I have recently booked a vacation with expedia. Ca to disney world, figuring that I got a good deal and how hard could it be? Boy was I wrong! There have been nothing but miscommunication, delayed responses and worst of all very rude customer service people. I have been treated and spoken to by a "customer service person" like I did not have any comprehension of the english language and helping me was a waste of her time. I have lodged an e-mail complaint and have spoken to a manager, only to hear nothing... Not even a sorry.
I have been told different things about my package, i. E... Yes, I have the park passes included, no, you do not. And when you e-mail then about a problem do not be in a hurry to hear back from them if you ever do. It is not that I am a picky person, nor do I need to be coddled, but I don't wish for anything to go wrong with my $4,000.00, week vacation either.
So my advice, be very cautious when booking with expedia... I will never do it again.