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Fairweather
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1.4 35 Complaints
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Fairweather Complaints 35

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2:23 pm EST
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Fairweather Order not received

Hello, December 29, 2020

I have emailed Fairweather Company numberous times involving this issue and no response.
Order #FWR48899 was placed on Nov 30, 2020. I took into consideration that mailing system would be considerably longer this year. After some time passed i emailed fairweather company with my concerns and again no response. I took other necessary steps and emailed Canada Post regarding issue on December 19, 2020. They informed me to wait until December 29, 2020 for further instructions. I received Canada Post's final email today stating item has NOT been delivered and to contact company associated with purchase. I have also done so.
I am now filing this formal complaint to help resolve this issue.
I am not sure what other necessary steps to take on this matter. I would like a full refund and am growing increasingly tired of this issue.

I have attached all documents stating same.
I look forward to resolving this matter and hearing from you.

Thank you kindly,

Jessica Courchene

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11:55 pm EDT

Fairweather Order no. #fwr39191

I received my order but was missing an item.

Striped Knit Pullover Hoodie - Black
S
874-1539-9175-01-8030

I have emailed them 5 times using their online form and still haven't heard back from them. It's very frustrating when there's no phone number to call and speak with anyone and you don't receive a reply back from the online forms they do offer! I want my product or my refund of $25.00

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2:29 pm EDT

Fairweather Order not received

I ordered a dress online and the day the package was supposed to be delivered it got sent back stating that the address on the package was incomplete ( apartment number missing a digit). Called Canada post they advised that I have to go through the sender. I have sent so many emails to fairweather customer support but have received no response ever and I have been charged for the item.

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7:11 pm EDT
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Fairweather About my order

I hv ordered two tops from fairweather on 15 july, my order number is fwr38052. But still not getting any update, every time I emailed but only one reply is coming currently closed will get back to you soon but nobody has given response till. I want my money back. Such a bad service will never buy it online. 👎🏻

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6:30 pm EDT

Fairweather Ordered but never received

Ordered but never received FWR37596 and FWR37513. My order's worth 100.83 and 53.66 plus time. Contacting them but never got any information or response from this company. Such a bad customer service. I hope now I will get response on my order.

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11:04 am EDT

Fairweather Order not received.

Hello. I made two online orders with fairweather and I only received one.
FWR35488 was received but I missed order FWR35492. They provide same tracking number for both but I never received a notification of shippment for order FWR35492. Please check them for me. It cost me $78. Canada post delivery just one package with order FWR35488.
I called Canada post and they said that I have to contac you. No sent me the tracking number again. Check the order with the warehouse please.

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9:12 pm EST
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Fairweather clothing

Returned clothing in July 2019 (most items you could see through) and have still not received refund of $59.88 is owed to me. Have submitted BBB report and they failed to answer to 2 attempts. Tried contacting fair weather including group multiple times and my requests go unanswered. I have tried for almost 6 months for resolution. I do not receive responses when attempting to contact them and neither did the BBB

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8:05 pm EDT
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Fairweather poor communication on the refund of an item

I am new to Canada and wanted to buy a spring jacket for myself.
I bought a spring jacket from the Square One store in Mississauga on 5th May 2019.
While paying for the jacket at the cash counter, I clearly shared that I am new to the country and that I am not sure if the jacket will be apt for the spring.
The guy at the cash counter said that I could return it within 15 days and get a REFUND.

Today (07th May 2019), I went to the store to return the jacket because I felt very hot in it. The same guy whom I had interacted on 07th May was not present at the cash counter but some one else was there.
When I expressed my desire to return the jacket and said that I was told that I will get a refund if returned within 15 days, she said that only an exchange is possible and no refund is possible.
This really disappointed me. I asked her to call the store manager.
A lady came who claimed that she was the store manager came to the cash counter. (apologies, I do not know the name).
She almost told me that I am lying and that only exchange is possible and no refund will be possible.
When I told her that why was I mislead or miscommunicated while buying the jacket that if returned, I will get a refund. She was very unpleasant and discourteous to me.
Seeing that I am a new comer to Canada, she tried to intimidate me.
She pressurized me to say that I was the one who misunderstood the policy.

