FilmLairRefund requested

R
This review was posted by
a verified customer
Verified customer

Hello,
I sent a request for a refund to you some days ago after just recently finding 3 monthly amounts of a little more than GBP 30.00 deducted from my bank account (not from my credit card).
I received a replying stating that I had signed up for a free 5 day offer and as I had not cancelled it, the deductions were made.
I honestly do not recall signing up and I Never watch movies online.
Anyway, I have just attempted to log in with the word I use almost all of the time on other sites (not movies).
Your email reply tells me that I can watch for a further 3 months for free but I haven't even watched anything at all ! In fact, my computer cannot even show or download movies !
You must have my name on file (for some reason) and therefore my bank information, a bank in the UK that I seldom use as I live in Japan.
I insist on having a refund rather than contacting my bank on what appears to me to be fraud.
Your email to me was received on 2nd Sept. but I cannot find a client number.
Regards,
Robert Bruce

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.