FactoryOutletStore.comfraud and poor customer service

M Review updated:

I have had a terrible experience due to their selling me a Garmin Edge 305 bundle with heart rate monitor, and speed and cadence sensor model #010-N0447-30, but received #010-N0447-00 without the heart rate monitor.

I called, and after two days of research, they agreed they made a mistake and gave me a RMA to send it back. I then had to call and get them to cover shipping, which after telling me they wouldn't cover, they finally approved for a maximum of $10, but my minimum shipping cost was almost $13.

On exchange, they irresponsibly shipped me back the exact same incorrect model. After contacting them again, they said that Garmin sent them the incorrect models and that is all they had, so they could credit my account for $10 for the lack of the heart rate monitor, which they and everybody else sells for $60, or credit me for shipping again with a $10 maximum. I asked for full credit on shipping and they escalated me to a supervisor. I have left numerous messages for this supervisor as he has never been picked-up the phone when I called, and have not received a call back.

Later, I finally got one of the sales reps to approve the credit for the 10% maximum on the second return, but upon returning the item, I had to call again as the hadn’t credited by account after having the item for a week. Then I was told I would not be getting any return shipping credit because there was no money left to credit since I returned the item and did not exchange it. I explained I was promised the return shipping for both returns and so they transferred me once again to the supervisor who never picks up the phone and never returns my calls. I left a message and now over a week later, no return call.


  • E
      Nov 26, 2009 - Bait and switch scam
    United States

    Website homepage advertises that "All" receive free shipping. After completing an order for a Pen, a shipping charge was added. I placed the order before they were open. When I called to get the charge reversed, they refused. Order number FOS614904E placed on 11/24/2009.

    0 Votes
  • C
      Aug 19, 2010

    I'm having the same issues with this company!!! I purchased a set of Uniden phones and was sent wrong item with a lesser value. Was told I would have to pay shipping and restocking fee if I was to return this item that I did not order. I'm in the process of exchanging the phones for the correct item but I still had to pay for shipping costs ($13) and haven't recieved them yet. Left numerous messages for their so called supervisors with no call back. I believe this company is creating a fraud! DONT BUY ANYTHING FROM THIS COMPANY!!!

    0 Votes
  • V
      Dec 07, 2010

    my company purchase a AT&T phone from this outfit and it was incorrect one...I sent it back and had to pay my own shipping fee...the charged for restocking and some other bogus fees...I then received another phone and it was older then dirt...I think it dated back to the late 70's early 80's (and im not kidding about that either) and the best part was that the ringer did not now i have to send that one back also...I will have to pay for the shipping fees, the restocking fees and so on and so on and so on...Worst Company ever!!!

    0 Votes
  • D
      Jun 17, 2011

    I bought a set of brand new wireless earphones and FactoryOutletStore sent me a used devise with (i am not exagerating) ear residue in the ear plugs (see attached pictures) then they put the burden of the sipping on me to send the devise back to them. I would do it but after reviewing the previous complaints I would be screwed again if the repeat the mistake or make a new one. They were rude when I called them. You can contact me at [protected] for more information.

    0 Votes
  • J
      Sep 06, 2011

    Purchased a Jabra Halo Bluetooth headset.
    The first item appeared to be used (or returned). The left earpiece didn't work and was dirty. Was packed in a plain baggie with no instructions or cables.
    Returned for replacement at my shipping cost.
    Second came packed the same way and wouldn't work at all. Battery wouldn't charge.
    Supervisor told me they would accept a return with no 15% restocking charge.Shipped again at my expense .
    It was true they didn't charge me 15%. They charged me 20%!
    This company is a complete fraud. I believe they only buy returned merchandise for the original companies and sell them as new.
    They make their money on restocking and other imaginary fees. They know it is not worth the time to waste much effort on a few dollars of fraud, which is how they survive.

    0 Votes
  • G
      Jan 26, 2012

    I would NOT RECOMMEND this store to anyone!!!  Customer service is AWFUL!!  After calling repeatedly and finally getting a supervisor all she said was that's not our policy and HUNG UP ON ME!!!  I wanted a postage paid return shipping label since I ALREADY PAID 6 BUCKS to return the 1st defective item I received!!!  The product did not work on my dog (a spray bark collar) so I wanted to return it!  But I DIDN'T want to spend another $6 to return the item AGAIN!!!

    +1 Votes
  • D
      Feb 07, 2012 - They should be removed from the web for deceiving customers
    United States

    This site sell counterfeit items. I will never order from them again. They should be removed from the web for deceiving customers.

    0 Votes
  • F
      Apr 06, 2012

    I wish I had found this site before making a purchase at the
    Here is my experience:
    First off the wrong item was sent to me. When I emailed and called, I did not receive a call or email for a couple of days. Then they blamed me for the error, customer is always wrong concept in the new NO SERVICE money making game. Finally they said send it back at my expense and they would send the right one this time. The track record speaks for itself, I opted for a refund, but they charged me 15% restocking fee. Oh, when I returned it I saw that the return address is in New York, if I had seen this first, I would have never ordered from them. Hold onto your wallets, because they are going to take you for a ride! Never buy from this NO SERVICE site.


