Factory Outlet Store
reviews and complaints

I placed an online order for a battery for my cordless phone from FactoryOutletStore.com on August 3, 2011 because they offered free shipping.

Big Mistake!

I waited for 20 days before I emailed them as to where my order was. I sent two emails and they never answered either one. By then I was furious because I was being ignored. They had no problem taking the money out of my bank account the same day I placed my order but could not even acknowledge an email.

I then called the phone number listed on their website (www.FactoryOutletStore.com). When I called I was told to wait as the operator was taking care of a previous customer and I waited until I was disconnected.

I called again and the same thing happened. This happened repeatedly until I just gave up. They all sounded like foreigners and I am led to believe this is not an American based company. Although it says owned by Online Phone Store Inc. out of New York but that took some digging. I am out $21.95. This has caused some inconvenience for me as I am disabled and home bound without a usable phone for a month because of some ripoff artists.

I ordered a Plantronics SR1 Stereo PC Headset with USB Connection. When I opened the package, there was no USB Connection. I contacted Factory Outlet Store - Brooklyn, NY and after being placed on hold for at least 20 minutes, was told to return the product but was told they do not provide return labels. I reminded them it was their error; they misrepresented the product. I even offered to hand deliver the headset to prevent paying shipping charges and was told I am not allowed on the premises. I had no choice but to return the item at my expense for an error they made. I did receive a refund for the pruchase but not the return shipping charges. Buyer beware! This is not a good company to do business with.

I purchased the Plantronics Backseat 903 Plus from this vendor. It was advertised as "Brand New". I received a used, scratched headset that wouldn't even charge. I had to send it back at my expense via UPS. When I called for a refund they deducted 15% for restocking fee. I paid $45.00 + another $10.00 to return it. Customer service was terrible Now I filed a dispute with AMEX to get my money back. Avoid this seller at all costs.

We ordered an item from factoryoutletstore.com, and when it arrived, it was the wrong item in the box. The receipt was correct, the charge to our card was correct, but the item sent was not. We called the Cust Service number listed (Guaranteed to assist) and were told that they would be happy to exchange it, but we had to pay shipping to get it back to them! This was a large item - not cheap shipping. Any reputable company has procedures in place to deal with company mistakes. You do not make your customer pay for a company mistake! I would be happy to send it back at my expense if it were my choice to send it back. I expect pre-paid labels, COD or some other return method when the company sends me the wrong item! We ordered another item from the same co. - it was fine. Everything else (shipping time, etc.) was fine. However, I will never shop again someplace where it costs ME money when they screw up. And I will share this experience with anyone I can!

Order Number: FOS1325314E

I ordered this product a week ago on 25th April 2011 and just received this today in a Ziplock..!
Plantronics Voyager Pro+ - $59 + Free Same Day Shipping ( Brand New )

I didn't expect to receive a brand new product in a small zip lock cover and without all the components which comes with the default packaging.

So, I called the customer care at [protected] and the agent - Melissa did not know why this was received in a ziplock, so she sent me a return label which says 15% restocking fee + return shipping to be paid by the customer. I explained her that it isn't my fault and i did not receive the complete product.

She then transfered the line to Christine, She was so arrogant and she said this is how it is and its our company policy and she also added that "it is the same even if you yell at me for hours". I was talking to her politely, using the word "madam" every now and then..!

I requested her to send me the ear tip which comes with this product and asked her to explain why did she say that I yell at her..She simply hung up the phone on me.

I called again and asked for supervisor to explain about it. Hannah received the call and she transfered the line to a Manager - KIA. The manager said simply this is how they operate and I have to pay for shipping of any missing /defective product which comes in a zip lock..! She can do nothing about it.

I do not know whom / where to complain as this company did not send me the product properly in a manufacturer box and also did not send me complete product which i paid for...

Now I am stuck...Cannot return this product which costs half of the product's cost including the restocking fee and No exchange without shipping charges...Customer care is very irresponsible...