She harassed me mentally and forced me to make a decison that I take the credit note and get walking out of the store. It was as if I was not required in the store anymore.
I DID NOT WISH TO TAKE THE CREDIT NOTE BUT WAS FORCED TO.
She even refused to give my orignal receipt back to me after she gave me the credit note.I had to ask her twice to give my original receipt and she was very rude while handing my original receipt back to me.

I DO NOT WISH TO HAVE THE CREDIT NOTE --it was forced upon me by the store manager. I just want my refund. I am a newcomer with limited means. The jacket costed me 67 CAD. This money means a lot to me. Please refund my money. I WANT TO RETURN THE CREDIT NOTE.

I am extremely disappointed and feel harassed for no fault of mine. Please reach out to me at my number [protected]
My name is Anjali.

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5:45 pm EST

Fairweather winter jacket.

Hi. My son bought a winter jacket about a month ago, but seam started opening. I went to the store where he bought the jacket. Manager said that you had only two weeks to exchange it now it's too late we will not exchange it . He paid about $112. I bought a jacket about 10 years ago still I am wearing it not even one stitch is broken. My son is going to school and we cannot afford to buy another jacket. All we want is if you can repair or exchange it . If you need pictures of that jacket please let me know thanks.I'll be waiting for your response. Thanks again.

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11:53 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I brought a winter jacket on December 24, 2018, after two days boxing days December 26, 2018 I came back to store and the price dropped to $20.I spoke to the sales representative she's is the counter that time ( soon I found out shes a manager). She asked me that no return.i told her I won't return the item I'm there for price adjustment.She asked me to...

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11:56 am EDT
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Fairweather not honoring price

On March 19, 2004 I went to the FAIRWEATHER store in Billings Bridge Plaza Ottawa to buy a dress. The rack holding dresses had a price tag indicating 50% off - $15. I have bought this dress there just a day before for $15 for my daughter and I came back to buy another of different color. While choosing right size of the dress I’am talking to the employee on the floor about it and she firmly confirms the sale price of $15. Only after about a few minutes later she is going around with a piece of paper in her hand and she removes the price tag above the rack. Being puzzled by this I’am asking about the price again. This time she says that the price is just regular price of $29.99 . I asked her to honor the price she confirmed just 5 minutes before and she refused. I have learned from her that she is a manager of the store and apparently there is nothing wrong with the practice of confirming a sale price to a customer and changing it afterwards. She was not willing to give me her name, gave me her employee # C002 instead. I didn’t buy the dress as a matter of principle and I will not return to the store. They obviously do not care about they customers.

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8:26 pm EDT
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Fairweather rudeness

I just wanted to say I went into your Fairview mall location today and was treated so rudely by your staff there I am not sure if I will be going back again.
Usually when I go there the service is fine but today I was very upset at rudely I was treated. I went to exchange a jacket for a different size and I had all the right receipts, tags etc to do this. When I went to the counter, however, first the woman grabbed the coat I was going to exchange and started ringing it through without even asking what I wanted and secondly she told me I could not exchange the coat because it was wet and dirty and she found a hair. I had to walk to the mall in the rain and carrying the coat so yes it was wet. It was not dirty though because I had bought it the day before. Maybe the hair came from my head and floated down when I was carrying it? Who knows?
She made me feel awful and like I never want to go into the store when bratty store representatives are working. I feel very self conscious about going into the store now.

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9:12 am EST
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Fairweather jacket

Thursday 9th dec 2010 i went to fairweather bought a jacket for $100 and i went back on friday to return it that was on sale so did'nt ask for refund i just asked to get something els of same amount but the cashier was so rude to me said no way change the size or colour thats it i mean this is rediculous becuz size was wrong they dont have more sizes its like throw ur $100 dollar in garbage... at least give sore credit thats how can keep u money...

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2:08 pm EDT

Fairweather insulted the customer

Yesterday I visited fairweather store in square one mall, mississauga.