    0 Votes
  • M
      Jun 08, 2012 - Never will order from this company again
    United States

    Never will order from this company again. Product deception. Refurbish product sold online as new. Upon receiving product box is marked as Refurbish. Call to complain and told it new it just was taken off of store shelf and sold. What a LIE. Only order from this company if you want to be rip off!

    0 Votes
  • T
      Jul 10, 2012

    Ordered a Tom Tom from this company and after 7 days I sent them an email to see when my delivery was going to be sent (the web page said 2 - 5 days) They replied 24 hours later to say it was on back order and another 7 to 10 days for delivery.
    So I called the 1-800 number and after waiting in line forever finally spoke to a rep. He told me that this was the way it is and I would have to wait. I asked if I could speak to a Supervisor and got told to call back tomorrow, said I needed to speak to someone straight away as I needed to get the next best thing for the same price and have it shipped straight away, that or I would wait and wanted some discount coupon for future purchase. Got told they don't do either, but they would transfer me elsewhere and I could order a better one buy pay the extra. Finally a Supervisor came on line and was twice as rude and said the same things. I am now at their mercy as I await delivery. Never again, Customer Service is terrible.

    -1 Votes
  • L
      Aug 20, 2012 - Tried to do an exchange, three weeks later and I'm still trying
    United States

    Tried to do an exchange, three weeks later and I'm still trying. NEVER AGAIN!!! STAY AWAY FROM THIS VENDOR!!!

    0 Votes
  • V
      Dec 15, 2012 - Customer service cannot speak english wel
    United States

    Sent wrong item, customer service cannot speak english well, tried to tell me that the item sent to me was ALMOST the same thing, wouldn't pay the postage to return. Stay away..

    0 Votes
  • H
      Jun 21, 2013

    Ordered what was suppose to be a new Panasonic WiFi adapter TY-WL20U, which according to the Panasonic website includes with the adapter and a hase station. The base station did not arrive, and the adapter itself came in a little plastic sleave - no factory box, literature, etc. THese guys are not to be trusted. I tried to agrue that the item number includes both - their only response was that if I ordered the same thing from them today, I would get the same thing I got.

    0 Votes
  • L
      Nov 18, 2014

    Our company just had a horrible experience with this company. We purchased a refurbished conference phone that didn't work when we received it. The manufacturer told us it's because the serial numbers on the base and phone were different. Stolen perhaps? Then when I went to return it was a total nightmare, they wouldn't cover shipping, one rep told me they would send out a replacement right away, when it didn't come after a few days I found out it had never been sent. I've now asked for a refund, we'll see if that's a fight too. It seems were going in that direction. I would highly recommend not using this company, there are many others out there that know how to treat customers.

    0 Votes
  • B
      Sep 07, 2018

    Rip Off company the division selling minn kota trolling motors is ripping me off. I asked specifically if the $1199.99 NEW Terrova trolling motor with blue tooth and I pilot had the transducer built in. Sales rep says YES So I ordered one. Got it delivered, installed it. 3 hours on my boat due to inaccessible bow inside area. Ordered the Sonar transducer adapter from ebay for 1/2 the price 24.50 vs 49.00 from factoryoutletstore. A couple days later, when it arrived, I went to install it. Surprise, No sonar transducer cable in the head! Called them up and asked for only $100 refund due to misrepresentation and found out the only unit they had with built in transducer was in a package $310 more! They would NOT give any refund and only offered a 2 year extended warranty a $149 value according to their web site. I did NOT want a extra warranty but I noticed that they offered a 4 year warranty for $199 so I said I would accept that for the error and I'd have to buy a cable and do an external transducer for the bow mount trolling motor. Their answer NO, No way we cant do that or give any refund. Called the credit card company and filed a dispute. Unit I got was $310 inferior to what was promised. How do these guys get away with this kind of customer care? In reality it would probably cost $60 just to ship it back to them since the box is huge and heavy. Since they say that all their order calls are recorded then they have a record that I asked specifically whether the sonar transducer is built in FACTORY. That is a major difference in the features of the unit I received. If I take off my boat they will be getting a used unit with extra holes drilled in the mounting plate and the electrical ends already cut and replaced with my setup. What is wrong with these people. Oh, Yeah, One call and you will realize that you probably wont get get anyone without an Indian like accent. I did everything right and asked all the questions I should have and was very reasonable in my request to rectify the shortcoming. So if you think the prices are good then think again because what will you do when you are being screwed by them. 3 times I was told a supervisor would call me back shortly and guess what, 2 of the 3 supervisor call backs never happened and the 3rd waited until the next day to basically say. Too bad, Then send it back. FOOL. I may send it back simply because I'm so angry but they will pay all the freight and refund 100% guaranteed in full for a now used, modified installed unit.

    0 Votes

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