Fallas Paredes — rudeness
On March 17th at around 8:35 my mom and I walked in the store to take a quick look at the merchandise they had. We knew we had little time so we tried to look for stuff as quickly and organized as possible. Time went by quick. At 8:55 a employee reminded me that there was 5 minutes left. I understood. At 9 they made the announcement that all customers should go to the front and check out. At that moment I proceeded to the front, while I was making line, my mom decided to keep looking because we were going to go the next day and buy whatever she liked. She was not making a mess nor grabbing the stuff. She was just simply looking at prices and what was provided (size). Moments later I hear an Employee screaming at my mom to get out "her section" because it was closed. I believe that every customer has the right to LOOK. I felt like my mom was disrespected because my mom mentioned to her that she was just looking and I was already in line. The employee (18-20) yrs old screamed at my mom again and didn't even use manners or say please. I started walking towards the employee and mentioned to her that it was wrong from her to scream at her and she wasn't doing anything wrong. I explained to her I worked retail and I know what its like to be in her position. She didn't understand and said "this is my section and its closed, she's not allowed in here at ALL". The manager from that moment forward STOOD up for her and told me that was policies of the store, basically kicking my mom and I out of her CLEAN section, meanwhile there was customers in the back looking and they were not told anything because it was DIRTY. Customers should be able to take a look whether or not the section is clean or if the store is closed. We were going to buy something NOT steal it nor Make a mess and leave. But since the manager did not apologize for the employees behavior nor did she back the customer up instead she told us to leave her section and walked away basically. I was upset and did talk back to the employee because she also said we were annoying, and all the manager told her was to "keep quiet". That is not manager material whatsoever. I am manager and I know what its like to work retail.
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