Complaints & Reviews


To whom it may concern,
We went to watch Harley Quin Birds of Prey and there was technical problems with the sound in the cinema while watching the movie.. It Happened 3 times and they could not fix the sound, ruined the whole movie. It was very dissapointing to walk out the cinema not even enjoyed the movie we went to go and watch on valentines day. Ster-Kinekor should really look in to the issue that the technical department cant fix the sound in the cinema when it needs to be done.



Good Morning I purchased 2 tickets on Saturday 01/02/2020 to watch Bad boys at gateway cinema and the...


Estelle Rhode Attachments 1:35 PM (0 minutes ago) to info, corporate Good Day I would like to bring to...


Hi there. My kids recently went to the Kids cinema in Sandton City. They sat in the bean bag seats . Which...


Hi I tried purchasing tickets thru your sales department early last month. The agent said that the payment...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

bad viewing and sound quality joker at watercrest hillcrest, durban

Hi my family went seethe Joker movie last week Tuesday at the Watercrest Mall . Paying a small fortune to see...

dirty cinema

My family and myself attend the Lion King at the Ster Kinekor theatre Bay West on Sunday 29 September 2019...

vaalmall ster kinekor cinema

My husband, kid and mysself go and wash a movie every weekend some time two as this is our family time. The last few times we went to movies, what a disapointment. The cinima was not clean, and when you want to order from the prestige menue, (one of the reasins why you pay more), then the coffee mashine is not working of when you order from the food menue, they dont have any stock.

Before we will watch a movie from ster kimekor again, we will rather drive 45min and go and nu me

rude staff

On the 20th of September 2019 my Friend And I Went To Watch A Movie We Always watch moves but this time the...


The cut out poster for the horror movie IT, is placed right at the entrance of the mall. It is inappropriate...


Oh my word, the most pathetic experience ever! So this evening my husband decided to take me to the movies to...

service, harassment and racism

My kids were at rosebank on saterday to watch the BTS movie at 2.30.

Alk the kids were taking pictures of movie. This worker walked in and threatend to throw them out. His name is Jabulani Ngwenya.

He told them to put away their phones or they would be kicked out. They put it away. He walked down to the other kids in front and did the same thing. He then came back to my daughter and leaned over her friend and proceeded to go off at her. Het phone was already put away. He then proceeded to telk her that she is disrespecting "us" and that she is disrespecting "our" language. Then proceeded to insist on kicking her out.

This is not acceptable. How can ster kinekor promote an aggresive man towards young girls and then proceed to make it a race thing. For what?? It was uncalled for and their whole experience was ruined.

I need this yo be resolved or i will go to the papers regarding this.

no seating control

I watched the Lion King @ Cape Gate center on Saturday 27/07/2019. First of all when we came there i wa...

double booking of seats

Went on Friday 26 July to pre-book 8 tickets for Sunday 28 July for The Lion King at Ster-Kinekor Rustenburg...


Very poor service at Somerset mall. We were here to see Pets, scheduled for 14:14, up to 14:30 no move nor...

customer service.

After following all instructions and advice of a few (reluctant) staff members patiently and to the letter, I...

disgusting service, very angry customer

Dear Ster Kinekor, With this email I would like to express my severe dissatisfaction with the level of...

3d movie

This is now the 2nd time this happens. We went to watch Avengers Endgame at Bayside in 3D at No. 8. The movie...

worst management and staff ever

So last night 21:30 after booking our 4 tickets buying our combos we went into the cinema but then we wanted...

advertisement prior to movie

On Sunday we went and watch a movie at Ster Kinekor and they had a advertisement about a accudent and how you should buckle up. All 4 kids in vehicle died. I took this as very offensive considering my sister was in a severe car accident and has brain damage. I will now never ever consider taking her for a movie as this type of Ads will be traumatizing for her.

Do they not consider people affect with accidents.


In The News

Unhappy consumers gather online at and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem