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On August 22, 2023, I spoke with an agent regarding sending 13 of 14 1Oz Gold Eagle coins to my home address. The remaining 1Oz Gold Eagle coin was to be used to pay for the transfer an fees. The remaining balance was to be sent to my USAA checking account. The agent told me everything to include in a letter to Fidelity through Fidelity's Medallion service. Below is a copy of what was in the letter:
To whom it may concern:
I, Joseph O. Sellers, II, am moving 13 1 oz. American Eagle gold coins from my IRA account, [protected], into my Individual account, X59749842. I would like the coins sent to my home address:
Joseph O. Sellers, II
695 Carrington Blvd
Lenoir City. TN [protected]
[protected] cell phone
I have already sold 1 1 oz gold American Eagle coin to pay for the transfer, the proceeds of which are in my individual account. After payment for the shipment, all remaining funds are to be transferred to my USAA checking account ENDING IN 7197.
Sincerely,
Joseph O. Sellers, II
08/22/2023
I was told that it would take about three business days for the funds to be placed into my checking account.
I called back on September 1, 2023 to find out the reason for the delay in receiving the funds in my checking account. I was told by the agent that, for some reason, the cold coins were not transferred to the proper account out of my IRA account into my individual account. The process would have to start over again.
I called back today, September 07, 2023 only to find out that the coins were received today for transfer! Additionally, it may take up to a week before it's sent out on a 2-day shipment. I was also told, contrary to my written request, I may have to ensure the deposit into my bank account personally.
I asked Supervisor Daniel (last name withheld for security reasons, he said) from the Fidelity Florida Regional Office if someone with the authority could somehow speed up the process. Daniel said that it was a process that could not be changed. Really? So if the CEO said to speed it up, his employees would reply that there's no way that could happen?
To say I'm dissatisfied would be a gross understatement. At this point, I would actively say to avoid Fidelity because no one seems to care about customer relations.
Sincerely,
Joseph O. Sellers, II
