SUBMIT A COMPLAINT

Fallas Paredesrudeness

1

On March 17th at around 8:35 my mom and I walked in the store to take a quick look at the merchandise they had. We knew we had little time so we tried to look for stuff as quickly and organized as possible. Time went by quick. At 8:55 a employee reminded me that there was 5 minutes left. I understood. At 9 they made the announcement that all customers should go to the front and check out. At that moment I proceeded to the front, while I was making line, my mom decided to keep looking because we were going to go the next day and buy whatever she liked. She was not making a mess nor grabbing the stuff. She was just simply looking at prices and what was provided (size). Moments later I hear an Employee screaming at my mom to get out "her section" because it was closed. I believe that every customer has the right to LOOK. I felt like my mom was disrespected because my mom mentioned to her that she was just looking and I was already in line. The employee (18-20) yrs old screamed at my mom again and didn't even use manners or say please. I started walking towards the employee and mentioned to her that it was wrong from her to scream at her and she wasn't doing anything wrong. I explained to her I worked retail and I know what its like to be in her position. She didn't understand and said "this is my section and its closed, she's not allowed in here at ALL". The manager from that moment forward STOOD up for her and told me that was policies of the store, basically kicking my mom and I out of her CLEAN section, meanwhile there was customers in the back looking and they were not told anything because it was DIRTY. Customers should be able to take a look whether or not the section is clean or if the store is closed. We were going to buy something NOT steal it nor Make a mess and leave. But since the manager did not apologize for the employees behavior nor did she back the customer up instead she told us to leave her section and walked away basically. I was upset and did talk back to the employee because she also said we were annoying, and all the manager told her was to "keep quiet". That is not manager material whatsoever. I am manager and I know what its like to work retail.

Responses

  • Re
    rene Mar 23, 2009

    My complaint is that the sizes of clothing are not of variety there are only small to large sizes when alot of people wear bigger sizes today like xl, xxl, xxxl in the mens section.It will also increase sales for you because people prefer a variety of sizes, not everybody is small.

    0 Votes
  • Mk
    MkStItCh Mar 18, 2015

    The store was closed and you were informed of that... Your mom decided to NOT follow the simple instruction to proceed to the register... If you are in retail then you know that even after closing, employees have work to do and it does NOT include watching people walk around the store... You said that she was just looking and was not making a mess but how do they know that you are not just trying to steal from them...

    As far as the comment "I started walking towards the employee and mentioned to her that it was wrong from her to scream at her and she wasn't doing anything wrong." Well, she was doing something wrong... SHE WAS NOT FOLLOWING THE RULES!!!

    0 Votes
  • Mk
    MkStItCh Mar 18, 2015

    WRONG... She was told that they were closing and she did not follow the instructions...

    You are wrong and she was wrong.

    2 Votes
  • Ru
    Ruth and Kevin Mar 18, 2015

    Every customer has a right to look, but not when the store is closed. I can see your mom is teaching you wrong instead of right. How sad. It was not your mom who was disrespecting, but your mom doing the disrespecting.What store do you work at. Let us all go to your store five minutes before closing and then look around your section. You would be crying a different tune. The store was closed you must leave. I agree this was handled wrong. When the two of you refused to leave they should have called the cops instead of arguing back. You have a lot of growing up to do. There is no hope for you because your mother is teaching you wrong.

    2 Votes
  • Ru
    Ruth and Kevin Mar 18, 2015

    I think you are lying about being a manager and knowing how it is to work in retail. If this were true you would know that it is not okay for you to stay in the store after it is closed. I am sure if you were really a manager you would do the same and ask the customer to leave. I am not surprised you lied, your mom did not teach you any better.

    2 Votes
  • Ru
    Ruth and Kevin Mar 18, 2015

    Also you must be very young(seven) to mistake being told to leave the store when it is closed as rudeness. Your being seven years old proves you are lying about working in retail as a manager since there are child labor laws.

    1 Votes

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