Fallas Discount Stores complaints 36
Fallas Discount Stores - Returns
I had such a horrible experience at the Fallas in Oxnard Ca the cashier Jackie was not happy when I mentioned a return, she claimed one of the items was final sale when no where in the receipt did it say that. She called her manager Yazmin the most hostile person I've encountered, how does she hold a position as a manager? She belittled me and ignored my presence she started helping other customers I waited 25 min to get helped because had the courage to speak up to her and I said, Can you process my return? She completely ignored me until i started recording her and then she yelled, where is your receipt? No respect for consumers her attitude was completely unacceptable she should be fired.
Their policy is to put customers first . I can't believe that I had such a pessimistic experience over an exchange . What happened to the standards ?
Desired outcome: Friendly service and exchange
Very Rude guy. Treats employees like dogs. Embarrasses employees in front of customers. HR should send someone to his store he runs and interview his employees. Horrible belittling personality. No idea how a person like this even got a job as management. I been shopping that store for years. Now that it re open i am excited and known Current Store Manager Michelle for years. She is a good Manager.Read full review
Today, an employee named Yeralis gave me and my family the worst service ever. She had an attitude all the time.. it started cause I wanted to pay my transaction with a visa debit card and she argued that it had to be credit. No problem, the she asked for an ID, i handed to her. Then she said if I wanted a bag for .15 cents I said "no thank you" she...Read full review
Hi my name is Laurie Fernandez I have work for this company for about 11 months and I love my job l. I'm not perfect but I work very hard at my job. I love working her but I would like to complain about one of my bosses and the way she talks and treats me. She yelled at me in front of customers and she always complain about my work even tho I work hard. I...Read full review
Fallas Discount Stores - oakland store
I am concerned because I have 2x called your corporate office to make them aware that the security lights on the Oakland Fallas do not come on at night. I was informed by the rep that maybe the manager wants them on during the day and not at night. This makes absolutely no sense to be why would the store want them on during the day (wasting money) and not at night. The point of the lights is to also protect the store and night.
There is a lot of activity going on behind and on the side of your store, cars being lit on fire etc since the lights are now off at night. The lights were on before at night and then changed suddenly about a month ago.
This man made accusations about me and my two sons that were not true, I told him we would never do a thing like that and he said he was 99% sure it was me. He disrespected me and my sons with deliberate discrimination and slanderous remarks on our character in front of 30plus customers and employees, without any proof of us doing anything wrong. It's wa...Read full review
Fallas Discount Stores - service
Do you allow Management to hire their own family members?
I know for a fact your DM Rebecca hired her daughters to work for her. How is that fair treatment to other workers?
Mahary, Nini and Monica are her daughers. I worked with Rebecca as a associate in small bridal store. We would have to help clean other and set up other locations very often. These locations would get more payroll, get more perks such as lunches etc... Later to find out the mgmt at these locations were her daughters. They all lost their jobs after HR & corporate office FINALLY listened to numerous complaints.
If you care about your associates please don't put them thru this.
I bought 6 shower curtains at the Fallas store in Spring texas off of 1960 and asked when I checked out if I coud return them with receipt if they did not work for me because I was planning to use them for outdoor curtains and did not know if they would be completely right for the job. they ended upo being too short so I went back less than one week later...Read full review
Unfortunately I visited this store yesterday 3/17/18. Hoping that someone had finally cleaned up this place. Negative, its the dirtiest store I have ever seen. As you walk in, there's piles of dirt, trash and clothing on the floor. The glass windows and entry doors look like they haven't been cleaned for years. Your corporate office needs to visit thi...Read full review
I am complaining today because your cashier Michelle really upset me today. I told her the price on an item that was 3.99$ she refused to listen to me when I said check the price. Then she charged me 5.99 for it because she said that's what it rang out to. So I paid for it then she was wrong I brought her one with tag that said 3.99 and she had 2 refund me...Read full review
I went to the store to return a few items that I bought that I found out did not fit after getting home because there is no dressing room. They're happy to exchange it but explain to me that regardless of the price I paid whenever it is and it whatever price it came up would be but I got back which I thought was stupid but I said okay so she scanned it and...Read full review
