a newer pair of shoes to my husband and 5 other onlooking customers, none of who could tell the difference, but the manager Jon said it doesnt matter, he can tell and a store credit is all he could issue, And he was given the number to customer service. This is unacceptable, the return policy is clearly stated on the back of the receipt, and Nowhere does it say its up to one mans approval. I will never shop there AGAIN!