Fifth Third Bank / 53.com review: poor customer service! 112

I currently have a car loan with this bank and have had one since 09/2008, I was never late on a pymt. I went to my bank which is located in my home state on february 02, 2010 and re-financed my car and mailed a pay-off check that day. I called fifth third bank the next day to notify them about me already mailing the pay-off check and if they did not recieve it by my next car payment to call me. i got a call from a collections agency on february 26, 2010 about not paying my car payment on time and now i owe them collection fees and other charges, while claiming they never recieved my pay-off check. i have attempted to call and speak with mulitple persons and supervisors on this matter and have been given the run around telling me to call this number and talk to this person then i call and no-one will talk with me about this or get this resolved. i called my bank to get another check printed and mailed. both me and the manager and other employees of my bank have called to get the pay-off amount which i have been told cannot get because i owe collections. i was in my bank tonight and spoke with "Echo" manager of my bank and called fifth third bank and was they would not release info to me or her about getting this resolved. i spoke with "Eric" with fifth third bank and also "Karen" and "Chris" with this collection agency. fifth third bank will not give my bank the pay-off amount and have told me to call the collection agency but when i call the collection agency they tell me they dont know the pay-off amount. i have gotten no-where with this bank and they are not working with me. i called the post office and they claim the mail was delivered and not returned. i believe the bank is just trying to get as many fee money from me as they can and have charged me numerous fees that i cannot pay in order to get it re-financed and get the title to my bank.

DO NOT TAKE A LOAN FROM FIFTH THIRD BANK. I faithfully paid every month $321 for a car loan for 4 years & 11 months on a 5 year loan. The bank was to send a final payoff bill for the 60th payment. It didn't come and I forgot to call them (my fault there). However, one month after the due date, I receive a call from a collections agency...these thugs called my work in the AM, my home at night for 4 days..I asked for a final payoff statement from fifth third..they sent it and came on a Friday, I sent the final payment ASAP...since it was at collections already, which is an outside company, the collection co. wouldn't accept that I sent my final payment to fifth third..the guy said my car was in repo status ($6000 resale value)..if I didn't pay immediately with a credit card over the phone they were coming to get it...I told this to fifth third as I indicatd the check is enroute based on their letter, with no HELP!...big big run around between fifth third and this collections company...I final received my check back, due to being threatned and paying the final bill via credit card...customer serivce was clueless, never speaking to the same person twice..lots of my time wasted trying to get it straightened out..now I have to followup with the credit bureau...FIFTH THIRD has no due process, therefore unAmerican! and no mercy!

While I was going through a divorce I could not open any new accounts. I had been working for a copy that the pay checks were written on Fifth Thirds checks.

For several months I would take my checks directly to the bank to cash them with no problems what so ever. The day I have very little time to waste they kept me there asking for 10 pieces of ID, called my work for verification and completely rude. I was about in tears by the time I left.

I tried making several phone calls to the manager but not one return phone call. I proceeded to email of the website my concerns and not one follow up. I would not recommend this bank to anyone.

We cancelled a debit card that was accidently used and was charged 90.00 for a 7.50 overdraft on a card that was cancelled. The bank admitted the mistake but refused to reverse the overdraft fees.

I bank with 5/3rd and am furious right now I happened to go over my account by 4$! and thier charging me over 115$ in overdraft fees...this to me is absoluty rediculous!...i have no problem paying an overdraft fee of the 33$ they told me it would be but 115$$!?!?!?! that was written NO WHERE on the contract i signed

After informing Fifth Third Bank and their lawyers that I moved out of the home they foreclosed on they still take me to court
to evict me.
They just want to go out of their way to make sure I cannot rent an apartment anywhere.

Very slow, understaffed customer service at most NW Indiana locations. Lowered credit limit on new credit card issued only 3 weeks and not charged over limit.

The crazy thing here is that I have never had a loan or bank account with Fifth Third Bank, yet they submitted a report to the credit Bureau, of a closed account.

Beware of Fifth Third Bank, they are trying to gouge us for over $ 200 for a $ 2 overdraft. These folks are not consumer friendly. There have been numerous complaints on the net about Fifth Third's business practices. Beware!

My mothers account was with 5/3Bank till she died. For a few years brother was on moms account. Then after a time money was used from her account without her knowing. After all money was depleted I was called to handle account for mom. I received her records and found large amounts of money used without her knowing. A check for $5000.00 was cashed by the Lynchburg Bank and it was cashed by a woman not on the account ever. The check should not have been cashed I talk with bank at no help. They told me the check happen to long ago for them to try to recover. I'm very disappointed in the 5/3 Bank on how they treat their customers. Trying to close her account has been a nightmare.

I am trying to pay for my renewal subscription and my bank forced me to sign up and go thru a secure payment system, now i am unable to use this account what are my other options for paying for my renewal?274236

I am Joyce Coberley and I have a loan with you on pontic vibe 2009 and I am tired of getting put on hold to do business. I have attempted 4 times to talk to some one so I can self relinquish this car. And I always get put on hold or your people trynto talk me into keeping it. I tell them I can not affor it and want you to come and get it ASAP! please feelfree to email me at joyce.coberley@yahoo.com or call at [protected]. Sincerley Joyce M. Coberley

As a fifth third customer...they let my debit/credit card expire...took three calls to customer service to issue a new card..I learned you can not get a temporary atm card issued...unless you go to the branch where you opened your account. In my case it was 75 miles away. Also had my taxes electronicaly filed and to be directed deposited into my account...used the routing number and account number on my checks...when the irs sent it to my account it was rejected by fifth third and sent back to the irs because they stated the routing number was wrong...even though it had my correct address and correct account number on it...customer service stated it is not there job to call me and notify me of a problem...I have complained and complained but it does no good...so i will no longer be a customer of fifth third...
to all you customer service reps at fifth third...you stink...

I received a late charge notice from Fifth Third Bank today. I called customer service and was told it was an error, and that I would not be charged. I ask to speak to a supervisor, Stephanie, and ask that a letter be sent to me stating that the charge was an error on the part of the bank and that no fee would be charged. I was told that this was not something they could generate. A bank that cannot write a letter scares me more than a little. I was also told that I could not speak to an officer of the bank because they did not take phone calls. It seems that MR. P. BRIAN MOORE can sign inaccurate letters of money due but isn't qualified to follow up with a "whoops" letter clearing our credit status of any wrong doing. I ask if I could come to FifthThird's corporate office to speak to an officer and was told "no" that there were guards at the door and no one was allowed in. So now I am to trust the word of a bank that mischarged me in the first place that they will remember that my fees were waived. Is it any wonder that the people of this country mistrust banks and all they stand for? Any company whose top management refuses to talk to it's customers is not to be trusted.

Around the middle of September 2007 I closed my bank account so I could open a joint checking account.The checking account which I previously had was where my car loan place, Fifth Third Bank would take out my monthly payments.I had called Fifth Third bank to make sure they received my September payment because it was around the time I had the account closed and the reply I got was "we received your September payment and your next payment will be due by October 26th." A few weeks later I get a letter in the mail from them saying I'm past due on my September payment. I called them and explained that when I called a few weeks earlier I was told my payment was received. The reply I got was, No your payment was not received it was being processed. I hung up with them and a few hours later Fifth Third Bank decides to call my Mother's house whom which I don't live with anymore.When my Mom asked the man what they wanted the man hung up on her. My Mom called them and asked to speak with the Manager to explain that I don't live there anymore and to stop calling her house especially at 8:00 at night. She also told them that I had talked to them just a few hours ago and that it should be in their system. The so called Manager began to say it's not in the system and when my Mom said again I just talked to them the Manager's reply was "Whatever" The following day at 9:00 am Fifth Third Bank proceeds to call my work. I told the lady that I did not appreciate her calling me at work. She says my work number is on the contact list. I said and so is my house number, she said she called my house and it was busy.At 9:00 am on a Wednesday both me and my husband are at work already so no one is in the house.Later that day I look at my caller i.d. on the phone to find out she never called my house.She explains to me that I need to make a payment right away. I told her I was going to be making my October payment this week and that she will get the past due payment when I have the money and that I'm sorry I don't have an extra 300 and some dollars just sitting around.She tells me this is not a good enough answer. I said it's my answer and I don't apprechiate you calling me at work. She interrupts me and asked me again when I'll be making a payment.I said I already told you when I can. She says again that's not an answer. She also tells me that if I don't make a payment that I will be risking having my car taken away. I said I need to get back to my job don't call here again. She says we will keep calling you as many times during the day as we want until we get your payment. I said don't call my work again and I left it at that.The next day, Thursday Oct 18, they called my house 4 times in which I did not answer any of them. I have had my car loan with Fifth Third Bank for about 2 years and I have always been on time with my monthly payments and never had a problem until this. Their customer service is extremely rude and you can never talk to a Manager when asked.

I must agreewith the other customer service complaints about 5/3. I opened a checking account with them in conjunction with a mortgage a couple of years ago when relocating to Ohio... I haven't felt like a valued customer since.

I obtained a loan with them last year for a motorcycle... when I arrived at the closing I was hit with the news that the loan carries a prepayment penalty. Who does that anymore? I had to make a decision to go to another lender of live with it at the last minute. Nice.

Then recently I thought I'd get a HELOC for some minor home improvements. When I didn't send them my W-2 within three days as they requested, they made me wait three weeks for answer,... and only because I had to call THEM to find out what was going on. That call required me to speak to 5 different people over a 49 minute phone call, only to be told that the documents that I faxed were difficult to read. You would think that they would have contacted me immediately to resend them. Not the case. Good thing that I wasn't in a hurry for the line of credit.

WHen I tried to explain my frustration to the loan officer, I have yet to receive an apology. I was simply told that they'd be happt to recind the loan application since I feel this way. Polite way to tell me to get screwed.

Will definately be taking my business elsewhere when my ARM is about to expire next year.

5/3 has the rudest customer service reps that I have ever been in contact with!

sounds like you need a facebook page for this.

they do suck

Have a mortgage account with 53 and after a mistake that they made with my automatic bill payment, refuses to clear up their mistake with the credit reporting bureau.
I'm seriously cobduseung hiring an attorney because they refuse to escalate my calls, tell me they'll have someinevreturn my call and never does. They have the most horrible customer service ever!"

I purchesed a new vehicle about 3 years ago in this coming feb. I have never been late on my payments and they call constantly if u dont make it before your 10 day grace period starts. Lately I have been to the point where the harrashing hasn't stopped and i had to change my cell phone number so it would. I work evening and sleep days so when they call they are waking me up. The other thing i hate about fifth thrid bank is that they dont allow u to make split payments. i work in a hotel so i dont bring home that much money every week and can't make the whole payment of almost 350 dollars at one time. so i had to cancel the auto pay and make half payments every week. so that way i can survive for the week. this bank needs to train there staff and call centers a lot better than they have.

Fifth Third Bank is the worst bank ever! I have had a car loan for over 5 yrs and it's been hassles and rude people for the duration of the loan. I got ripped off over $60 when I made final payment. Wondering how long it's going to take to get my title back now that it's finally paid off. Thank God I never have to talk to this horrible bank anymore!

FYI, I did NOT sign anything saying they could automatically take money of our acct for our loan. AND we quit going through them because they suck when it comes to banking. You think you know everything don't ya?

I was just written a check by an associate who uses Fifth Third Bank. The check was for about a hundred dollars (he was buying a bike from me). I figured I'd go to the bank the check was from, cash it, and go out to eat with my wife. The check, written for a Firth Third bank account, apparently couldn't be cashed at a 5th 3rd bank, WITHOUT paying an $8 fee. So my associate leaves his money in a bank, so that he can use it at his discretion by writing checks, and the only way for that check to get honored is via a fee? How does that make sense? That seems similar to me telling people I owe money that they can collect by accepting payment from my card, but they'll have to pay me a fee. I've never used this bank, I've had friends who've complained about it, and now I will spread the word of stupidity that is this bank.

Why would you trust a bank that can't even get fractions right?

53 bank is the worst. I transfered $200.00 online from my savings into my checking account. When I was done and had my reference number it said my available balance reflected the $200.00. I had realized I made a error in my checking acct which was the reasoning for transfering the 200.00 from my savings over to avoid OD fees. Well to my surprise I get up the next morning and my acct is in the negative. I call 53 and they tell me my 200.00 deposit didn't post till the next day and the check I transfered the money over for came in that night after I transfered the money, but because they didn't post it until the next morning, the charged me to OD fees because they took the big item first instead of the smaller items that there was clearly enough money in there for. They are a crooked [censor] bank who runs debits before credits and then charge you countless OD fees.

Fifth Third Bank Runs A Scam On Customers Regarding Fees

They will access fees against your account wrongly, refuse to credit those fees back, and then continue charging you fees at a rate of $8.00 a day and refuse to allow you to close your account until you pay all those fees.

They then report this against your credit until you pay all fees.

Their customer service center refuses TO PROVIDE YOU WITH THEIR CORPORATE ADDRESS OR TELEPHONE NUMBERS!

Here is their corporate address:

Fifth Third Bank
Corporate Offices
George A. Schaefer, Jr. - President
38 Fountain Square Plaza
Cincinnati, OH 45263

LET EVERYONE KNOW THEY SHOULD NOT DEAL WITH THIS BANK EVER!

Also be advised that you can file a complaint against any bank at this government web site: www.federalreserveconsumerhelp.gov

When going to this web site, look at the first link on the right hand side column, and click on it to file a complaint.