I was trying slippers and size was different and it was not convenient to wear them so I checked many slippers, one of your employees who is a indian came to me and asked me to keep it back once I am done and other black female came later and shouted at me for creating a mess.

Is this way you treat your customers and I was insulted in front of everyone.

I am planning to make this as a complaint in general board.

They asked me to leave the shopping as thats the better option for me.

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Mr. Complainer
CA
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Oct 28, 2015 7:01 pm EDT
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I'm an employee . I can't stand the company . The product is so cheap and they pay us horribly. Their stuff is always 50% off, and we're told to promote that to all customers to make them feel as they're saving money. In fact, I hate helping people now . I just think in the back of my head "how long until this falls apart on them?" It's hard to sell a product I don't believe in. I don't know if it's like this at all locations, but more than likely yes. They promote young teens to management positions because they can pay them less than an experienced manager . Their return policy is standard, however anything 50% off (which is everything) will not allow you to have store credit . You're stuck picking an item that you may not even want because if their policies . It's absolutely ridiculous. The only satisfactory part of the job is the coworkers. Sorry people, save your money and buy something that will last. Invest in clothes. Don't waste money on thear products . ALL you're doing is lining the owners pockets and contrary to customers beliefs, we do not earn commission. They pressure sales with nothing in return . Bye 👎

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Marie100
London, CA
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Jul 05, 2015 9:34 pm EDT

TOTALLY BAD TREATMENT TO CUSTOMERS, bad exchange policy, no returns- Ignorant employees-.BECAREFUL BUYING IN FAIRWEATHER AFTER PAYING THEY WILL TREAT YOU VERY BAD AND KEEP YOUR MONEY IF YOU EVEN TRY TO EXCHANGE ETC
London Ontario Whiteoaks mall Sunday July 5, 2015. After spending almost $100 at fairweather just yesterday I went back today Sunday July 5 at 3:30 pm to exchange items. I couldn't try on the items I wanted to exchange bc there was a man in the female fitting room when I requested to the 2 female employees at the store at that moment (Nada & Nora) to tell the man to please be outside the fitting room. They denied my request saying that men are in the store to buy as well. I was kicked out after spending almost $100. Receiving their stupid answer that they don't "discriminate"?. An answer that has nothing to do with a man being into the female fitting room watching women exchanging clothes or half naked. I didn't have the chance to even try the items to exchange. I came back home with the same items I couldn't exchange. My friend who witnessed everything will never buy anything in Fairweather either.

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Customer_AS
Burlington, CA
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Oct 05, 2011 10:26 pm EDT

I bought a winter coat from Fairweather. The zipper is defective. I took it back and the sales lady rudely said that there was nothing she could do. Fairweather clearly does not stand behind their products. I will never buy anything from that store again.

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blossom mary joseph
Nepean, CA
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Jul 29, 2014 12:45 pm EDT
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Me and my friend also had bad experience in bayshore fair weather...

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fairweathersucks
CA
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Sep 08, 2012 8:28 pm EDT

I had worked for Fairweather for just about 1 year it would have been this October. This was my first retail job. I started out as a Sales Associate, and later moved up as a Key Holder. For the one year I have been there we had went through 3 Managers, and 6 Distract Managers. There is simply too much change in management in that company. The location that I worked at was Devonshire Mall in Windsor ON. The store it huge, they would only schedule 2 of us per shift, to save on hours, because their to cheap to staff anymore. They expected us to keep on top of put backs, help customers, and clean the store & do cash, also to watch our men's side / where cocktail dress' use to be. Minimum wage is not worth that job, they treat every employee like garbage if you dont kiss their ###. I was Terminated a few day's ago, by a Key Holer, not even a manager, because I didnt come in for a shift, that I wasn't even scheduled for, still on my vacation time @ fairweather because I had a family emergency. I am not going through the labour board. The customer return policy is garbage. It's overpriced product & garbage quality. They don't offer us employee discounts, only if the items full price, which nothing in the entire store is ever, it'd always 50% off. They only offer us 20% off of the full ticket price & expect you to wear their product.
I'm so happy I am out of this company, they do nothing for the employee's & nothing for the customers either.
Don't shop @ fairweather, international clothiers, target apparell, & stockhomme. All the same company.

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exemployeefairweather
Calgary, CA
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Aug 26, 2011 8:49 pm EDT

i used to work for fairweather, our job was very very stressfull and we did not even get paid enough to the amount of work load that they made us do. Also i have been left alone on plenty of occassions because the company is trying to cut back in paying to many people. they are very cheap and they do not even care about there employees! they urge us to sell our products and implemented we have to wear fairweather and we are not even given allowances to buy these clothes. if u make 9.50 and hour and living on your own its quite hard to afford buying clothes all the time from your job because this is the only thing you can wear. when infact most of there products are in such bad quality! all they care about is making money for themselves and they choose to ignore there employees! they even hired a 17 year old to maanage a store paying her salary base and when she narrowed down her pay she only got paid 10.75 an hour! and they do not pay for over times at all! so if you work for man than 40 hrs a week they do not pay u your over time hrs. also i know many managers who are working 50-60 hrs a week without overtime pay. but when they were sick of course they deducted it from the salary.. i haveso much hate forthat company. because it was my first retail job and it was so hard! they are so cheap and they make us do everything from rearranging walls and attending to customrs for 10 bucks and hr and only 2 people in the store. sometimes even if only one person is on the floor becausethey refuse to hire toomuch staff because it would cause them so much money!

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farina
Mississauga, CA
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Dec 13, 2010 8:59 am EST

thursday 9th dec 2010 i went to fairweather bought a jacket for $100 and i went back on friday to return it that was on sale so did'nt ask for refund i just asked to get something els of same amount but the cashier was so rude to me said no way change the size or colour thats it i mean this is rediculous becuz size was wrong they dont have more sizes its like throw ur $100 dollar in garbage...

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11:14 am EST
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Fairweather refused help when $125 credit note misplaced

I had a credit note worth $125 from fairweather since I returned a purchase. I misplaced this note and now fairweather refuses to issue me a duplicate. I am willing to show proof of purchase through my credit card by which they can pull up the record of the certificate on their records. But they refuse to help point blank! I find that unbelievable and very unreasonable. The lady I spoke to said that when they scan the credit note they can see a record showing that it is a credit. However, if I loose the credit note they treat it as a purchase that was made and thats it. This is unethical and terrible customer service!

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Quilla
CA
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Jul 15, 2009 1:32 am EDT

I've also got a credit not for $50 +. I have my receipts clipped together with info of my return but no credit note. After 7 months I finally found something I like but they will not accept my 4 recipts with credit info taped together, because they are saying I need an extra piece of paper with a credit note I can't possibly understand why I would have4 pages clipped together and not the note !

I'm seeing the Manager tomorrow. So far I've only dealt with Assis Manager.

I will keep you posted.

Overview of Fairweather complaint handling

Fairweather reviews first appeared on Complaints Board on Dec 10, 2008. The latest review Customer service was posted on Aug 22, 2023. The latest complaint not honoring price was resolved on Mar 19, 2014. Fairweather has an average consumer rating of 1 stars from 35 reviews. Fairweather has resolved 4 complaints.
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  1. Fairweather Contacts

  2. Fairweather phone numbers
    +1 (416) 861-9318
    +1 (416) 861-9318
    Click up if you have successfully reached Fairweather by calling +1 (416) 861-9318 phone number 0 0 users reported that they have successfully reached Fairweather by calling +1 (416) 861-9318 phone number Click down if you have unsuccessfully reached Fairweather by calling +1 (416) 861-9318 phone number 0 0 users reported that they have UNsuccessfully reached Fairweather by calling +1 (416) 861-9318 phone number
  3. Fairweather emails
  4. Fairweather address
    1185 Caledonia Road, Toronto, Ontario, M6A2X1, Canada
  5. Fairweather social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
Fairweather Category
Fairweather is ranked 48 among 318 companies in the Clothing and Accessories category

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