Store 297, mcallen texas. Treats employees like dirt, no one gets a say in the process of baskets weighing pretty much twice their weight.Poor girls pulling and guys with no back supports. The things dont have wheels and almost get dismanteled. Restrooms are bad and the smell, well worse, they were in the process of closing that store, but were given a one...Read full review
You can find cute cheap or decent price things at this fallas. But the some employees are rude. one (older Mexican or hispanic )lady who barley speaks English messed up my card transaction so it was declined . She misheard me she says"oh im sorry i dont undertand" pointing at the register.the manager comes (black women between 26-33)she and the manager...Read full review
I went to the store on november 25 to do an exchage of two mens pants, when i arrive the cashier told me to leave the bag with the pants there and she ask me for the receibe so i gave it to her, then i went to pick up stuff (pretty much by the way) and i totally forgot abaut the exchange so i just paid the merchandice and i went home. I went to fallas again...Read full review
As consumers, we choose to shop at discounted merchandise stores but this does not mean we choose to experience cheap customer service. Under-paid and under-educated employees need the appropriate training from leadership in order to teach them how to properly deal with customers on a daily basis. Also to remind them that the reason they have a job i...Read full review
Fallas Discount Stores - issues with exchange
HELLO, My name is Termaine Battle, i am a frequent shopper of fellas being that it is close to my office building . I have recently visited your store at 7417 southwest freeway houston tx 77074 on 10/20/2015. I made a few purchases that were to my liking. However there was one product that was not. The convington underwear sku 874761. Priced at $5.39. The package is clearly labeled briefs and there is a picture of boxer briefs on the front, as well as on the description on the back . Due to the product being falsely advertised, I attempted to exchange the product today 10/21/2015. I was advised no returns or exchanges, , but the recept says exchanges excepted in 30 days. I spoke with assistant mangaer jaqueline who could not help me, I asked for a manger and i was advised there is no other manger on available.I explained the package was false advertising and would like to just exchange due to that fact. I have no vehicle, i only shop in my area. This is poor customer service and lack of problem solving ability. I will not shop at a retailer who will not exchange unworn merchandise with receipt. Please have someone contact me directly 8326028614 OR EMAIL [email protected] At this point i feel i have been taken advatage of. Please help restore my faith in this company concerned consumer
At exactly 8:47 PM EST, I walked into your Fallas store in Pleasant Ridge. Upon entering another person and myself were informed that the store would be closing in 10 minutes (should have been 13-but close enough). All I needed to purchase was a couple pair of small size 5 undergarments. The same employee who had just informed us that the store would be...Read full review
Knowing that every time I call to file a complain I'm put in a voicemail I will leave a message, You might ignore it but is my way of getting my rage out of the extremely poor customer service handle by a "manager" at store #331 on Phoenix/Glendale Az. I bought toddler's shoes size 7 in your store, went home and my son was trilled to see them but as I...Read full review
Fallas Discount Stores - lack of management skills/rudeness
I visited yesterday July 7, 2015 Fallas Paredes on Hwy 6 and Bellaire in Houston Tx, 77083 I went with a friend. I am a client for many years on this store . My friend was very happy to see the prices, she started trying clothes, she was really surprised that the store does not have fitting rooms, she lives far away from the store and she said I have to be sure that I don't have to go back all the way here to return the merchandise. An African American woman probably 65 years old, named Barbara started screaming at my friend for trying on the clothes, my friend apologized. I asked her why the store does not provide fitting rooms where customers can try the merchandise? then she started screaming at me. I had two blouses on my arm that I was wanting to try on, she get so mad at me. I told you!, you cannot try the clothes on if you do or I am going to call the police.! That really makes me upset I went to the front to asked for the manager after few minutes the manager showed up, it was her, I asked her are you the manager the one who abused the customers and yell at them because they are bringing their money for you and your employees to have a salary? and not only that, you trying to call the police on us because we want to be sure that the merchandise is OK for us? I asked her name she said Barbara she didn't want to give her last name. But I promised not to go back to that store until that woman is removed from that position and also I promised not to bring more friends any more. I loved to go to that store but I don't want to be mistreated by people who are very rude and don't have customers' services skills! No more!
I've shopped at Fallas for a few years now and last night was a first rude encounter with an check out clerk, Lawanda #9023083. My main goal there was I wanted to purchase a purse. I loved this purse, just right, medium size and priced at $16.99. Then I continued to shop and got 6 more items. We I was ready to check out she proceeded to scan the 6 item...Read full review
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