Please help me resolve this issue...

Regards,
Arun

I never come online to complain, but I have to for this company. They sent me the wrong item, made me cover shipping back to them, and I printed out a picture of the correct exact item I did in fact order. They said they dont carry it anymore and dont know why theres a picture still on their website. They made me cover shipping and "KRISTIN" who is a supervisor, I believe the only one you will ever talk to, is a horribly rude person. Interrupts me and tells me to stop asking if I can get a refund for my shipping for THEIR mistake! Terrible company, please avoid them, it will be unpleasant, guaranteed.

This company deceives and lies to the customers. Please take notice of other complaints and DO NOT do business with this company. I bought a refurbished Garmin GPS with Bluetooth. The bluetooth did not work correctly so I returned it with all the paper work stating refund for defective item. Two weeks later a guy called and said he didn't receive any paperwork and wanted to know what to do about the unit. I called right back and explained that I wanted a refund and a refund for extended warrantee. Two weeks later I received another unit. Surprise it was defective as well. It had lines running through the screen. Not only did I not want another GPS but was sent yet another defective unit. I called and they said I asked for a replacement. Complete lies...

I bought another GPS unit online supposedly new from another store -factory depot and it too is defective. Customer service is horrible and the time on the phone and exchanging the items is not even close to being worth money saved..

I ordered a battery for a Sony wireless phone. I received confirmation that the order was sent but I never received the order. There was no tracking number to track the shipment. I contacted Factory Outlet Stores via email and didn't receive a response. I contacted them using their toll free number and was put on hold. After 15 to 20 minutes I explained my problem to an operator; she told to hold for a supervisor. I was put on hold again for another extended period before a supervisor talked to me. The supervisor assured me that a replacement battery would be sent that same day. I asked for a email to confirm the shipping and was assured that I would receive an email that same day. I have not received my battery nor an email that confirmed the battery was shipped. Factory Outlet Stores customer service does not encourage me to order from them again.

Re: Order #FOS943876E

After discussion with the order desk, we ordered what were represented as 24V Traxxis motor with internal battery, 24V battery charger, and extended warranty on both. Total order $720.

We received a Traxxis motor with NO internal battery at all, a 12V charger, and one 2-year extended warranty for a "GPS Device under $250".

We did not receive what we ordered. Despite it being incorrect/misrepresented, we would be required to pay for return shipping, be back-charged shipping to us, be charged a 15% restocking and a 20% package damage fee, for a total of $330+ ... with no guarantee that any credit would be provided.

Their return policy did not cover misrepresented or incorrect orders until the return form was actually retrieved.

A request for them to provide prepaid return labels was rejected and we were referred only to their returns information.

Do not do business with this company.

I ordered an electronics camera and was told that it shipped USPS First Class Mail. This, according to the website should ship the same day with a expected receiving date of 3-5 business days. Three weeks later and after numerous calls I still have not received the original item and was just told today that they are shipping another one. I have received no tracking number or e-mail stating that this is in fact true. I will now have to wait again to see if they sent anything. I would be very careful ordering anything from this company as they seem to be very unprofessional and borderline legitimate.

This company has outrageously bad business practices and does not act in good faith. I bought an Oregon Scientific projection clock from them that was defective. There was no RMA and I had to pay the return shipping. Fortunately, I shipped it insured. When no refund was charged to my account after two months, I called and they claimed I never received it. I spent an hour and a half on line at 3 different post offices to find out that they had in fact received it. I called back and they stalled saying they had to check with the warehouse. Then they gave me a partial refund. I called back and they said there was a restocking charge. I told them the unit was defective and there should be no restocking charge. They agreed to refund the difference. I checked my credit card and they only partially refunded the difference. I called back and they explained that they did not refund shipping. I explained that the receipt indicated that there was no charge for shipping. How could they hold back a shipping charge? They said, "Well, that's our process".

This is not a company to do business with. They are irresponsible, incompetent, and unethical.