Here's the latest with my Fifth Third account: I received a call in late September (29th). My debit card had been compromised, it was being cancelled immediately, I would receive a new one very shortly. I received a letter from P. Brian Moore dated October 1, 2010 stating the reasons for the cancellation and that I would be receiving a new card when 3 to 5 business days of the notification call. Here it is October 14, 2010, no card!
I've made numerous calls to their customer service - no help other than sending another card. I want it fedexed, I said. Can do that, they said. Why didn't you send it with the letter from Moore? Still being processed, they said. They could have fedexed the card and eliminated the postage on the Moore's letter and the postage from the new card being sent out (that I haven't received).
This is just the latest in 5/3's terrible customer service. I am now looking for a new bank that is local and will stay local. Never, ever do business with this bank!

The younger tellers are very rude and incompetent. At Fifth third bank in Oak Park Illinois. And make inappropriate comments. They have no respect!

This sounds like a misunderstanding on your end as far as what constitutes regular collections actions. If you owe a credit or money, they may persue you legally. That's a consequence of default.

I had a fifth third account in 2005 when they bought out the bank we had previously. We have never been happy with fifth third since day one. We had a balance on our account for our mortgage payment. we deposited the money in the account and after the check cleared we closed the account with a ZERO balance. we open up an account at a different bank which we are happy with and are still account holders. Fifth Third sold our "account" to arrow 2 years later and say that we owe just over $1200, which was the amount of our mortgage payment! I have the copy of the deposiut slip and my last bank statement saying I have a ZERO balance! I have sent the the paperwork numerous times saying that i dont owe them anything. It goes quiet for about 6 months then they start calling and sending letters again. now arrow has sold it to northland group. Here we go again! 3 more times I sent the proper paperwork showing that i dont owe this debt. I even went to the fifth third branch i had the account with and showed the branch manager all my paperwork and the problem that they have caused me and demanded that they fix this since it was their mistake! She even called Northland and Arrow in front of me and told them that i have proven I dont owe this debt. It was paid in full in 2005! now it is 2010 and they are still sending me collection letters! they keep saying they have never received my paperwork! *I am working with a lawyer now to clear this up and show they are harrassing for no reason! stay away from Fifth Third, Arrow Financial and Northland Group! they all are scammers!

Customer relations are tha absulule worst I have ever seen at 5th 3rd Bank -- I could write pages to explain why not to use these guys but to keep it short - DO YOURSELF A FAVOR IF YOU ARE AT THIS BANK CLOSE EVERYTHING & RUN IF YOU ARE LOOKING FOR A BANK GO ELSEWARE !

Can't your bank trace the pay off check that was sent to see if it was cashed? That would show whether they actually got the check or not.

We have been account holders for over 25 years (Old Kent to 5/3). An electronic check in the amount of $850 was cleared on our account. This check is so painfully and obviously fraudulent. We signed all of the various paperwork needed the day after it hit our
account. We were assured it would not happen again and told it wasn't necessary to close the account. That made us uneasy. Now,
it has been over a business month now and we are still waiting for 5/3 to return our money. True, nothing else has hit the account, but the possibility still exists that it could happen again. All we get is lipservice! Yes, the paperwork states 30-120 days for investigation, but even a ### should have been able to sort this out by now. There is no contacting upper management with this bank. A sad turn of events. We have closed our long-term account and have taken our deposits elsewhere.

Fifth Third Bank is absolutely HORRIBLE and i seriously believe that their practices are unethical. How is it that you can post transactions to my account, deduct what is pending from the available balance but as soon as I spend what is available you use that amount to clear then charge overdraft fees for the smaller amounts that were already posted? Clearly it is because you can charge me several times instead of just the 1 time for the LAST transaction that posts. WTF? WHO DOES THAT? That is so unethical and misleading. I would never recommend that anyone EVER bank with them. At this rate they shouldn't even be in business! That is terrible and a scam nonetheless. I will be closing that account ASAP and finding a new bank. I'll also tell everyone I know about the absolutely TERRIBLE experience I've had with this place called Fifth Third...Just short of a cash advance or check cashing place responsible for scamming people and preying on people.

I HATE 5th Third Bank...

My credit WAS 785. I never pay anything late, ever.

However, somehow in the last 9 months 5th Third has not received my payment at all or have received them late.

I have mailed them in more than an ample time to arrive.

Now I have thee dings on my credit report, and 5th Third is blaming the postal service.

BULL $#$#$# 5th third...

And, they refuse to take responsibility saying I have to prove them got the money.

I pay 30 bills a month raning from $35 to $1, 700 house payment. I don't think the little $22 balance on a 5th third card is an issuee.

They are taking money out left and right, what do I do? The phone number nobody picks up, and the website is bogus!

Me too, what do we do!

You must be a 5/3 bank employee/manager, if not maybe you should be. Your attitude is completely in line with their service and policies of ripping off as many people as possible and finding it funny...seriously.

Hahaha you're all a bunch of whiny consumers who don't understand simple contracts... funny to read you complaints. Reminds me of my five year old... seriously.