Menu
Write a review
File a complaint
CB Drug Store Express Scripts One screw up after another
Express Scripts

Express Scripts One screw up after another

B
Author of the review
9:50 pm EDT
Verified customer This review was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered two medications in November of 2024. In my November move to another state, I lost them. Express Scripts refused to replace them for months. Then when it was time to renew, their computer would not allow them to refill. I went without medication because while they admitted it was a tech mistake, they couldn't fix it.
Then without letting me know, they started filling monjauro prescriptions with No Notice to their clients. I went to the website to see why my auto delivery/payment wasn't happening. I had three weeks left of meds. I was told they have another company do it now. Oh and you have to call two weeks before, no auto anything now. Their site said I couldn't reorder for five months, leaving me with no meds for two months. I called on Aug 18, they said they could get me the meds by Aug 25, which was several days after it was needed. They then took my credit card, told me to expect it on 8/25. On 8/26, I was informed they had just shipped it, and now it may not get to me until 8/30. Why you ask? Because they didn't actually charge my credit card, then when they did, said the $190 charge was over the authorized amount. The amount mind you they had been charging me auto pay for two years.
No remorse, no fix, nothing. Ever North is the new company and they are complete [censored].

Update by BKSlate

My prescription medicine is late for the umpteenth time, because they keep having "computer" mistakes. Express Scripts are now using a new company Ever North, and they've never informed their customers. I've had numerous conversations to keep fixing their mistakes and reasons for not sending my meds on the autodelivery and auto pay cycle I've been on for two years. Once again, my life saving meds are unavailable. Once I had them send me another supply overnight because they screwed up delivery dates, and the rest of the year, I could not get more medication.

0 comments
Add a comment

More Express Scripts reviews & complaints

Express Scripts - Don't work at express scripts, inc.! 31
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Express Scripts - mis treatment 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Express Scripts - trying to some satisfaction 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Express Scripts - CVS and Express Scripts not Authorizing Antibiotic after Knee Replacemeny
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all Express Scripts reviews and complaints